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McMaster University

BUSINESS SYSTEMS ANALYST

Hamilton, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: Requires 2 years of relevant experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the role:

The Business Systems Analyst (I) acts as a technical and consulting resource for routine and moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University's academic and administrative departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in

support of those operations. Works under routine supervision without frequent reference to others and uses minor discretion to resolve various problems and inquiries. Specific instruction is given, and work is frequently reviewed.

Representative Duties & Responsibilities

Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
Critically evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
Provide Level III post-implementation support to users regarding functional issues.
Participate in all phases of testing, including but not limited to system, integration, acceptance, regression, and performance.
Work with the development team to determine technical approaches and technical risks for project testing.
Develop requirement specifications according to standard templates, using natural language.
Work closely with testing team members to ensure that requirements are testable.
Prepare and assist other testers with the creation of test cases.
Identify and manage defects identified during all phases of a project.
Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
Develop simple queries using basic Business Intelligence tools.
Review systems, processes, and information and provide recommendations to the supervisor.
Serve as the conduit between the Project Management Office and development teams through which requirements flow.
Liaise between the technology and support teams.
Communicate project, issue, and system status to the Lead and Project Manager.
Communicate testing results to other stakeholders.
Facilitate effective dialogue between technical staff.
Interact with and exchange information with colleagues.
Follow a test script and document defects.
Prepare and review recommendations and other project initiation documents.
Prepare and review end-user and operations documentation, training materials, and timelines.
Maintain information technology process flow, methodology, and control documentation.
Work with the Lead and Project Manager to prioritize and schedule issue resolution.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Understand and use appropriate methods, tools, and applications to complete work tasks.
Demonstrate a rational and organized approach to work and identify development opportunities.
Absorb technical information when it is presented systematically and apply it effectively.
Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
Follow service practices that meet customers’ and University needs.
Interact with others in a way that gives them confidence in one’s intentions and those of the University.
Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward the completion of goals.
Perform a range of varied work activities in a variety of structured environments.
Successfully engage in multiple initiatives simultaneously.
Apply and enforce department change control policies and procedures.
Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.
Read and understand complex Business Process Diagrams and develop basic (Level II) models.
Read and understand a complex project plan and develop simple project plans.
Remain current with relevant development and project methodologies.
Remain current with security policies and procedures and work with System Administrators to implement security changes.
Remain current with the different levels of testing and develop simple use cases and test scripts.

Supervision

Provide direction to others on how to carry out work tasks.

Qualifications

Bachelor's degree in Computer Science, Business, or a related field of study.
Requires 2 years of relevant experience.

How To Apply

To apply for this job, please submit your application online

Apply on LinkedIn About employer

More about this job

Responsibilities

Elicit and analyze business requirements, document processes, and support the implementation and maintenance of university information systems. Coordinate testing and defect resolution, provide functional support, and liaise among business stakeholders, project management, development, and support teams.

Requirements

A bachelor's degree in Computer Science, Business, or a related field is required, along with two years of relevant experience. The role also calls for skills in requirements analysis, testing, documentation, stakeholder communication, and basic Business Intelligence and Data Warehousing concepts.

Skills

Requirements Elicitation
Business Process Analysis
Functional Requirements
Use Case Development
System Testing
Test Planning
Defect Management
Post-Implementation Support
Business Intelligence
Data Warehousing
Project Coordination
Change Control
Stakeholder Communication
Technical Documentation
Security Procedures
Workflow Analysis

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Elicitation
Functional Requirements
Business Process Models
Use Cases
Workflow Analysis
Project Life Cycle
System Implementation
System Maintenance
System Testing
Integration Testing
Acceptance Testing
Regression Testing
Performance Testing
Test Plans
Test Cases
Defect Management
Level III Support
Business Intelligence
Data Warehousing
Project Management Office
Change Control
Security Procedures
Process Documentation
End-User Documentation
Training Materials
Project Planning

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