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Added 15 mins ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.
Added 15 mins ago
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Bilingual Business Analyst - French
Sodales Solutions
Toronto, ON
- Full-time
Are you passionate about solving complex business challenges and transforming ideas into impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders,…
Added 15 mins ago
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HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
We are seeking a Market Risk Analyst to join the GFX Market Risk team. The role provides market risk analysis, reporting, monitoring, and support to risk and business partners, helping…
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Senior Market Risk Analyst (5772)
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Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Manager, Business Systems Analysis, TD Securities
TD
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- Full-time
We are looking for someone to plan, manage, and lead a team of Business Systems Analysts and the delivery of detailed system requirements and technical and functional specifications that…
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Sr. Systems Analyst
OpenText
Waterloo, ON
- Full-time
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
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Technical Business Analyst
BrainRidge Consulting
Moncton, NB
- Full-time
…continue to grow, we are seeking a motivated and experienced Technical Business…
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Senior Business System Analyst
Avanciers Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Avanciers Incorporated is hiring a Senior Business Systems Analyst for one of our clients.
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Sr. Systems Analyst
OpenText
Mississauga, ON
- Full-time
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 31 mins ago
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Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
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Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
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Senior Business Analyst (Global Treasury Systems)
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Toronto, ON
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Work closely with GFT teams to clarify technical specifications and rationale to help create solutions that meet business needs.
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Sr. Tech Acquisition Consultant
Akkodis
Calgary, AB
- Contract
Experience as a Senior IT Business Analyst, IT Sourcing Consultant, or similar.
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Senior Financial Analyst
Clarity Recruitment
Toronto, ON · North York, ON
- $100,000 to $110,000 CAD / year
- Full-time
Our client serves thousands of commercial, industrial and institutional customers. The business has grown steadily through acquisitions and now operates across several Canadian provinces…
Added 1 hour ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
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Three or more years of experience in a business analyst role.
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Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
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CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
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Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
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IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
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Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
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Added 1 hour ago
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Operational Risk Analyst Intern / Co-op – Winter 2027
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Toronto, ON
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Senior Analyst/Associate, Corporate Development
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Vancouver, BC
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Added 1 hour ago
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Sr. Analyst, Visualization (RAIB)
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Analyst, Visualization (RAIB) to support enterprise Responsible AI and Model Risk Management initiatives. This role combines advanced analytics, governance…
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Senior Business Analyst -Vehicle Asset Management
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McMaster University

Information Technology Analyst

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Requires 3 years of relevant experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

About the Team:

The Engineering IT team supports the core academic mission of the Faculty by enabling high-quality teaching, learning, and research through reliable, secure, and innovative technology services. Working closely with Faculty leadership, academic faculty and staff, the team supports instructional technologies, teaching labs, learning spaces and other strategic IT projects that are integral to Faculty priorities, undergraduate and graduate programs, and standards for program accreditation. A strong emphasis is placed on responsive and effective technical support to ensure continuity of academic operations and a high-quality learning environment. The Engineering IT team operates with a student- and faculty-centred service mindset, providing timely and effective support while aligning technology services with the Faculty’s strategic, academic, and operational priorities. The Engineering IT team is part of a larger, campus-wide McMaster IT community that incorporates institutional IT standards as well as enterprise-wide systems, including Microsoft productivity tools, Campus Relationship Management (CRM), and other key tools that provide efficiency and technology enhancements to the Faculty.

Job Summary:

Responsible for investigating moderate and complex information technology problems by confirming the validity of the problem and seeking known solutions related to these more complex issues. Designs, implements, and maintains users' applications and acts as an administrator for a variety of networks, programs, and websites.

Purpose and Key Functions:

Write complex programs using various computing and scripting languages.
Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.
Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture, including storage area networks.
Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour.
Provide expertise and practical assistance in delivering services that comply with established standards.
Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
Carry out investigative work on a variety of requirements, information flow, and processes.
Elicit additional information from users to accurately diagnose problems.
Implement non-standard solutions and workarounds.
Evaluate hardware, software, and transmission service alternatives as business requirements change.
Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
Analyze, examine, and validate processes.
Interpret technical and procedure manuals for non-technical users.
Debug computer program code.
Develop and modify interfaces for existing applications and systems while maintaining the integrity of data and processes.
Design and build department and program websites.
Test functionality of websites in various browsers for quality assurance.

Provide technical advice on network and system applications.
Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
Program small modules of larger departmental applications according to detailed specifications.
Design basic record and report formats.
Develop web applications and pages.
Plan and coordinate system and software installations.
Prepare programming documentation in accordance with prescribed standards.
Make decisions within established guidelines regarding the application of computing devices or programs to meet set requirements or make decisions regarding solutions to defined problems.
Work autonomously in accordance with general instructions as to methods and procedures.
Install and repair various hardware, software, and computer peripherals.
Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
Escalate problems to the appropriate resource and follow up to ensure the problem has been resolved.
Provide users with routine information such as system updates, errors, and features.
Elicit additional information from clients and colleagues to diagnose issues.
Interact with others to facilitate and promote the effective use of information technology.
Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
Provide information and assistance to others regarding the use of hardware and software.
Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
Update and maintain a complete inventory of computer hardware, software, and peripherals.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Maintain records and prepare documentation related to activities, including resources such as web pages and databases.
Ensure users receive information on system updates, errors and features.
Remain current with frequent developments in the field of information technology

Supervision:

Provide direction to others on how to carry out work tasks.
Ensure adherence to quality standards and procedures for short-term staff.

Requirements:

Bachelor's degree in Computer Science or related field of study.
Requires 3 years of relevant experience.

How To Apply

To apply for this job, please submit your application online.

Apply About employer

More about this job

Responsibilities

Investigate and resolve routine to complex IT incidents, support users, and administer hardware, software, networks, applications, and websites. Develop and maintain programs and web solutions, contribute to system reliability and disaster recovery planning, and provide technical guidance while following established standards.

Requirements

A bachelor's degree in Computer Science or a related field is required. The role requires three years of relevant experience.

Skills

Programming
Scripting
Application Administration
Network Administration
Website Development
Technical Support
Troubleshooting
Disaster Recovery Planning
Performance Monitoring
Capacity Planning
Incident Diagnosis
Hardware and Software Installation
Debugging
Data Integrity
System Security
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Engineering IT
Microsoft Productivity Tools
Programming Languages
Scripting Languages
Network Administration
Application Administration
Website Development
Web Applications
Disaster Recovery
Performance Monitoring
Capacity Planning
Storage Area Networks
Incident Management
Network Connectivity
Hardware
Software
Computer Peripherals
System Installations
Scheduled Backups
Account Administration
Password Administration
Print Queue Management
Quality Assurance
Data Integrity
Security
Technical Support
Higher Education
Teaching Labs

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