Jobs in Canada

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Added 11 mins ago
TG
IT Operations Specialist
TalentForce Group
Toronto, ON · North York, ON
- Full-time
…Infrastructure Lead to transition our IT operations from reactive support to proactive, automated, and AI-driven systems. In this role, you will take ownership of our internal network,…
Added 11 mins ago
GM
Sr. Calibration Specialist
General Motors
Markham, ON
- Full-time
The Body Controls Calibration and System Testing Team is looking for a Senior Body Controls Calibration Specialist to join our organization! Our area is rapidly growing and is being…
Added 26 mins ago
C
Senior Data Integration Specialist
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 26 mins ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
The Technical Specialist work closely with other Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is…
Added 41 mins ago
VH
IMG- Clinical Assistant
Verismo Health
Peterborough, ON
- Full-time
At Verismo Health Inc., we deliver innovative, patient-centered healthcare solutions to improve access, efficiency, and outcomes. Focused on both in-person and telemedicine services, we…
Added 41 mins ago
AC
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Systems Administrator/Operations Support Specialist
Added 41 mins ago
M
Sr. Specialist (Five 9)
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on…
Added 56 mins ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
(Account Manager, Senior Account Manager, Account Supervisor, Client Success Specialist, Customer Success Manager, Account Director, Senior Project Manager, Product Lead, etc.)
Added 56 mins ago
A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Aider les équipes de support client et de production à définir les causes profondes et les solutions aux problèmes affectant ces domaines;
Added 1 hour ago
IF
Software Developer Specialist (Software Development CL & SL)
Intact FC
Montreal, QC
- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 1 hour ago
MI
Customer Quality Engineer
Magna International
Newmarket, ON
- Full-time
Magna Mechatronics & Mirrors develops intelligent access and vision systems that enhance vehicle safety, functionality, and user interaction. As a global automotive supplier and full-system…
Added 1 hour ago
E
Facilities Maintenance Specialist - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- Up to $55,000 CAD / year
- Full-time
…certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly…
Added 1 hour ago
E
Facilities Maintenance Specialist - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $55,000 CAD / year
- Full-time
…certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly…
Added 1 hour ago
T
New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…protected. Our goal is to exceed our client's expectations. The Support team partners with account managers, the new business team and appraisers to meet this…
Added 1 hour ago
GA
Senior Health, Safety and Environmental Specialist
GDI Ainsworth
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Senior Health, Safety and Environmental (HSE) Specialist support the Manager of HSE in ensuring their assigned Business Unit complies with provincial regulations and company health,…
Added 2 hours ago
K
Paid Social Specialist
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 2 hours ago
Sr. Content Specialist
Vail Resorts
Whistler, BC
The Senior Specialist of Content will assist in helping promote and build resort brand awareness and reputation. They will also support driving visitation to the resorts and other company…
Added 2 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 2 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 2 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 2 hours ago
MT
Bilingual Pricing Specialist
McCarthy Tétrault LLP
Montreal, QC
- Full-time
As a Bilingual Pricing Specialist, you will be:
Added 2 hours ago
K
Paid Social Specialist
Klick
Toronto, ON
- Full-time
…advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and…
Added 2 hours ago
S
Marketing Manager
StudyIn
Toronto, ON
- Full-time
…change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across…
Added 2 hours ago
TC
Senior Category Management Specialist, Supply Chain and Logistics Operations
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
We’re looking for a dynamic and strategic professional to support sourcing and contracting efforts for all non-merchandise areas of the business, including categories supporting our supply…
Added 2 hours ago
H
Travel Registered Nurse (RN) – Cardiac Cath Lab | Day Shifts
Healthforce
Canada
- $2,677 to $2,777 CAD / week
- Full-time
Shift: Day Shift | 4x10-Hour Shifts (40 hours/week) | Rotating on-call requirements · Shift: Days (4x10s) – 10-hour day shifts, 4 days per week

McKesson

Sr. Specialist (Five 9)

Mississauga, ON, Canada

$99,100 - $132,100 · Full-time

Apply on mckesson.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $99,100 - $132,100
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on engineering role focuses on delivering scalable, secure, and reliable customer engagement solutions across voice, chat, email, and digital channels.

As McKesson continues to expand its strategic cloud contact center capabilities, this position will play a key role in building and enhancing our Five9 Contact Center as a Service (CCaaS) platform while supporting modernization efforts and migration initiatives. The ideal candidate combines deep contact center platform expertise with strong engineering, automation, and operational excellence skills.

What You'll Do

Design, configure, and support enterprise contact center platforms with a primary focus on Five9 CCaaS solutions.
Build and optimize call routing strategies, IVR workflows, self-service capabilities, and omnichannel customer experiences.
Implement integrations between contact center platforms, workforce management systems, CRM applications, and enterprise technologies.
Lead platform modernization initiatives and support migration of workloads from legacy contact center environments.
Develop automation, monitoring, and operational processes that improve reliability, scalability, and service quality.
Partner with business, product, operations, and engineering teams to translate requirements into technical solutions.
Drive platform governance, security controls, compliance requirements, and operational best practices.
Provide technical leadership, troubleshooting support, and mentoring across contact center engineering initiatives.

Basic Requirements

Degree or equivalent and requires 7+ years of progressive experience in contact center engineering, CCaaS platforms, telephony engineering, or related infrastructure engineering roles.
Hands-on experience administering and configuring Five9, Genesys, or enterprise contact center platforms.
Experience designing and supporting IVR solutions, call routing logic, and omnichannel customer engagement channels.
Experience with voice technologies including SIP, VoIP, telephony platforms, or contact center infrastructure.
Experience integrating contact center platforms with enterprise systems and APIs.
Strong troubleshooting skills in complex production environments.
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Preferred Skills/Experience

Deep expertise with Five9 platform engineering and administration.
Experience supporting large-scale CCaaS implementations and contact center transformations.
Experience with workforce management integrations and customer experience technologies.
Knowledge of Genesys Cloud, Genesys Engage, or similar contact center platforms.
Experience supporting Cisco contact center migration initiatives.
Experience with cloud platforms, automation tools, scripting, and DevOps practices.
Knowledge of security, compliance, access management, and operational governance requirements.
Experience working in healthcare or other highly regulated industries.

Travel / Work Environment / Physical Requirements

Work location: Hybrid or remote based on business needs and organizational requirements.
Limited travel may be required for team meetings, planning sessions, or business initiatives.
Ability to work at a computer and participate in virtual collaboration for extended periods.
Participation in on-call support rotations may be required based on operational needs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply on mckesson.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Design, configure, and optimize enterprise contact center platforms with a focus on Five9 CCaaS solutions. Lead platform modernization initiatives and develop automation processes to improve service reliability and scalability.

Requirements

Requires 7+ years of progressive experience in contact center engineering, telephony, or related infrastructure roles. Candidates must hold a bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Skills

Five9
CCaaS
Contact center engineering
Telephony engineering
IVR design
Call routing
Omnichannel engagement
SIP
VoIP
System integration
API
Automation
DevOps
Troubleshooting
Cloud platforms
Infrastructure engineering

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Five9
CCaaS
Contact Center
Telephony
IVR
SIP
VoIP
Omnichannel
Automation
DevOps
Cloud
Infrastructure
API
Healthcare
System Integration
Workforce Management
CRM
Governance
Compliance
Engineering
Information Technology
Computer Science
Migration
Modernization
Enterprise Technology

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Work requirements

Jobs in Canada