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Added 3 mins ago
IF
Tax Analyst, Corporate Tax
Intact FC
Toronto, ON · Montreal, QC
- Full-time
We're looking for a Tax Analyst to join our dynamic and collaborative Tax team. This is an exciting opportunity for a detail-oriented professional who is eager to deepen their expertise in…
Added 17 mins ago
M
Senior Analytics Engineer - GTM
Motive
Vancouver, BC
- Full-time
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance…
Added 17 mins ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
The Flight Dynamics Analyst is a technical member of the Flight Dynamics group responsible for conducting and monitoring orbit maintenance operations of customer satellites and the Flight…
Added 32 mins ago
TC
Tech Ops Analyst II - Inventory & Asset Management
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $67,740 to $94,836 CAD / year
- Full-time
We’re looking for a Tech Ops Analyst II - Inventory & Asset Management to join our team and play a vital role in supporting technology deployments across new stores, remodels, strategic…
Added 1 hour ago
Customer Success Operations Analyst
Global Relay
Vancouver, BC
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 1 hour ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 1 hour ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
The Customer Success Operations Analyst plays a vital role in ensuring the seamless transition of data, applications, and systems across data archiving platforms. This position requires…
Added 2 hours ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
You'll work closely with teams across Operations, Marketing and Communications, Client Experience and Product, bringing the business acumen, curiosity and influence needed to move…
Added 2 hours ago
RV
Clinical Applications Analyst
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…analytical, and organized to fill the role of Clinical Applications Analyst. This role involves working closely with internal and external programs and departments to determine business…
Added 2 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support…
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
BB
Solutions Engineer
Best Buy Canada
Brampton, ON
- Full-time
…Solutions Engineer, which we call a Senior Lean Engineering Analyst, you will be at the forefront of proposing new automation and optimization ideas to support to Best Buy’s Canadian…
Added 2 hours ago
C
Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the…
Added 2 hours ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 3 hours ago
R
Senior Technology Acquisition Consultant
Raise
Calgary, AB
- Full-time
…domains, working with architecture, infrastructure, security, operations, and other stakeholders to translate business and technical needs into clear sourcing documents, evaluation…
Added 3 hours ago
T
IT Operations Analyst I
TD
London, ON
- Full-time
Added 3 hours ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
Added 3 hours ago
MT
Billing Compliance Analyst
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Billing Compliance Analyst to join our Client Accounts Operations team in our Toronto office. The successful candidate must have a minimum of 3 years of legal…
Added 3 hours ago
Sr Business Analyst - Disruption Management
WestJet Group
Calgary, AB
WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management.
Added 3 hours ago
T
HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
Added 3 hours ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
Work closely with business stakeholders at all levels to understand and execute business priorities while maintaining a high level of service to end users and operations.
Added 3 hours ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
Added 3 hours ago
5
Business Systems Analyst
5d223159-c6e6-4a58-8983-33b7d2ffb0d2
Saint John, NB
- Full-time
Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative…
Added 3 hours ago
C
Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
…and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the…

McMaster University

Information Technology Analyst

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Requires 3 years of relevant experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

About the Team:

The Engineering IT team supports the core academic mission of the Faculty by enabling high-quality teaching, learning, and research through reliable, secure, and innovative technology services. Working closely with Faculty leadership, academic faculty and staff, the team supports instructional technologies, teaching labs, learning spaces and other strategic IT projects that are integral to Faculty priorities, undergraduate and graduate programs, and standards for program accreditation. A strong emphasis is placed on responsive and effective technical support to ensure continuity of academic operations and a high-quality learning environment. The Engineering IT team operates with a student- and faculty-centred service mindset, providing timely and effective support while aligning technology services with the Faculty’s strategic, academic, and operational priorities. The Engineering IT team is part of a larger, campus-wide McMaster IT community that incorporates institutional IT standards as well as enterprise-wide systems, including Microsoft productivity tools, Campus Relationship Management (CRM), and other key tools that provide efficiency and technology enhancements to the Faculty.

Job Summary:

Responsible for investigating moderate and complex information technology problems by confirming the validity of the problem and seeking known solutions related to these more complex issues. Designs, implements, and maintains users' applications and acts as an administrator for a variety of networks, programs, and websites.

Purpose and Key Functions:

Write complex programs using various computing and scripting languages.
Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.
Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture, including storage area networks.
Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour.
Provide expertise and practical assistance in delivering services that comply with established standards.
Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
Carry out investigative work on a variety of requirements, information flow, and processes.
Elicit additional information from users to accurately diagnose problems.
Implement non-standard solutions and workarounds.
Evaluate hardware, software, and transmission service alternatives as business requirements change.
Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
Analyze, examine, and validate processes.
Interpret technical and procedure manuals for non-technical users.
Debug computer program code.
Develop and modify interfaces for existing applications and systems while maintaining the integrity of data and processes.
Design and build department and program websites.
Test functionality of websites in various browsers for quality assurance.

Provide technical advice on network and system applications.
Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
Program small modules of larger departmental applications according to detailed specifications.
Design basic record and report formats.
Develop web applications and pages.
Plan and coordinate system and software installations.
Prepare programming documentation in accordance with prescribed standards.
Make decisions within established guidelines regarding the application of computing devices or programs to meet set requirements or make decisions regarding solutions to defined problems.
Work autonomously in accordance with general instructions as to methods and procedures.
Install and repair various hardware, software, and computer peripherals.
Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
Escalate problems to the appropriate resource and follow up to ensure the problem has been resolved.
Provide users with routine information such as system updates, errors, and features.
Elicit additional information from clients and colleagues to diagnose issues.
Interact with others to facilitate and promote the effective use of information technology.
Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
Provide information and assistance to others regarding the use of hardware and software.
Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
Update and maintain a complete inventory of computer hardware, software, and peripherals.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Maintain records and prepare documentation related to activities, including resources such as web pages and databases.
Ensure users receive information on system updates, errors and features.
Remain current with frequent developments in the field of information technology

Supervision:

Provide direction to others on how to carry out work tasks.
Ensure adherence to quality standards and procedures for short-term staff.

Requirements:

Bachelor's degree in Computer Science or related field of study.
Requires 3 years of relevant experience.

How To Apply

To apply for this job, please submit your application online.

Apply About employer

More about this job

Responsibilities

Investigate and resolve routine to complex IT incidents, support users, and administer hardware, software, networks, applications, and websites. Develop and maintain programs and web solutions, contribute to system reliability and disaster recovery planning, and provide technical guidance while following established standards.

Requirements

A bachelor's degree in Computer Science or a related field is required. The role requires three years of relevant experience.

Skills

Programming
Scripting
Application Administration
Network Administration
Website Development
Technical Support
Troubleshooting
Disaster Recovery Planning
Performance Monitoring
Capacity Planning
Incident Diagnosis
Hardware and Software Installation
Debugging
Data Integrity
System Security
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Engineering IT
Microsoft Productivity Tools
Programming Languages
Scripting Languages
Network Administration
Application Administration
Website Development
Web Applications
Disaster Recovery
Performance Monitoring
Capacity Planning
Storage Area Networks
Incident Management
Network Connectivity
Hardware
Software
Computer Peripherals
System Installations
Scheduled Backups
Account Administration
Password Administration
Print Queue Management
Quality Assurance
Data Integrity
Security
Technical Support
Higher Education
Teaching Labs

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