Find work in Canada.

623,068 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 4 months ago
B
Client Success Manager Lead – BizApps Managed Services (Microsoft Dynamics 365 BC/F&O/CE, NetSuite, Power Platform)
BDO
Calgary, Alberta · Edmonton, Alberta · Winnipeg, Manitoba · Halifax, Nova Scotia · Montreal, Quebec
- Full-time
As a Client Success Manager Lead (BizApps Governance Lead), you will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft…
Added 4 months ago
O
Solution Consultant, NAM
Omilia
Remote, Canada
- Remote
Serve as the definitive technical authority on Omilia's platform for certain deals within the assigned region or global segment - ensuring that all solution proposals are architecturally…
Added 1 month ago
Senior Product Manager
Bentley Systems
Quebec, QC
To thrive here, you'll need 8+ years of experience with complex software products, strong leadership through influence, and communication skills to move between a development team and an…
Added 4 months ago
DT
Market Seller - Commercial Markets
DXC Technology
Montreal, Quebec
- Full-time
Identify, qualify, and lead complex pursuits involving consulting, cloud, data and AI, cybersecurity, application modernization, digital workplace, and enterprise platform solutions.
Added 4 months ago
JI
Senior Data Scientist | Scientifique de données senior
Jesta I.S.
Westmount, Quebec · Montreal, Quebec
- Full-time
Jesta I.S. is a Canadian enterprise software company with over 55 years of experience delivering mission-critical solutions to retailers, wholesalers, and brand manufacturers worldwide. Our…
Added 4 months ago
PG
Product Lead
Publicis Groupe Holdings B.V
Toronto, Ontario
- $140,000 to $160,000 CAD / year
- Full-time
The Product Lead will define and drive the roadmap, and execution of a product composed of intelligent micro-services, data pipelines, media processing workflows, and interconnected APIs.…
Added 2 months ago
Staff Software Engineer
Fivetran
Toronto, ON
Fivetran is looking for a Staff Software Engineer to join our Database Connector team. This team builds and operates the core replication technology that powers reliable, scalable data…
Added 5 months ago
MF
Sales Development Representative
Magnet Forensics
Ontario
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 3 months ago
CO
Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, Ontario
- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 4 months ago
G
Leasing Professional
Greystar
Toronto, Ontario
- Full-time
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 4 months ago
M
Sr. Director, Engineering Manager- Agent & Supervisor
McKesson
Remote, Canada
- Full-time
- Remote
Lead and develop the CCaaS platform and telephony engineering team, managing performance, career development, hiring, and talent retention across multiple platform domains
Added 2 months ago
Software Engineer II, Full Stack
Pinterest
Toronto, Ontario
Contribute to and lead each step of the product development process, from ideation to implementation to release; from rapidly prototyping, running A/B tests, to architecting and building…
Added 4 months ago
M
Solution Specialist (Pre-Sales), Microsoft Dynamics 365 Business Central
MNP
Ottawa, Ontario · Toronto, Ontario
- Full-time
…skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey…
Added 1 month ago
A
Microsoft D365 F&O Enterprise Architecture Advisor
Alithya
Montreal, QC
- Full-time
…drive real business impact. In this client-facing role, you’ll lead the design of Microsoft Dynamics 365 system architecture tailored to client…
Added 4 months ago
VC
DevOps Specialist
Vancouver Coastal Health
Vancouver, British Columbia
- $46.39 to $66.68 CAD / hour
- Full-time
Bachelor’s Degree in Computer Science, Information Systems Management or a Software Engineering related field plus at least five (5) years’ experience as an or an equivalent combination of…
Added 2 months ago
CO
Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 2 months ago
Software Engineer, iOS
Pinterest
Toronto, Ontario
Contribute to and lead each step of the product development process, from ideation to implementation to release; from rapidly prototyping, running A/B tests, to architecting and building…
Added 4 months ago
P
Game Developer
Partyhat
Remote, Canada
- Full-time
- Remote
Engines & Libraries: PixiJS (or equivalent high-performance 2D WebGL rendering engines) and GSAP (GreenSock Animation Platform for intricate, programmatic timing and animation scripting).
Added 2 months ago
A
Senior DevOps Engineer
Aptiv
Ottawa, ON
- Full-time
…automation, build, release, and developer experience of our cloud platform products. This role is not limited to maintaining pipelines or resolving build issues. The right candidate will be…
Added 5 months ago
A
Cloud Platform - Senior Engineer Storage
Aptiv
Kanata, Ontario
- Full-time
The right candidate will possess proven software engineering skills. You are expected to be versatile and able to thrive in a dynamic environment developing applications and tooling to be…
Added 4 months ago
PS
Domain Architect, Enterprise Data Architecture
Public Sector Pension Investment Board
Montreal, Quebec
- Full-time
The Data Analytics Platform team is seeking to accelerate PSP’s Data & Analytics capabilities. As data and AI usage grows across the organization, there is an increasing need to strengthen…
Added 4 months ago
D
Senior Software Engineer, Integrations
d1g1t
Toronto, Ontario
- Full-time
Architecting Data Solutions: Lead the design and development of robust, scalable ETL processes using Python and Airflow to power our core platform.
Added 2 months ago
GM
Staff Software Architect – DevOps
General Motors
Remote, Canada
- Full-time
- Remote
…strategy for how GM builds, tests, and deploys virtualized vehicle software. You’ll leverage your strengths in CI/CD, embedded systems, and automation while expanding into cloud…
Added 4 months ago
GM
Staff Software Architect – Virtualization, SIL, and AI‑Enablement
General Motors
Remote, Canada
- Full-time
- Remote
As a Software Architect, you will define the architecture for GM’s next‑generation virtual development platform, including SIL orchestration, AI‑enhanced simulation, data flows, and…
Added 4 months ago
M
Solution Architect, Power Platform & D365
MNP
Burlington, Ontario · Ottawa, Ontario · Toronto, Ontario · Ontario
- Full-time
Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined…

McKesson

Sr. Director, Engineering Manager- Agent & Supervisor

Remote, Canada

Remote

$151,200 - $201,600 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $151,200 - $201,600
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Jun 16, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job):

The Sr. Director of Engineering Management - Agent & Supervisor Experience is responsible for building, leading, and developing the Engineering team that delivers McKesson's CCaaS platform capabilities, workforce optimization integrations, and enterprise telephony services. This role leads engineers working across multiple contact center platforms including Five9, Genesys, and Verint, managing a portfolio that spans platforms with active investment, platforms in maintenance, and platforms being decommissioned. The position requires leadership across the full platform lifecycle - from capability development through operational support and platform transitions.

This leader is accountable for team performance, talent development, hiring, engineering practice maturity, and capacity planning. The Sr. Director manages the complex dynamics of a multi-platform engineering portfolio, ensuring delivery velocity across all platforms while managing workforce transitions as the technology landscape evolves. By championing AI-enabled engineering practices, fostering a culture of technical excellence, and ensuring security and compliance standards are embedded in engineering workflows, this leader ensures the agent and supervisor experience engineering function meets the demands of both transformation execution and steady-state service operations.

KEY RESPONSIBILITIES

Lead and develop the CCaaS platform and telephony engineering team, managing performance, career development, hiring, and talent retention across multiple platform domains
Drive engineering practice maturity across contact center platforms, establishing standards for routing logic configuration, IVR development, omnichannel implementation, workforce management integration, and quality management
Own capacity planning and resource allocation across the platform portfolio, balancing investment priorities with operational needs and transformation delivery demands
Manage platform lifecycle transitions, including the development of new platform capabilities, maintenance of existing platforms, and orderly decommissioning of legacy systems with effective knowledge transfer and workforce redeployment
Coordinate with solution architects on platform architecture, technical standards, and platform evolution strategy to ensure engineering execution aligns with the service roadmap
Ensure delivery velocity and quality across the full platform portfolio, maintaining engineering rigor whether the team is building new capabilities, maintaining existing systems, or executing platform transitions
Manage vendor engineering relationships, ensuring platform capabilities, support, and roadmaps align with McKesson's contact center service strategy
Champion the adoption of AI-enabled engineering practices across the team, including AI copilots for development, automated testing, and intelligent workflow acceleration
Foster an engineering culture that attracts and retains top talent through investment in developer experience, technical community building, and continuous learning opportunities
Ensure engineering practices meet McKesson's security, compliance, and regulatory requirements, embedding security-by-design principles into development workflows and platform configurations

MINIMUM REQUIREMENTS: Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience)

PHYSICAL REQUIREMENT: General Office Demands, We are Flex and Connect with 2 days a week in office

CRITICAL SKILLS

Proven leadership experience building and managing engineering teams of 5+ engineers in CCaaS platform engineering, contact center technology, or enterprise application development
Strong understanding of CCaaS platforms (Five9, Genesys, or equivalent) including routing logic, IVR, omnichannel, workforce management, and quality management capabilities
Experience managing multi-platform engineering environments including platform capability development, maintenance, and decommissioning across different lifecycle stages
Extensive experience leading engineering teams responsible for CCaaS platform engineering, contact center technology, or enterprise communications platforms.
Applied AI fluency - active use of AI assistants (Claude, Copilot, ChatGPT) and engineering automation tools, with demonstrated ability to drive AI adoption across engineering teams to improve velocity and quality
Strong talent development skills including hiring, performance management, career pathing, and building high-performing engineering cultures with strong developer experience
Experience with Agile/DevOps engineering practices, CI/CD pipelines, and engineering performance metrics

NICE TO HAVE

Knowledge of contact center architecture patterns, integration with CRM systems, workforce optimization platforms, and enterprise telephony infrastructure
Understanding of security and compliance requirements in regulated industries, with experience embedding security practices into engineering workflows
Experience managing platform transitions and technology lifecycle management in enterprise environments.
Experience in healthcare technology or other regulated industries is preferred.

Candidate must be authorized to work in the Canada, now or in the future, without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$151,200 - $201,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply About employer

More about this job

Responsibilities

Lead and develop the engineering team responsible for CCaaS platforms, telephony services, and workforce optimization integrations. Manage the full platform lifecycle from capability development and operational support to the decommissioning of legacy systems.

Requirements

Requires 13+ years of professional experience with 6+ years in leadership, specifically managing engineering teams in CCaaS or enterprise application development. Must demonstrate fluency in applied AI tools and experience with Agile/DevOps practices.

Skills

CCaaS Platform Engineering
Engineering Leadership
Five9
Genesys
Verint
AI Fluency
Agile
DevOps
CI/CD Pipelines
Capacity Planning
Talent Development
Platform Lifecycle Management
IVR Development
Omnichannel Implementation
Workforce Management Integration
Security-by-Design

Benefits

Annual Bonus
Long-term Incentive Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Five9
Genesys
Verint
Telephony
IVR
Omnichannel
Workforce Management
Quality Management
AI Copilots
Claude
Copilot
ChatGPT
Agile
DevOps
CI/CD
CRM Integration
Healthcare Technology
Platform Architecture
Engineering Maturity
Capacity Planning
Security-by-Design
Compliance
Regulatory Requirements
Developer Experience
Enterprise Communications
Technical Standards
Service Roadmap
Knowledge Transfer
Workforce Redeployment

Report this job