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Added 2 months ago
RESTORITIVE CARE LEAD
Southbridge Healthcare LP
Ottawa, ON
…safe, healthy, and happy. Reporting to the Director of Care and Assistant Director of Care our BSO – RPN will contribute by sharing behavioral support to the residents, demonstrate…
Added 2 months ago
JI
Warehouse Department Supervisor
J.D. Irving, Limited
Lower Sackville, NS
- Full-time
Typical career steps are to manage large departments / Yard Manager/ Driver Lead/ Assistant Manager
Added 2 months ago
P
Store Manager- Centre Les Rivieres-2 Year Contract
Pandora
Trois-Rivières, Quebec
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 4 months ago
CC
Medical Assistant Supervisor -Recuperative Care
Colorado Coalition for the Homeless
Quinte West, Ontario
- Full-time
Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits…
Added 4 months ago
M
Sr. Director, Engineering Manager- Agent & Supervisor
McKesson
Remote, Canada
- Full-time
- Remote
Manage vendor engineering relationships, ensuring platform capabilities, support, and roadmaps align with McKesson's contact center service strategy
Added 4 months ago
Assistant General Manager
Northland Properties
London, ON
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 4 months ago
T
B2B Sales Assistant Operations Manager - AI Platform
Teleperformance
Toronto, Ontario · TPCA Toronto
- $80,000 CAD / year
- Full-time
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 3 months ago
HS
Key Holder (Part-Time)
Herschel Supply Co.
Burnaby, British Columbia
- Part-time
…with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, you’ll play a key role in bringing our brand to life in-store, while helping the team…
Added 5 months ago
F
Customer Service Representative
FCT
Oakville, Ontario
- Full-time
As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an…
Added 2 months ago
Co-Manager/Assistant Manager {Woodgrove Shopping Center}
La Senza
Nanaimo, British Columbia
The role of the Co-Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales…
Added 5 months ago
UO
Faculty position in Nucleic Acid Based Nanomedicine
University of British Columbia
Vancouver, British Columbia · UBCV | Life Sciences Centre (LSC)
- Full-time
The expected salary range for this position is $140,000-$160,000 at the rank of Assistant Professor, $160,000-$180,000 at the rank of Associate Professor and $180,000- 220,000 at the rank…
Added 5 months ago
EL
Temporary Assistant Manager - MAC - Full Time - Scarborough Town Center - Toronto, ON
Estée Lauder Companies
Toronto, Ontario
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 5 months ago
EL
Temporary Assistant Manager - MAC - Full Time - Scarborough Town Center - Toronto, ON
Estée Lauder Companies
Toronto, Ontario
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 month ago
EB
Temporary Assistant Manager - MAC - Full Time - Scarborough Town Center - Toronto, ON
ELC Beauty LLC
Toronto, ON
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 5 months ago
LC
Centre de jardinage Assistant Gérant/Superviseur temps partiel jour
Loblaw Companies Limited
Levis, Quebec
- Part-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.
Added 6 months ago
MB
Warehouse Manager
Martin Brower
Brampton, Ontario
- Full-time
The Warehouse Manager is accountable for ensuring the safe, productive, reliable, timely execution, and monitoring & analysis of all warehouse and inventory control operations within the…
Added 2 months ago
RS
HR Manager
Redwood Software
Toronto, ON
- $93,000 to $117,000 CAD / year
As a HR Manager for our Canada Center of Excellence, you will be the core People Lead for our growing Engineering team in Canada, building a vibrant, high-performing culture from the ground…
Added 6 months ago
MB
Transportation Manager
Martin Brower
Oshawa, Ontario
- Full-time
The Transportation Manager is accountable for ensuring the safe execution, monitoring and analysis of all outbound deliveries from the distribution centre to its restaurants within its…
Added 2 months ago
U
Assistant Moving Center Manager
U-Haul
Surrey, BC
- Full-time
…help others? Then consider becoming U-Haul Company’s newest assistant general manager! As assistant general manager, you will frequently be responsible for the day-to-day operations of your…
Added 5 months ago
MB
JOB D'ETE: Agent de gestion des stocks bilingue - SUMMER JOB: Bilingual Delivery Merchandiser ($26/hr)
Martin Brower
Baie-D'Urfé, Quebec
- Contract
…safety standards. This role is essential to maintain quality service, achieve performance goals, and facilitate effective communication between Martin Brower and restaurant…
Added 5 months ago
MB
JOB D'ETE: Agent de gestion des stocks bilingue - SUMMER JOB: Bilingual Delivery Merchandiser ($26/hr)
Martin Brower
Baie-D'Urfé, Quebec
- Contract
…safety standards. This role is essential to maintain quality service, achieve performance goals, and facilitate effective communication between Martin Brower and restaurant…

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McKesson

Sr. Director, Engineering Manager- Agent & Supervisor

Remote, Canada

Remote

$151,200 - $201,600 · Full-time

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Job details

Pay: $151,200 - $201,600
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Jun 16, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job):

The Sr. Director of Engineering Management - Agent & Supervisor Experience is responsible for building, leading, and developing the Engineering team that delivers McKesson's CCaaS platform capabilities, workforce optimization integrations, and enterprise telephony services. This role leads engineers working across multiple contact center platforms including Five9, Genesys, and Verint, managing a portfolio that spans platforms with active investment, platforms in maintenance, and platforms being decommissioned. The position requires leadership across the full platform lifecycle - from capability development through operational support and platform transitions.

This leader is accountable for team performance, talent development, hiring, engineering practice maturity, and capacity planning. The Sr. Director manages the complex dynamics of a multi-platform engineering portfolio, ensuring delivery velocity across all platforms while managing workforce transitions as the technology landscape evolves. By championing AI-enabled engineering practices, fostering a culture of technical excellence, and ensuring security and compliance standards are embedded in engineering workflows, this leader ensures the agent and supervisor experience engineering function meets the demands of both transformation execution and steady-state service operations.

KEY RESPONSIBILITIES

Lead and develop the CCaaS platform and telephony engineering team, managing performance, career development, hiring, and talent retention across multiple platform domains
Drive engineering practice maturity across contact center platforms, establishing standards for routing logic configuration, IVR development, omnichannel implementation, workforce management integration, and quality management
Own capacity planning and resource allocation across the platform portfolio, balancing investment priorities with operational needs and transformation delivery demands
Manage platform lifecycle transitions, including the development of new platform capabilities, maintenance of existing platforms, and orderly decommissioning of legacy systems with effective knowledge transfer and workforce redeployment
Coordinate with solution architects on platform architecture, technical standards, and platform evolution strategy to ensure engineering execution aligns with the service roadmap
Ensure delivery velocity and quality across the full platform portfolio, maintaining engineering rigor whether the team is building new capabilities, maintaining existing systems, or executing platform transitions
Manage vendor engineering relationships, ensuring platform capabilities, support, and roadmaps align with McKesson's contact center service strategy
Champion the adoption of AI-enabled engineering practices across the team, including AI copilots for development, automated testing, and intelligent workflow acceleration
Foster an engineering culture that attracts and retains top talent through investment in developer experience, technical community building, and continuous learning opportunities
Ensure engineering practices meet McKesson's security, compliance, and regulatory requirements, embedding security-by-design principles into development workflows and platform configurations

MINIMUM REQUIREMENTS: Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience)

PHYSICAL REQUIREMENT: General Office Demands, We are Flex and Connect with 2 days a week in office

CRITICAL SKILLS

Proven leadership experience building and managing engineering teams of 5+ engineers in CCaaS platform engineering, contact center technology, or enterprise application development
Strong understanding of CCaaS platforms (Five9, Genesys, or equivalent) including routing logic, IVR, omnichannel, workforce management, and quality management capabilities
Experience managing multi-platform engineering environments including platform capability development, maintenance, and decommissioning across different lifecycle stages
Extensive experience leading engineering teams responsible for CCaaS platform engineering, contact center technology, or enterprise communications platforms.
Applied AI fluency - active use of AI assistants (Claude, Copilot, ChatGPT) and engineering automation tools, with demonstrated ability to drive AI adoption across engineering teams to improve velocity and quality
Strong talent development skills including hiring, performance management, career pathing, and building high-performing engineering cultures with strong developer experience
Experience with Agile/DevOps engineering practices, CI/CD pipelines, and engineering performance metrics

NICE TO HAVE

Knowledge of contact center architecture patterns, integration with CRM systems, workforce optimization platforms, and enterprise telephony infrastructure
Understanding of security and compliance requirements in regulated industries, with experience embedding security practices into engineering workflows
Experience managing platform transitions and technology lifecycle management in enterprise environments.
Experience in healthcare technology or other regulated industries is preferred.

Candidate must be authorized to work in the Canada, now or in the future, without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$151,200 - $201,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

Lead and develop the engineering team responsible for CCaaS platforms, telephony services, and workforce optimization integrations. Manage the full platform lifecycle from capability development and operational support to the decommissioning of legacy systems.

Requirements

Requires 13+ years of professional experience with 6+ years in leadership, specifically managing engineering teams in CCaaS or enterprise application development. Must demonstrate fluency in applied AI tools and experience with Agile/DevOps practices.

Skills

CCaaS Platform Engineering
Engineering Leadership
Five9
Genesys
Verint
AI Fluency
Agile
DevOps
CI/CD Pipelines
Capacity Planning
Talent Development
Platform Lifecycle Management
IVR Development
Omnichannel Implementation
Workforce Management Integration
Security-by-Design

Benefits

Annual Bonus
Long-term Incentive Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Five9
Genesys
Verint
Telephony
IVR
Omnichannel
Workforce Management
Quality Management
AI Copilots
Claude
Copilot
ChatGPT
Agile
DevOps
CI/CD
CRM Integration
Healthcare Technology
Platform Architecture
Engineering Maturity
Capacity Planning
Security-by-Design
Compliance
Regulatory Requirements
Developer Experience
Enterprise Communications
Technical Standards
Service Roadmap
Knowledge Transfer
Workforce Redeployment

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