Jobs in Canada

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Added 6 mins ago
LH
Physiotherapist
Lifemark Health Group
Prince Edward, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Step 3: Showcase Your Clinical Skills: We’ll invite you to the clinic for an in-person and practical interview with the Clinic Director or Lead Clinicia
Added 6 mins ago
J
General Manager
JOONS
Brampton, ON
- Full-time
Lead the restaurant management team, including Assistant Managers, Supervisors, Captains, Executive Chef, Bar Management, and other department leaders.
Added 21 mins ago
SL
SUNLIFE FINANCIAL ADVISOR - British Columbia
Sun Life
Prince George, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Kamloops, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Kelowna, BC · Canada Western Region Career Sales Force Location
- Full-time
…owners in your community build lifetime financial security and lead healthier…
Added 21 mins ago
M
Sr. Specialist (Five 9)
McKesson
Mississauga, ON
- Full-time
Lead platform modernization initiatives and support migration of workloads from legacy contact center environments.
Added 51 mins ago
MC
Lead Associate Pastor
Mission Creek Alliance Church
Kelowna, BC
- Full-time
The Lead Associate Pastor leads the formation life of MCA Church, building and stewarding a clear discipleship pathway, from children through adults, that helps people walk with Jesus,…
Added 51 mins ago
CV
Marketing Coordinator
Canadian Venture Capital & Private Equity Association (CVCA)
Toronto, ON
- Full-time
It is a hybrid position based in Toronto, with the expectation of working in the office three days per week
Added 51 mins ago
Manager- Finance Optimization- Financial Accounting and Advisory Services- Assurance 1
EY
Toronto, ON
In this role, you will lead key aspects of the implementation lifecycle, including requirements gathering, functional and solution design, configuration, data and integration requirements,…
Added 51 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 51 mins ago
Industrial Controller - Services Canada
Alstom
Saint-Bruno, QC
…broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
Added 1 hour ago
Facility Assistant II
Bunge
Stanley, MB
We Lead The Way – Agile, Empowered, Innovative
Added 1 hour ago
RC
Admin Coordinator, Contract Services and Procurement
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
…care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to…
Added 1 hour ago
VC
Vancouver UBC UPCC Physician
Vancouver Coastal Health
Vancouver, BC
- Part-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
St. Thomas, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Woodstock, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office
Added 1 hour ago
D
Senior Manager, Training
Docker
Remote, Canada
- Full-time
- Remote
Comfortable as a hands-on builder and sole practitioner, with the ability to hire and lead a team as the function grows.
Added 1 hour ago
GD
Mechanical Engineer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
- $77,000 to $93,000 CAD / year
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
Added 1 hour ago
MS
Manager, Forensic Accounting
ML6 Search + Talent Advisory
Kingston, ON
- $120,000 to $140,000 CAD / year
- Full-time
…You'll take ownership of engagements from start to finish, lead and mentor junior team members, and contribute to the continued growth of the…
Added 1 hour ago
D-
Analyste Cybersécurité Senior
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Bilinguisme (Français requis, Anglais fonctionnel) · Bilingualism (French required, English functional)
Added 1 hour ago
RC
Education Assistant On-Call
Regent Christian Academy (RCA)
Surrey, BC
- Full-time
where classroom excellence and spiritual mentorship prepare students to lead
Added 1 hour ago
Registered Social Worker, Social Service Worker, Recreation Therapist, Practical Nurse, Dietician
Indwell
Hamilton, ON
Lead the development of coordinated care planning with internal and external supports.
Added 1 hour ago
M
Senior Director, Database & Operations
McKesson
Mississauga, ON
- Full-time
Lead strategic planning, prioritization, and delivery of large‑scale initiatives across multiple sub‑functions or locations.
Added 1 hour ago
GD
Mechanical Engineer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
- $77,000 to $93,000 CAD / year
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
Added 1 hour ago
AC
Chief Sales and Growth Officer at JohnStone Supply
Ahria Consulting
London, ON
- Full-time
…for its next chapter, and we’re looking for the executive to lead…
Added 1 hour ago
VC
Vancouver UBC UPCC Physician
Vancouver Coastal Health
Vancouver, BC
- Part-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 1 hour ago
GF
Sales (Fitness Advisor) - Kanata Hazeldean Mall
GoodLife Fitness
Ottawa, ON
- Full-time

McKesson

Sr. Specialist (Five 9)

Mississauga, ON, Canada

$99,100 - $132,100 · Full-time

Apply on mckesson.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $99,100 - $132,100
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on engineering role focuses on delivering scalable, secure, and reliable customer engagement solutions across voice, chat, email, and digital channels.

As McKesson continues to expand its strategic cloud contact center capabilities, this position will play a key role in building and enhancing our Five9 Contact Center as a Service (CCaaS) platform while supporting modernization efforts and migration initiatives. The ideal candidate combines deep contact center platform expertise with strong engineering, automation, and operational excellence skills.

What You'll Do

Design, configure, and support enterprise contact center platforms with a primary focus on Five9 CCaaS solutions.
Build and optimize call routing strategies, IVR workflows, self-service capabilities, and omnichannel customer experiences.
Implement integrations between contact center platforms, workforce management systems, CRM applications, and enterprise technologies.
Lead platform modernization initiatives and support migration of workloads from legacy contact center environments.
Develop automation, monitoring, and operational processes that improve reliability, scalability, and service quality.
Partner with business, product, operations, and engineering teams to translate requirements into technical solutions.
Drive platform governance, security controls, compliance requirements, and operational best practices.
Provide technical leadership, troubleshooting support, and mentoring across contact center engineering initiatives.

Basic Requirements

Degree or equivalent and requires 7+ years of progressive experience in contact center engineering, CCaaS platforms, telephony engineering, or related infrastructure engineering roles.
Hands-on experience administering and configuring Five9, Genesys, or enterprise contact center platforms.
Experience designing and supporting IVR solutions, call routing logic, and omnichannel customer engagement channels.
Experience with voice technologies including SIP, VoIP, telephony platforms, or contact center infrastructure.
Experience integrating contact center platforms with enterprise systems and APIs.
Strong troubleshooting skills in complex production environments.
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Preferred Skills/Experience

Deep expertise with Five9 platform engineering and administration.
Experience supporting large-scale CCaaS implementations and contact center transformations.
Experience with workforce management integrations and customer experience technologies.
Knowledge of Genesys Cloud, Genesys Engage, or similar contact center platforms.
Experience supporting Cisco contact center migration initiatives.
Experience with cloud platforms, automation tools, scripting, and DevOps practices.
Knowledge of security, compliance, access management, and operational governance requirements.
Experience working in healthcare or other highly regulated industries.

Travel / Work Environment / Physical Requirements

Work location: Hybrid or remote based on business needs and organizational requirements.
Limited travel may be required for team meetings, planning sessions, or business initiatives.
Ability to work at a computer and participate in virtual collaboration for extended periods.
Participation in on-call support rotations may be required based on operational needs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply on mckesson.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Design, configure, and optimize enterprise contact center platforms with a focus on Five9 CCaaS solutions. Lead platform modernization initiatives and develop automation processes to improve service reliability and scalability.

Requirements

Requires 7+ years of progressive experience in contact center engineering, telephony, or related infrastructure roles. Candidates must hold a bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Skills

Five9
CCaaS
Contact center engineering
Telephony engineering
IVR design
Call routing
Omnichannel engagement
SIP
VoIP
System integration
API
Automation
DevOps
Troubleshooting
Cloud platforms
Infrastructure engineering

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Five9
CCaaS
Contact Center
Telephony
IVR
SIP
VoIP
Omnichannel
Automation
DevOps
Cloud
Infrastructure
API
Healthcare
System Integration
Workforce Management
CRM
Governance
Compliance
Engineering
Information Technology
Computer Science
Migration
Modernization
Enterprise Technology

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Work requirements

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