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Added 2 mins ago
TS
Assistant Manager, Community Residential Facility
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement…
Added 17 mins ago
Client Service Coordinator
Bayshore
Sudbury, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 17 mins ago
F
Service Coordinator- Full Time - Temporary
Finning
Surrey, BC
- Full-time
As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination…
Added 17 mins ago
IG
Supply Chain and Customer Service Coordinator
itec group Inc.
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
We’re excited to share an opportunity for an existing vacancy as a Supply Chain & Customer Service Coordinator in the London, Ontario area.
Added 17 mins ago
CO
Education Program Coordinator – Private Programs
City of Markham
Markham, ON
- Full-time
Reporting to the Program Coordinator, this position is responsible for supervising and implementing school/education-based programs in accordance with curriculum requirements, including the…
Added 17 mins ago
OR
Bookkeeping, Administration & Social Media Coordinator
Ohata Resource Canada Inc.
Richmond, BC
- $22 to $28 CAD / hour
- Full-time
We are looking for an organized and dependable Bookkeeping, Administration & Social Media Coordinator to support our daily financial records, office administration, inventory documentation,…
Added 17 mins ago
IG
Exec Assistant and Site Coordinator
Insight Global
Montreal, QC
- $30 to $35 CAD / hour
- Contract
Insight Global is seeking a Bilingual Executive Assistant & Site Coordinator. The successful individual will provide high-level executive support while serving as a key point of…
Added 17 mins ago
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Deli Assistant Department Manager - Full Time
Longo's
Markham, ON
- Full-time
Oversee daily operations, including ordering, inventory management, production planning, scheduling, and department set-up, while ensuring products are prepared to company standards and…
Added 17 mins ago
M
Project Coordinator / Administrator - Aeroderivative Gas Turbine Controls R&D
MANNARINO
Montreal, QC
- Full-time
We are looking for a Project Coordinator / Administrator to help engineering teams stay organized and on track while working on gas turbine control system projects.
Added 32 mins ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
Reporting to the Regional Field Service Manager, the Service Coordinator is responsible for providing technical support via phone or email to internal OpCo functions (engineers,…
Added 47 mins ago
PP
Project Coordinator - Insulation
PERMA PIPE INC
Camrose, AB
- $26 to $32 CAD / hour
- Full-time
…Shift, Perma-Pipe in Camrose, Alberta Canada is hiring a Project Coordinator -…
Added 47 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Brockville, ON
- Full-time
Assist the Christmas Kettle Coordinator with scheduling kettle staff and/or volunteers and responds to emergency absences, etc.
Added 47 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Smiths Falls, ON
- Part-time
Assist the Christmas Kettle Coordinator with scheduling kettle staff and/or volunteers and responds to emergency absences, etc.
Added 48 mins ago
WA
Bilingual Client Care Coordinator
WSA Americas
Ottawa, ON
- Full-time
We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client…
Added 48 mins ago
AC
Hearings Coordinator
Alberta College of Pharmacy
Edmonton, AB
- Full-time
Reporting to the Deputy Registrar, the Hearings Coordinator will fulfill the responsibilities of the Hearings Director as established in Part 4 of the Health Professions Act. The Hearings…
Added 48 mins ago
TS
Christmas Central Supervisor
The Salvation Army in Canada
Chilliwack, BC
- Part-time
Flexibility in scheduling is required, as the hours may increase as per operational requirements.
Added 48 mins ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
…numbers, develop and manage customized course planning and class scheduling for international students, oversee manual registration of international students, as well as identify and…
Added 48 mins ago
TS
Assistant Manager, Community Residential Facility
The Salvation Army in Canada
Victoria, BC
- Full-time
In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement…
Added 1 hour ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
…consultants, subcontractors, and project stakeholders, the Project Coordinator will be responsible for project documentation, contract administration, procurement coordination, scheduling…
Added 1 hour ago
Project Engineer
Kiewit
Calgary, AB · Edmonton, AB
…interface, subcontract and materials management, purchasing, scheduling). The role will provide project administration or support to a Senior Project Engineer on larger projects and manage…
Added 1 hour ago
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Coordinator, Resource Management
MNP
London, ON
- Full-time
The Coordinator, Resource Management supports the effective deployment, scheduling, and utilization of professional staff across the Southwestern Ontario region. Working closely with…
Added 1 hour ago
DA
Evening Front Desk Coordinator (Part-Time) – Destination Auto Group
Destination Auto Group
Burnaby, BC
- $23.5 CAD / hour
- Part-time
…Destination Auto Group is looking for a Part-Time Front Desk Coordinator (Evening Shifts) who is looking to take the next step within their career! This is an excellent opportunity for a…
Added 1 hour ago
PT
Service Coordinator
Paladin Technologies
Vancouver, BC
- Full-time
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and…
Added 1 hour ago
TS
Project Coordinator
Third Space Properties Inc.
Vancouver, BC · Greater Vancouver, BC
- Full-time
…consultants, subcontractors, and project stakeholders, the Project Coordinator will be responsible for project documentation, contract administration, procurement coordination, scheduling…
Added 1 hour ago
HP
Service Coordinator
Hart Pump Service (1983) Limited
Toronto, ON · Scarborough, ON
- Full-time
As our company continues to grow, we are seeking a highly organized, customer-focused and proactive Service Coordinator – Technical Services to join our team.

McMaster University

Residence Custodial Coordinator

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Reporting to the Manager, Building Operations, the Custodial Coordinator is responsible for the day-to-day leadership and coordination of custodial operations within the Residence Custodial Services unit. This role acts as a subject matter expert with people leadership to deliver operational excellence through collaboration, influence, and continuous improvement. Working as part of a team of Coordinators in a 7-day, split-shift environment, the Custodial Coordinator oversees staff in a unionized setting, ensures service standards are met, and contributes to the effective operation of residence and conference facilities, including large-scale seasonal transitions and conference readiness.

Key Responsibilities & Accountabilities:

1. Operational Leadership & Service Delivery

Coordinate and oversee daily custodial operations to ensure high-quality cleaning, safety, and customer service standards are consistently met.
Plan, prioritize, and adjust work schedules in response to operational requirements and seasonal fluctuations.
Monitor service delivery through inspections, audits, and performance measures; take appropriate action to address gaps.
Coordinate facility-related responses, including participation in emergency response activities as required.
Manage inventory and ensure effective use of custodial supplies, equipment, and resources.

2. People Leadership & Team Development

Provide day-to-day supervision, guidance, and support to custodial staff within a unionized environment.
Lead and coordinate the work of a Coordinator Assistant, ensuring alignment of priorities and effective workflow.
Train, coach, and develop employees in cleaning practices, safety standards, and customer service expectations.
Promote a respectful, inclusive, and team-oriented work environment that supports engagement and accountability.
Address performance, attendance, and conduct matters in accordance with collective agreements and University policies.

3. Seasonal Operations & Conference Readiness

In partnership with the Custodial Management team, oversee the coordination and execution of end-of-term residence turnover, ensuring all spaces are prepared within tight timelines.
Coordinate transition activities from academic operations to conference season, including planning, scheduling, and quality assurance.
Oversee conference-style cleaning operations during the summer period, ensuring spaces meet hospitality-level expectations.
Supervise and support summer student staff, including onboarding, task assignment, and quality monitoring.
Develop and maintain effective working relationships with internal and external stakeholders.
Act as a key point of contact for service-related questions, concerns, and issue resolution.
Engage with clients to understand needs and align service delivery with expectations.

5. Continuous Improvement & Planning

Identify and implement improvements to workflows, scheduling, and service delivery processes.
Support the development and monitoring of Key Performance Indicators (KPIs) and service standards.
Recommend operational enhancements to improve efficiency, quality, and customer satisfaction.
Maintain current knowledge of best practices in custodial services, particularly in residence and hospitality environments.
Contribute to planning activities by reviewing processes and recommending enhancements to improve service outcomes.

6. Collaboration & Organizational Effectiveness

Collaborate with Residence Facilities Management and campus partners on operational, process, and policy improvements.
Contribute as an active member of the custodial leadership team, fostering a team-first, collaborative approach.
Participate in broader operational initiatives aligned with HCS and University priorities.

Qualifications & Competencies:

Post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.
Specialization in facilities management, building operations, construction, or planning is an asset
Relevant facilities management certifications are considered an asset.
Minimum 6 years of progressive experience in custodial or facilities operations, including team leadership or supervisory responsibility.
Experience working in large, complex operational environments; exposure to multi-site or high-volume facilities is an asset.
Experience in post-secondary, housing, hospitality, or conference services environments is an asset.
Proven ability to lead, coach, and develop teams, including scheduling, performance management, and conflict resolution (experience in a unionized environment is an asset).
Demonstrated ability to manage multiple priorities and deliver under tight timelines, particularly in high-demand or seasonal operations.
Experience with budget coordination, resource planning, and inventory management, with a focus on efficiency and accountability.
Strong knowledge of custodial operations, equipment, and health & safety standards, including applicable legislation and best practices.
Effective problem-solving and decision-making skills, with the ability to analyze information and apply sound judgment.
Strong communication and interpersonal skills, with the ability to build relationships, collaborate, and positively influence others.
Highly organized and adaptable, with the ability to prioritize in a fast-paced, service-focused environment.
Proficiency with Microsoft Office and standard workplace systems.
Demonstrates a commitment to service excellence, inclusion, safety, and continuous improvement, while modelling the values of Housing & Conference Services.

How To Apply

To apply for this job, please submit your application online.

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More about this job

Responsibilities

Coordinate daily custodial operations, staff schedules, supplies, inspections, and service quality across residence and conference facilities. Lead and develop custodial teams, oversee seasonal residence turnovers and conference readiness, resolve service issues, and contribute to operational improvements.

Requirements

Requires a post-secondary diploma or degree in a related field, or equivalent education and experience, and at least six years of progressive custodial or facilities operations experience with team leadership or supervisory responsibility. Candidates should bring strong knowledge of custodial practices and safety, staff and resource management, problem-solving, communication, and the ability to deliver service in a fast-paced environment; facilities-related specialization and certifications are assets.

Skills

Custodial Operations
Team Leadership
Staff Scheduling
Coaching And Employee Development
Performance Management
Unionized Workforce Management
Health And Safety
Inventory Management
Resource Planning
Quality Assurance
Customer Service
Conference Readiness
Seasonal Operations
Continuous Improvement
Stakeholder Collaboration
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Custodial Services
Facilities Management
Building Operations
Residence Facilities
Conference Services
Custodial Operations
Unionized Environment
Staff Supervision
Work Scheduling
Performance Management
Employee Training
Coaching
Health And Safety Standards
Inventory Management
Resource Planning
Budget Coordination
Quality Assurance
Service Standards
Key Performance Indicators
Seasonal Operations
Residence Turnover
Conference Readiness
Customer Service
Continuous Improvement
Microsoft Office

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