Jobs in Canada

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RQ00838 – Senior Microsoft Dynamics CRM & SharePoint Solution Architect – On-Premises Upgrade
Amyantek
Toronto, ON
- Contract
Manager Notes Must Haves:
Added 5 mins ago
NS
Senior Performance Test Lead / Specialist
N2P Systems
Toronto, ON · North York, ON
- $60 to $70 CAD / hour
- Contract
We are seeking a seasoned Senior Performance Testing Specialist / Lead with 8+ years of core performance engineering and load testing experience to drive the non-functional testing strategy…
Added 5 mins ago
SC
Ingénieur Fiabilité Lois de Commandes (Senior)
SII Canada
Montreal, QC
- Full-time
…contribute to assessing their safety and reliability from both software and hardware…
Added 5 mins ago
SC
Programmeur FPGA (intermédiaire)
SII Canada
Montreal, QC
- Full-time
Collaborer avec les équipes hardware, software et systèmes afin d’assurer l’intégration des solutions FPGA.
Added 5 mins ago
FC
Lead Process Engineer- Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
Minimum twelve (12) years of work-related experience, six (6) years of which must have been in an operating environment within the mining industry;
Added 50 mins ago
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Senior Consultant, Technical - SR&ED
Ryan
Mississauga, ON
- Full-time
Must have excellent organization and time management skills, strong communication skills, and willingness to learn and be a team player · Valid driver’s license required
Added 50 mins ago
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Practice Director (Consulting) - Data Projects (Snowflake, Databricks, Redis) - Toronto
Propel
Toronto, ON
- Full-time
This is an opportunity for a Practice Director to take ownership of a growing data practice within a specialist technology consultancy. The role sits at the intersection of strategy and…
Added 1 hour ago
GM
Sr. Calibration Specialist
General Motors
Markham, ON
- Full-time
The Body Controls Calibration and System Testing Team is looking for a Senior Body Controls Calibration Specialist to join our organization! Our area is rapidly growing and is being…
Added 1 hour ago
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Platform Economy Manager
Blazesoft
Vaughan, ON
- Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. This is a full-time IN OFFICE position in…
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Senior Data Integration Specialist
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
The Technical Specialist work closely with other Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is…
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Sr. Specialist (Five 9)
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on…
Added 2 hours ago
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Software Developer Specialist (Software Development CL & SL)
Intact FC
Montreal, QC
- Full-time
We are looking for an experienced and passionate Software Developer Specialist
Added 2 hours ago
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Specialist CNC Program & Operator
MDA
Brampton, ON
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 4 hours ago
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Digital Experience Specialist
Pragmatike
Toronto, ON
- Full-time
We are looking for a Digital Experience Specialist to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards…
Added 4 hours ago
HR
Integration Specialist Developer
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we’re looking for an Integration Specialist Developer. This position is responsible for supporting the IT Development division of the hospital and providing technical support for…
Added 4 hours ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Manage the function's operating plan, assigned budget, and resources, and build business cases for additional capacity or specialist support.
Added 4 hours ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Manage the function's operating plan, assigned budget, and resources, and build business cases for additional capacity or specialist support.
Added 5 hours ago
Senior IT Support Specialist
Instacart
Canada
Instacart is looking for a Senior IT Support Specialist to join its IT Support team in Toronto or New York City. This person is the go-to technical partner for Instacart employees,…
Added 5 hours ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
We are seeking an experienced Oracle EBS Functional Technical Specialist (FTS) to support, maintain, and enhance Oracle EBS R12.2 applications. The role involves application support,…
Added 5 hours ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
As a Product Specialist, you will join a team of highly skilled engineers who thrive on tackling new and impactful challenges, shaping the future of Acceldata’s support services. In this…
Added 6 hours ago
GM
HIL Simulation Integration Engineer
General Motors
Oshawa, ON · Markham, ON
- Full-time
Working with senior HIL engineers, model developers, ECU software teams, and bench users, the HIL specialist implements bench requirements and supports reliable test capability. The…
Added 6 hours ago
GM
Senior HIL Simulation Integration Engineer
General Motors
Oshawa, ON · Markham, ON
- Full-time
…capabilities across programs and users. Working with controls, software, model-development, and lab-operations teams, the Senior HIL Specialist delivers safe, reliable benches while…
Added 6 hours ago
Specialist Solutions (AI Agent Specialist)
Independent Electricity System Operator
Canada
…a satisfactory information solution (ie, impacting areas of software, hardware, communications and business…
Added 6 hours ago
SD
Application Specialist II - Power Transmission
Sumitomo Drive Technologies Canada
Oakville, ON
- Full-time
Role Description The Application Specialist II – Power Transmission is a full-time, on-site role based in Oakville, ON. This role is responsible for providing advanced technical and…

McKesson

Sr. Specialist (Five 9)

Mississauga, ON, Canada

$99,100 - $132,100 · Full-time

Apply on mckesson.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $99,100 - $132,100
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on engineering role focuses on delivering scalable, secure, and reliable customer engagement solutions across voice, chat, email, and digital channels.

As McKesson continues to expand its strategic cloud contact center capabilities, this position will play a key role in building and enhancing our Five9 Contact Center as a Service (CCaaS) platform while supporting modernization efforts and migration initiatives. The ideal candidate combines deep contact center platform expertise with strong engineering, automation, and operational excellence skills.

What You'll Do

Design, configure, and support enterprise contact center platforms with a primary focus on Five9 CCaaS solutions.
Build and optimize call routing strategies, IVR workflows, self-service capabilities, and omnichannel customer experiences.
Implement integrations between contact center platforms, workforce management systems, CRM applications, and enterprise technologies.
Lead platform modernization initiatives and support migration of workloads from legacy contact center environments.
Develop automation, monitoring, and operational processes that improve reliability, scalability, and service quality.
Partner with business, product, operations, and engineering teams to translate requirements into technical solutions.
Drive platform governance, security controls, compliance requirements, and operational best practices.
Provide technical leadership, troubleshooting support, and mentoring across contact center engineering initiatives.

Basic Requirements

Degree or equivalent and requires 7+ years of progressive experience in contact center engineering, CCaaS platforms, telephony engineering, or related infrastructure engineering roles.
Hands-on experience administering and configuring Five9, Genesys, or enterprise contact center platforms.
Experience designing and supporting IVR solutions, call routing logic, and omnichannel customer engagement channels.
Experience with voice technologies including SIP, VoIP, telephony platforms, or contact center infrastructure.
Experience integrating contact center platforms with enterprise systems and APIs.
Strong troubleshooting skills in complex production environments.
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Preferred Skills/Experience

Deep expertise with Five9 platform engineering and administration.
Experience supporting large-scale CCaaS implementations and contact center transformations.
Experience with workforce management integrations and customer experience technologies.
Knowledge of Genesys Cloud, Genesys Engage, or similar contact center platforms.
Experience supporting Cisco contact center migration initiatives.
Experience with cloud platforms, automation tools, scripting, and DevOps practices.
Knowledge of security, compliance, access management, and operational governance requirements.
Experience working in healthcare or other highly regulated industries.

Travel / Work Environment / Physical Requirements

Work location: Hybrid or remote based on business needs and organizational requirements.
Limited travel may be required for team meetings, planning sessions, or business initiatives.
Ability to work at a computer and participate in virtual collaboration for extended periods.
Participation in on-call support rotations may be required based on operational needs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply on mckesson.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Design, configure, and optimize enterprise contact center platforms with a focus on Five9 CCaaS solutions. Lead platform modernization initiatives and develop automation processes to improve service reliability and scalability.

Requirements

Requires 7+ years of progressive experience in contact center engineering, telephony, or related infrastructure roles. Candidates must hold a bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Skills

Five9
CCaaS
Contact center engineering
Telephony engineering
IVR design
Call routing
Omnichannel engagement
SIP
VoIP
System integration
API
Automation
DevOps
Troubleshooting
Cloud platforms
Infrastructure engineering

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Five9
CCaaS
Contact Center
Telephony
IVR
SIP
VoIP
Omnichannel
Automation
DevOps
Cloud
Infrastructure
API
Healthcare
System Integration
Workforce Management
CRM
Governance
Compliance
Engineering
Information Technology
Computer Science
Migration
Modernization
Enterprise Technology

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Jobs in Canada