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Added 11 mins ago
DC
Infant Mortality Initiatives Coordinator
Dayton Children's Hospital
Pavilion 1, BC
- Full-time
…infant health disparities. The Infant Mortality Initiatives Coordinator supports this community-wide commitment to improve material and infant health. This individual provides logistical…
Added 11 mins ago
IH
Community Integration Care Coordinator | Home Health
Interior Health Authority
Barriere, BC
- Part-time
Barriere Health Centre is hiring relief part-time Community Integration Care Coordinator (CICC) located in Barriere, BC. This positions support Home Health. The end date of this relief is…
Added 11 mins ago
IH
Patient Care Coordinator | Oncology
Interior Health Authority
Vernon, BC
- Full-time
Vernon Jubilee Hospital in Vernon, B.C. is seeking a motivated and organized relief full-time Patient Care Coordinator (PCC) to join the Oncology Clinic team. The end date of this relief is…
Added 11 mins ago
N&
Trust Accounting, Payroll and Benefits Coordinator
North & Company LLP Law Offices
Lethbridge, AB
- Full-time
We are seeking a detail-oriented and highly organized Trust Accounting, Payroll, and Benefits Coordinator to join our accounting team. This role will provide support to our Trust Desk…
Added 11 mins ago
LH
Coordinator
Lookout Housing and Health
New Westminster, BC
- Full-time
The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides…
Added 40 mins ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
…the Manager of Partnerships, and the Strategic Initiatives Coordinator, the position supports the effective implementation and stewardship of Kula initiatives, programs, fellowships,…
Added 40 mins ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
POSITION TITLE: ELCC Program Coordinator – Community Enrichment Grant
Added 40 mins ago
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Project Engineer
Kiewit
Calgary, AB
- Full-time
Act as managing project engineer/coordinator on multiple projects, providing supervision and on-the-job training for lower level engineers.
Added 40 mins ago
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Assistant Project Manager – ICI Construction
TalentSphere Staffing Solutions
Peterborough, ON
- Full-time
This is a hands-on, site-focused opportunity suited to an Assistant Project Manager or experienced Project Coordinator with strong technical knowledge, excellent problem-solving abilities…
Added 40 mins ago
EA
Building Maintenance Coordinator
Execaire Aviation
Dorval, QC
- Full-time
The Building Maintenance Coordinator is responsible for ensuring the safe, reliable, and continuous operation of all building systems and critical paint shop infrastructure supporting…
Added 40 mins ago
KC
Maintenance
Kinark Child and Family Services
Minden, ON
- $19 CAD / hour
- Full-time
Reporting to the Maintenance Coordinator, the Janitor is responsible to perform maintenance and housekeeping tasks. Operate machinery (large and small), Support construction and repairs of…
Added 40 mins ago
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HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
Join our HR Operations team as a Human Resources Coordinator, supporting an exceptional employee experience across Canada and the US. Reporting to the Manager, HR Operations Excellence,…
Added 40 mins ago
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Project Engineer
Kiewit
AB · Edmonton, AB
- Full-time
Act as managing project engineer/coordinator on multiple projects, providing supervision and on-the-job training for lower level engineers.
Added 41 mins ago
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Purchasing Coordinator
EllisDon
Calgary, AB
- Full-time
Added 41 mins ago
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Estimating Coordinator
EllisDon
Calgary, AB
- Full-time
Added 1 hour ago
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Project Coordinator - Water/Wastewater
Graham
Mapleton, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Water/Wastewater Division. Reporting to the Senior Operations Manager, this role is integral to coordinating,…
Added 1 hour ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
Ensure the most productive use of time by regularly communicating with their service coordinator when a job is completed.
Added 1 hour ago
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Project Coordinator - Water/Wastewater
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Mechanical and Electrical scopes within our Water/Wastewater Division. Reporting to the Senior Project Manager and…
Added 1 hour ago
Coordinator, Content Marketing
Tourism Whistler
Whistler, BC
The Coordinator, Content Marketing creates engaging social content and helps keep Tourism Whistler’s digital channels accurate, current and connected. Working closely with our social, web…
Added 1 hour ago
FH
Cardiac Sonographer - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
Reporting to the Supervisor, Cardiac Sonography and Site Coordinator, Medical Imaging, the Cardiac Sonographer practices in accordance with the standards of professional practice as well as…
Added 1 hour ago
MO
Director of Community Development
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Annapolis Royal, NS
- Full-time
Support the Tourism and Marketing Coordinator with initiatives across Annapolis County
Added 1 hour ago
BC
Stewarding Assistant Manager
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Added 1 hour ago
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Surface Training & Lockout Coordinator
Nutrien
Saskatoon, SK
- Full-time
Provide back-up coverage for Operations Coordinator Role, when necessary
Added 1 hour ago
MC
Partnership & Business Developer
Mi'kmaq Confederacy of Prince Edward Island
Scotchfort, PE
- Full-time
Reporting to the Senior Program Coordinator of Employment Services, the responsibilities of the position include, but are not limited to the following:
Added 1 hour ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting

McMaster University

Residence Custodial Coordinator

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Reporting to the Manager, Building Operations, the Custodial Coordinator is responsible for the day-to-day leadership and coordination of custodial operations within the Residence Custodial Services unit. This role acts as a subject matter expert with people leadership to deliver operational excellence through collaboration, influence, and continuous improvement. Working as part of a team of Coordinators in a 7-day, split-shift environment, the Custodial Coordinator oversees staff in a unionized setting, ensures service standards are met, and contributes to the effective operation of residence and conference facilities, including large-scale seasonal transitions and conference readiness.

Key Responsibilities & Accountabilities:

1. Operational Leadership & Service Delivery

Coordinate and oversee daily custodial operations to ensure high-quality cleaning, safety, and customer service standards are consistently met.
Plan, prioritize, and adjust work schedules in response to operational requirements and seasonal fluctuations.
Monitor service delivery through inspections, audits, and performance measures; take appropriate action to address gaps.
Coordinate facility-related responses, including participation in emergency response activities as required.
Manage inventory and ensure effective use of custodial supplies, equipment, and resources.

2. People Leadership & Team Development

Provide day-to-day supervision, guidance, and support to custodial staff within a unionized environment.
Lead and coordinate the work of a Coordinator Assistant, ensuring alignment of priorities and effective workflow.
Train, coach, and develop employees in cleaning practices, safety standards, and customer service expectations.
Promote a respectful, inclusive, and team-oriented work environment that supports engagement and accountability.
Address performance, attendance, and conduct matters in accordance with collective agreements and University policies.

3. Seasonal Operations & Conference Readiness

In partnership with the Custodial Management team, oversee the coordination and execution of end-of-term residence turnover, ensuring all spaces are prepared within tight timelines.
Coordinate transition activities from academic operations to conference season, including planning, scheduling, and quality assurance.
Oversee conference-style cleaning operations during the summer period, ensuring spaces meet hospitality-level expectations.
Supervise and support summer student staff, including onboarding, task assignment, and quality monitoring.
Develop and maintain effective working relationships with internal and external stakeholders.
Act as a key point of contact for service-related questions, concerns, and issue resolution.
Engage with clients to understand needs and align service delivery with expectations.

5. Continuous Improvement & Planning

Identify and implement improvements to workflows, scheduling, and service delivery processes.
Support the development and monitoring of Key Performance Indicators (KPIs) and service standards.
Recommend operational enhancements to improve efficiency, quality, and customer satisfaction.
Maintain current knowledge of best practices in custodial services, particularly in residence and hospitality environments.
Contribute to planning activities by reviewing processes and recommending enhancements to improve service outcomes.

6. Collaboration & Organizational Effectiveness

Collaborate with Residence Facilities Management and campus partners on operational, process, and policy improvements.
Contribute as an active member of the custodial leadership team, fostering a team-first, collaborative approach.
Participate in broader operational initiatives aligned with HCS and University priorities.

Qualifications & Competencies:

Post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.
Specialization in facilities management, building operations, construction, or planning is an asset
Relevant facilities management certifications are considered an asset.
Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Experience working in large, complex operational environments; exposure to multi-site or high-volume facilities is an asset.
Experience in post-secondary, housing, hospitality, or conference services environments is an asset.
Proven ability to lead, coach, and develop teams, including scheduling, performance management, and conflict resolution (experience in a unionized environment is an asset).
Demonstrated ability to manage multiple priorities and deliver under tight timelines, particularly in high-demand or seasonal operations.
Experience with budget coordination, resource planning, and inventory management, with a focus on efficiency and accountability.
Strong knowledge of custodial operations, equipment, and health & safety standards, including applicable legislation and best practices.
Effective problem-solving and decision-making skills, with the ability to analyze information and apply sound judgment.
Strong communication and interpersonal skills, with the ability to build relationships, collaborate, and positively influence others.
Highly organized and adaptable, with the ability to prioritize in a fast-paced, service-focused environment.
Proficiency with Microsoft Office and standard workplace systems.
Demonstrates a commitment to service excellence, inclusion, safety, and continuous improvement, while modelling the values of Housing & Conference Services.

How To Apply

To apply for this job, please submit your application online.

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More about this job

Responsibilities

Coordinate daily custodial operations, staff schedules, supplies, inspections, and service quality across residence and conference facilities. Lead and develop custodial teams, oversee seasonal residence turnovers and conference readiness, resolve service issues, and contribute to operational improvements.

Requirements

Requires a post-secondary diploma or degree in a related field, or equivalent education and experience, and at least six years of progressive custodial or facilities operations experience with team leadership or supervisory responsibility. Candidates should bring strong knowledge of custodial practices and safety, staff and resource management, problem-solving, communication, and the ability to deliver service in a fast-paced environment; facilities-related specialization and certifications are assets.

Skills

Custodial Operations
Team Leadership
Staff Scheduling
Coaching And Employee Development
Performance Management
Unionized Workforce Management
Health And Safety
Inventory Management
Resource Planning
Quality Assurance
Customer Service
Conference Readiness
Seasonal Operations
Continuous Improvement
Stakeholder Collaboration
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Custodial Services
Facilities Management
Building Operations
Residence Facilities
Conference Services
Custodial Operations
Unionized Environment
Staff Supervision
Work Scheduling
Performance Management
Employee Training
Coaching
Health And Safety Standards
Inventory Management
Resource Planning
Budget Coordination
Quality Assurance
Service Standards
Key Performance Indicators
Seasonal Operations
Residence Turnover
Conference Readiness
Customer Service
Continuous Improvement
Microsoft Office

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