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Added 13 mins ago
K
Project Engineer
Kiewit
Calgary, AB
- Full-time
Examine/inspect field conditions and identify problems, inaccuracies, and cost saving measures that arise or that may be encountered. Take corrective actions as needed.
Added 13 mins ago
K
Project Engineer
Kiewit
AB · Edmonton, AB
- Full-time
Examine/inspect field conditions and identify problems, inaccuracies, and cost saving measures that arise or that may be encountered. Take corrective actions as needed.
Added 43 mins ago
G
Project Coordinator - Water/Wastewater
Graham
Mapleton, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Water/Wastewater Division. Reporting to the Senior Operations Manager, this role is integral to coordinating,…
Added 43 mins ago
Coordinator, Content Marketing
Tourism Whistler
Whistler, BC
…member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central…
Added 1 hour ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
Conventional Heavy Oil (CHO) is seeking an Operational Integrity Field Operator to join our team. This role offers a unique opportunity to work across a diverse range of field operations,…
Added 1 hour ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 1 hour ago
P
Project Coordinator - Insulation
PERMA-PIPE
Camrose, AB
- Full-time
Perma-Pipe in Camrose, Alberta Canada is hiring a Project Coordinator - Insulation
Added 1 hour ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 1 hour ago
SC
Health and Safety Coordinator – Alto Project
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Health and Safety Manager, the coordinator oversees the implementation and monitoring of SYSTRA’s HSE requirements and ALTO project field investigations. Based along the…
Added 1 hour ago
R
Operations Administrator
Ramudden
Stouffville, ON
- Contract
Reporting to the Fleet Coordinator, the Operations Administrator provides day-to-day administrative support to depot and field operations. This role coordinates timesheet processing,…
Added 2 hours ago
AI
Sales Coordinator (Bilingual)
Apotex Inc.
Montreal, QC
- $63,482 to $105,804 CAD / year
- Full-time
The Sales Coordinator supports sales activities and day-to-day operations across the Canadian Sales organization. Working closely with Sales, Marketing, Finance, Medical, Regulatory and…
Added 2 hours ago
A
Sales Coordinator
Apotex
Montreal, QC
- $63,482 to $105,804 CAD / year
The Sales Coordinator supports sales activities and day-to-day operations across the Canadian Sales organization. Working closely with Sales, Marketing, Finance, Medical, Regulatory and…
Added 2 hours ago
PN
Manager, Health, Safety & Environment
Pacific Northern Gas Ltd.
Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Reporting to the Vice President, Operations and Engineering, the Health, Safety & Environment Manager will lead a specialized team that provides practical work site guidance to managers and…
Added 2 hours ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
Reporting to the Regional Field Service Manager, the Service Coordinator is responsible for providing technical support via phone or email to internal OpCo functions (engineers,…
Added 2 hours ago
PP
Project Coordinator - Insulation
PERMA PIPE INC
Camrose, AB
- $26 to $32 CAD / hour
- Full-time
…Shift, Perma-Pipe in Camrose, Alberta Canada is hiring a Project Coordinator -…
Added 2 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interdisciplinary team, the coordinator supports the day-to-day operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison…
Added 2 hours ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
A minimum a bachelor’s degree in business, computer science, social sciences or related field from a recognized post-secondary educational institution, plus five years of current relevant…
Added 2 hours ago
A
Transportation Coordinator
Altis
Mississauga, ON
- $25 to $28.85 CAD / hour
- Contract
…on keeping things moving? We're looking for a Transportation Coordinator to join a collaborative team within a leading Canadian retail organization, helping ensure products reach their…
Added 2 hours ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
Third Space is seeking a highly organized and motivated Project Coordinator to support the successful delivery of wood-frame multifamily and purpose-built rental projects.
Added 2 hours ago
Project Engineer
Kiewit
Calgary, AB · Edmonton, AB
Examine/inspect field conditions and identify problems, inaccuracies, and cost saving measures that arise or that may be encountered. Take corrective actions as needed.
Added 2 hours ago
SR
Abandonment Coordinator
Strathcona Resources Ltd.
Calgary, AB
- Full-time
We are actively seeking a Contract Abandonment Coordinator to join our Closure Team in Calgary. Reporting to the Team Lead, Closure, the Abandonment Coordinator will support the planning…
Added 2 hours ago
M
Coordinator, Resource Management
MNP
London, ON
- Full-time
The Coordinator, Resource Management supports the effective deployment, scheduling, and utilization of professional staff across the Southwestern Ontario region. Working closely with…
Added 3 hours ago
TS
Project Coordinator
Third Space Properties Inc.
Vancouver, BC · Greater Vancouver, BC
- Full-time
Third Space is seeking a highly organized and motivated Project Coordinator to support the successful delivery of wood-frame multifamily and purpose-built rental projects.
Added 3 hours ago
AE
Supply Chain & Documentation Coordinator
Archer Eastway
Markham, ON
- Full-time
Job Title: Supply Chain & Documentation Coordinator
Added 3 hours ago
HP
Service Coordinator
Hart Pump Service (1983) Limited
Toronto, ON · Scarborough, ON
- Full-time
The Service Coordinator – Technical Services plays an important role in ensuring the smooth and efficient delivery of daily service operations. This position serves as the primary…

McMaster University

Residence Custodial Coordinator

Hamilton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Reporting to the Manager, Building Operations, the Custodial Coordinator is responsible for the day-to-day leadership and coordination of custodial operations within the Residence Custodial Services unit. This role acts as a subject matter expert with people leadership to deliver operational excellence through collaboration, influence, and continuous improvement. Working as part of a team of Coordinators in a 7-day, split-shift environment, the Custodial Coordinator oversees staff in a unionized setting, ensures service standards are met, and contributes to the effective operation of residence and conference facilities, including large-scale seasonal transitions and conference readiness.

Key Responsibilities & Accountabilities:

1. Operational Leadership & Service Delivery

Coordinate and oversee daily custodial operations to ensure high-quality cleaning, safety, and customer service standards are consistently met.
Plan, prioritize, and adjust work schedules in response to operational requirements and seasonal fluctuations.
Monitor service delivery through inspections, audits, and performance measures; take appropriate action to address gaps.
Coordinate facility-related responses, including participation in emergency response activities as required.
Manage inventory and ensure effective use of custodial supplies, equipment, and resources.

2. People Leadership & Team Development

Provide day-to-day supervision, guidance, and support to custodial staff within a unionized environment.
Lead and coordinate the work of a Coordinator Assistant, ensuring alignment of priorities and effective workflow.
Train, coach, and develop employees in cleaning practices, safety standards, and customer service expectations.
Promote a respectful, inclusive, and team-oriented work environment that supports engagement and accountability.
Address performance, attendance, and conduct matters in accordance with collective agreements and University policies.

3. Seasonal Operations & Conference Readiness

In partnership with the Custodial Management team, oversee the coordination and execution of end-of-term residence turnover, ensuring all spaces are prepared within tight timelines.
Coordinate transition activities from academic operations to conference season, including planning, scheduling, and quality assurance.
Oversee conference-style cleaning operations during the summer period, ensuring spaces meet hospitality-level expectations.
Supervise and support summer student staff, including onboarding, task assignment, and quality monitoring.
Develop and maintain effective working relationships with internal and external stakeholders.
Act as a key point of contact for service-related questions, concerns, and issue resolution.
Engage with clients to understand needs and align service delivery with expectations.

5. Continuous Improvement & Planning

Identify and implement improvements to workflows, scheduling, and service delivery processes.
Support the development and monitoring of Key Performance Indicators (KPIs) and service standards.
Recommend operational enhancements to improve efficiency, quality, and customer satisfaction.
Maintain current knowledge of best practices in custodial services, particularly in residence and hospitality environments.
Contribute to planning activities by reviewing processes and recommending enhancements to improve service outcomes.

6. Collaboration & Organizational Effectiveness

Collaborate with Residence Facilities Management and campus partners on operational, process, and policy improvements.
Contribute as an active member of the custodial leadership team, fostering a team-first, collaborative approach.
Participate in broader operational initiatives aligned with HCS and University priorities.

Qualifications & Competencies:

Post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.
Specialization in facilities management, building operations, construction, or planning is an asset
Relevant facilities management certifications are considered an asset.
Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Experience working in large, complex operational environments; exposure to multi-site or high-volume facilities is an asset.
Experience in post-secondary, housing, hospitality, or conference services environments is an asset.
Proven ability to lead, coach, and develop teams, including scheduling, performance management, and conflict resolution (experience in a unionized environment is an asset).
Demonstrated ability to manage multiple priorities and deliver under tight timelines, particularly in high-demand or seasonal operations.
Experience with budget coordination, resource planning, and inventory management, with a focus on efficiency and accountability.
Strong knowledge of custodial operations, equipment, and health & safety standards, including applicable legislation and best practices.
Effective problem-solving and decision-making skills, with the ability to analyze information and apply sound judgment.
Strong communication and interpersonal skills, with the ability to build relationships, collaborate, and positively influence others.
Highly organized and adaptable, with the ability to prioritize in a fast-paced, service-focused environment.
Proficiency with Microsoft Office and standard workplace systems.
Demonstrates a commitment to service excellence, inclusion, safety, and continuous improvement, while modelling the values of Housing & Conference Services.

How To Apply

To apply for this job, please submit your application online.

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More about this job

Responsibilities

Coordinate daily custodial operations, staff schedules, supplies, inspections, and service quality across residence and conference facilities. Lead and develop custodial teams, oversee seasonal residence turnovers and conference readiness, resolve service issues, and contribute to operational improvements.

Requirements

Requires a post-secondary diploma or degree in a related field, or equivalent education and experience, and at least six years of progressive custodial or facilities operations experience with team leadership or supervisory responsibility. Candidates should bring strong knowledge of custodial practices and safety, staff and resource management, problem-solving, communication, and the ability to deliver service in a fast-paced environment; facilities-related specialization and certifications are assets.

Skills

Custodial Operations
Team Leadership
Staff Scheduling
Coaching And Employee Development
Performance Management
Unionized Workforce Management
Health And Safety
Inventory Management
Resource Planning
Quality Assurance
Customer Service
Conference Readiness
Seasonal Operations
Continuous Improvement
Stakeholder Collaboration
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Custodial Services
Facilities Management
Building Operations
Residence Facilities
Conference Services
Custodial Operations
Unionized Environment
Staff Supervision
Work Scheduling
Performance Management
Employee Training
Coaching
Health And Safety Standards
Inventory Management
Resource Planning
Budget Coordination
Quality Assurance
Service Standards
Key Performance Indicators
Seasonal Operations
Residence Turnover
Conference Readiness
Customer Service
Continuous Improvement
Microsoft Office

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