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Added 1 hour ago
CO
Human Resources Coordinator
County of Middlesex
London, ON
- Full-time
…assistance as required. Directs any requests or inquiries to the Director of Human Resources and/or the Manager of Human…
Added 8 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 12 hours ago
BS
Bilingual Director, Communications and Marketing
Bilingual Source
Stoney Creek, NB
- $128,000 to $165,000 CAD / year
- Full-time
You will work closely with senior leadership, advise on sensitive communications matters, oversee departmental resources and provide clear direction to professionals responsible for…
Added 17 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 1 day ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 1 day ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 1 day ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 1 day ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Previous experience as Director of Rooms, Executive Assistant Manager Rooms, Hotel Manager, or equivalent senior operational leadership role.
Added 1 day ago
CS
Culinary Manager
Cogir Senior Living
Burlington, ON · Kitchener, ON · Milton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Briarfield Gardens
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 2 days ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Human Resources Manager is responsible for managing the day-to-day human resources operations of the Department of Family Practice and ensuring effective, consistent, and compliant HR…
Added 2 days ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Human Resources Manager is responsible for managing the day-to-day human resources operations of the Department of Family Practice and ensuring effective, consistent, and compliant HR…
Added 2 days ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
Reporting to the Director, Business Development & Integration Services, the Senior Oracle HCM Consultant provides strong technical expertise delivering integrations, data solutions and…
Added 2 days ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 2 days ago
Senior Manager, Maintenance and Technical Services
Sofina Foods Inc
Brampton, ON
Under the direction of the Director of Operations, the Senior Manager, Maintenance and Technical Services is responsible to manage the effective and proactive delivery of Maintenance and…
Added 2 days ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 2 days ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team
Added 2 days ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 2 days ago
Manager, Labour Relations (National)
Canada Post - Postes Canada
Ottawa, ON
…labour relations activities and programs in a highly mechanized, unionized and politically sensitive…
Added 2 days ago
A
Director of Finance
Altis
Toronto, ON
- $130,000 to $155,000 CAD / year
- Full-time
…organization in the long-term care and non-profit sector, is seeking a Director of Finance to join its Senior Leadership Team. This is an opportunity to shape financial strategy while…
Added 3 days ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 3 days ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 3 days ago
MS
Human Resources Businesses Partner (Western Ontario)
ML6 Search + Talent Advisory
Hamilton, ON
- Full-time
Our client, a large multi-site infrastructure and construction organization, is seeking a Human Resources Business Partner to support its Western Ontario operations. Reporting to the…
Added 3 days ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc.
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.
Added 3 days ago
CR
Bilingual Culinary Manager (French and English)
COGIR Real Estate
Orleans, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 3 days ago
RM
Director and Chief Human Resources Officer (CHRO)
Regional Municipality of Peel
Canada
- Other
Reporting to the Chief Administrative Officer, the Director and Chief Human Resources Officer (CHRO) will be Peel Region’s senior-most people executive, serving as a strategic counsellor to…

McMaster University

Senior Manager, Academic Accomodations (SAS) JO 79252

Hamilton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Experience: Experience - Minimum 7 years of progressive leadership experience in higher education, accessibility services, or student services.
Posting language: English
Posted: Oct 22, 2026

Original job description

Job Description

Student Affairs reports to the Associate Vice-President, Students and operates as a strategic partner to academic units, providing co-curricular and support infrastructure that complements the academic mission and advances the whole-student experience. Student Accessibility Services (SAS) ensures the University meets its legal obligations to students with disabilities under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with

Disabilities Act (AODA). SAS supports approximately 5,800 students annually - roughly 15% of total university enrolment - through academic accommodation planning, assistive technology, learning strategy support, and accommodated testing services. The unit is undergoing a transformation toward an accessible-education-by-design model, embedding inclusive practice across the institution rather than delivering accommodations solely through an individualized service model. We have an exciting new opportunity for a Senior Manager, Academic Accommodations (SAS) to join our team.

The Senior Manager, Academic Accommodations holds primary operational accountability for the delivery of accessible services that meet the University’s obligations under the Ontario Human Rights Code and AODA. Reporting to the Director, SAS, the Senior Manager leads a service-delivery team of professionals - spanning academic accommodation, assistive technology, and learning strategy - and is responsible for exercising significant judgment in complex, contested, and precedent-setting accommodation decisions. The role oversees the design, implementation, and continuous improvement of accommodation frameworks, service standards, and operational processes that govern how accessibility services are delivered across a high-volume environment. The Senior Manager collaborates with the Operations Manager on accommodated testing and examination services (approximately 35,000 tests/exams per year) to ensure seamless, compliant, student-centred delivery.

Strategic & Operational Leadership

Provide strategic leadership for the timely, consistent, and student-centred delivery of

accommodation services to approximately 5,800 students annually.

Lead long-term operational planning, service-demand forecasting, staffing models, and service optimization initiatives across SAS.

Contribute to SAS strategic planning and institutional initiatives, translating legislative and policy direction into sustainable operational practice.

Compliance & Legal Accountability

Hold operational accountability for SAS’s compliance with the Ontario Human Rights Code (procedural and substantive duty to accommodate) and AODA service-delivery standards.

Assess and approve accommodation determinations in complex, contested, and precedent-setting cases where legislation, institutional policy, competing obligations, and finite resources intersect - exercising independent judgment without clear precedent.

Identify systemic accommodation risks and emerging legal exposure, resolving them at the

operational level and escalating institutional or policy-level matters to the Director with analysis and recommended action.

Ensure accommodation decisions, documentation, and rationale withstand human-rights, legal, and audit scrutiny.

Systems, Frameworks & Continuous Improvement

Develop recommendations and lead the implementation and ongoing improvement of

accommodation frameworks, service standards, procedures, and reporting structures that govern unit-wide practice.

Analyze operational data, service trends, utilization patterns, and workload indicators to inform decision-making, resource planning, and evidence-based improvement.

Proactively identify service gaps and process-improvement opportunities, designing scalable, solutions-focused responses that balance efficiency, accessibility, and service quality.

Oversee the development of operational procedures, documentation, and reporting frameworks.

Support the integration of technology and systems solutions that improve operational effectiveness and student experience.

Ensure operational practices align with university priorities, accessibility legislation, institutional policies, and student success goals.

Collaboration & Communication

Build collaborative relationships with faculty, students, academic departments, and campus partners, providing expert consultation on accommodation and accessibility processes.

Collaborate with the Operations Manager to ensure accommodated testing and examination services (~35,000 tests/exams annually) align with accommodation requirements and service standards.

Represent SAS on institutional committees, operational working groups, and cross-functional initiatives as required.

Support effective communication and coordination across departments to ensure seamless service delivery.

People Leadership & HR Management

Lead, develop, and manage a team of diverse team of professional unionized staff

Partner with Human Resources and Employee & Labour Relations on labour-relations matters, grievances, and workforce planning.

Apply strong managerial acumen to performance management, hiring, onboarding, progressive discipline, and conflict resolution.

Build a collaborative, inclusive, and high-performing team culture, and lead change-management efforts through service-delivery transitions.

Support staff development and promote best practices in individualized accommodation planning and Universal Design for Learning

Education - Master’s degree in Education, Disability Studies, Rehab Sciences, Social Work or a related field.

Experience - Minimum 7 years of progressive leadership experience in higher education, accessibility services, or student services.

Demonstrated experience leading service-delivery teams and large-scale operational processes in high-volume, deadline-driven environments.

Experience supervising unionized staff, including collective agreement interpretation and labour-relations practice.

Experience with accessibility accommodation processes and post-secondary student support services.

Experience leading operational improvement and change management initiatives.

Knowledge and Skills - Strong understanding of accessibility legislation (OHRC, AODA), academic accommodation processes, and post-secondary operational

environments.

Demonstrated judgment in navigating complex, ambiguous, and contested decisions involving competing obligations and finite resources.

Exceptional operational leadership, organizational, and process management skills.

Strong HR acumen, including collective-agreement interpretation, labour relations, performance management, and conflict resolution.

Excellent analytical, problem-solving, and decision-making abilities, including the use of data to inform service planning.

Strong communication and collaboration skills.

Commitment to equity, diversity, inclusion, accessibility, and student

success.

How To Apply

To apply for this job, please submit your application online

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More about this job

Responsibilities

Lead the delivery and continuous improvement of academic accommodation services, ensuring compliance with the Ontario Human Rights Code and AODA while making complex accommodation decisions. Manage and develop a unionized professional team, plan service operations, collaborate on accommodated testing, and work with campus partners to improve accessible student services.

Requirements

A master’s degree in Education, Disability Studies, Rehabilitation Sciences, Social Work, or a related field is required, along with at least seven years of progressive leadership experience in higher education, accessibility services, or student services. Candidates need experience leading high-volume service teams, supervising unionized staff, managing accessibility accommodations and change initiatives, and strong knowledge of accessibility legislation and labour relations.

Skills

Accessibility Legislation Compliance
Academic Accommodation Planning
Operational Leadership
Service Delivery Management
Unionized Staff Management
Labour Relations
Collective Agreement Interpretation
Performance Management
Change Management
Process Improvement
Data Analysis
Workforce Planning
Risk Assessment
Conflict Resolution
Universal Design for Learning
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Student Accessibility Services
Ontario Human Rights Code
Accessibility for Ontarians with Disabilities Act
Academic Accommodations
Assistive Technology
Learning Strategy Support
Accommodated Testing
Universal Design for Learning
Accessible Education
Duty to Accommodate
Service Standards
Operational Planning
Service-Demand Forecasting
Workforce Planning
Labour Relations
Collective Agreements
Performance Management
Change Management
Risk Assessment
Process Improvement
Operational Data Analysis
Higher Education
Student Success
Equity, Diversity, Inclusion, and Accessibility

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