Jobs in Canada

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Added 4 months ago
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SAP PP, MM, ARIBA, and S4 Hana Functional Analyst
RTX
Mississauga, Ontario
- Full-time
Ensure global systems integration of SAP MM, PP, and ARIBA with other SAP modules across the suite of core applications.
Added 2 months ago
Certified Millwright- Elko
Canfor
Elko, British Columbia
…machinery, including pumps, conveyors, compressors, mechanical systems, rollers and chains, bearings, and pneumatic systems involved in the manufacturing…
Added 2 months ago
Staff Software Engineer
Fivetran
Toronto, ON
…moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they…
Added 5 months ago
Tool Maker
Westerkirk
Calgary, Alberta
Proficiency in navigating ERP systems, Polyworks, EDrawings, Solidworks, Catia, and Insight software is considered an asset.
Added 2 months ago
Software Engineer, Global Payments Technology
Scotiabank
Toronto, ON
Actively participates in knowledge exchange forums (i.e. Engineering Communities of Practice, Industry Forums, Open-Source Communities, Universities, etc.)
Added 4 months ago
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Logistics Systems Analyst (SAP WM, EWM)
RTX
Mississauga, Ontario
- Full-time
Job Title: Logistics Systems Analyst (SAP WM, EWM)
Added 2 months ago
Gestionnaire EH&S (Santé, Sécurité et Environnement) EH&S Manager Job
Armstrong World Industries
Montreal, Quebec
Added 5 months ago
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Ingénieur(e) concepteur(trice) – Structure / Structural Design Engineer
Sense Engineering
Remote, Canada
- Full-time
- Remote
Chez Sense Engineering, nous sommes engagés à livrer des services de génie-conseil exceptionnels qui dépassent les attentes de nos clients. Nous sommes spécialisés dans le génie du bâtiment…
Added 5 months ago
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Spécialiste en tests logiciels / Software Test Specialist - Access Control
Genetec
Remote, Canada
- Full-time
- Remote
Added 2 months ago
Project Engineer, Automation, Senior
Lakeside Controls
Winnipeg, MB
…that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued…
Added 5 months ago
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Senior Mechanical/Process Engineer
AtkinsRéalis
Mississauga, Ontario
- Full-time
Degree in Mechanical or Chemical Engineering from an accredited University with a minimum of 15 years of relevant experience (minimum 10 years in the nuclear industry as a Senior Design…
Added 5 months ago
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Technician – Bridge and Structures Supervision
AtkinsRéalis
Quebec, Quebec
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 5 months ago
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Specialist Engineer - Mechanical Equipment
AtkinsRéalis
Mississauga, Ontario
- Full-time
Provide mechanical and equipment engineering support with the preparation of technical deliverables including technical specifications, test procedures, commissioning plans and registration…
Added 5 months ago
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Electrical Estimator
BRC Restoration Inc.
Burlington, Ontario
- Full-time
Alberici Constructors, Ltd. is part of Alberici Corporation, a $4-billion North American construction firm recently ranked 31st largest General Contractor in Engineering News Record.
Added 5 months ago
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Ingénieur principal de systèmes de charge utile numérique/ Digital Payload Principal System Engineer
Syntronic
Montreal, Quebec
- Full-time
…define the future - from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will…
Added 5 months ago
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Sr. Electrical Engineer
Propak
Airdrie, Alberta
- Full-time
Provides comprehensive engineering and design services by establishing the design criteria and implementing the preparation of specifications, design, computations, and deliverables…
Added 5 months ago
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Sr. Controls Engineer
Propak
Airdrie, Alberta
- Full-time
Individual must have extensive experience programming and configuring PLC/DCS systems from vendors like Rockwell or Emerson · Individual must have experience interfacing with 3rd party controls systems and HIPPS systems.
Added 5 months ago
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Professionnel en Ingénierie de Liaison / Liaison Engineering Professional
Airbus
Mirabel, Quebec · Montreal, Quebec
- Full-time
Do you have experience in aircraft design or repairs, have you worked in an engineering field and would you like to
Added 5 months ago
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DevOps Administrator II
Engage People
Markham, Ontario
- Full-time
…manage, and support infrastructure for a variety of web-based…
Added 5 months ago
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Inspector, Detail I
Standard Aero
Winnipeg, Manitoba
- Full-time
Working knowledge of production management systems and internal control systems.
Added 5 months ago
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Heavy Equipment Operator (Rubber Tire Backhoe)
ROHL Global Networks Inc
Acheson, Alberta
- $26 to $33.5 CAD / hour
Valid Class 5 driver’s license required (Class 3 or higher preferred); reliable transportation
Added 5 months ago
Electrical Design Technician
WSP
Ottawa, Ontario
Collaborate with engineering and design team members to develop and coordinate electrical building systems in REVIT, including low‑voltage distribution, passive telecommunications,…
Added 5 months ago
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Sr. Director, Engineering Manager- Agent & Supervisor
McKesson
Remote, Canada
- Full-time
- Remote
Ensure delivery velocity and quality across the full platform portfolio, maintaining engineering rigor whether the team is building new capabilities, maintaining existing systems, or…
Added 5 months ago
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Construction Technician
Petro Service Limited
Dartmouth, Nova Scotia
- Full-time
Support the installation and removal of aboveground and underground tanks and piping systems across Nova Scotia.
Added 5 months ago
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Supervisor - IT Operations
MDA
Sainte-Anne-de-Bellevue, Quebec
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…

MDA

Supervisor - IT Operations

Sainte-Anne-de-Bellevue, QC, H9X 3R2, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Jun 16, 2026

Original job description

Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 4,000 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

The Role:

MDA Space IT is seeking a customer-focused leader to oversee the Tier 1 Service Desk and Tier 2 Deskside Support teams serving all Quebec sites, including Sainte-Anne-de-Bellevue, Baie-d’Urfé, Kirkland, St-Hubert, Gatineau, and St-Bruno-de-Montarville.

Reporting to the Manager – IT Operations, the Supervisor – IT Operations is responsible for delivering reliable, high-quality end-user IT services while promoting a consistent and positive customer experience. The role provides leadership in service delivery, operational improvement, stakeholder communication, and team development.

This position leads a team that supports end users, resolves complex technical issues, and implements practical solutions that align with business needs and service expectations.

The Supervisor also works closely with IT and business partners to strengthen systems, improve processes, and support hiring, employee development, engagement, retention, and succession planning.

Occasional travel is required to support employees and operations across MDA Space locations.

Job Responsibilities:

Technical:

Lead the local IT Operations Support team in delivering reliable, customer-focused technical services.
Develop and maintain user-friendly self-service resources and support documentation.
Provide technical leadership and clear communication to business stakeholders.
Oversee projects, priorities, risks, and timelines, and provide regular status updates.
Drive continuous improvement through user feedback, operational insights, and lessons learned.
Support audit, compliance, and corrective action requirements.
Lead complex issue resolution and escalations with a focus on service quality and timely communication.
Ensure team adherence to company policies, standards, and service expectations.
Evaluate and implement tools, processes, and service enhancements that improve the end-user experience.
Collaborate with other IT teams to strengthen workflows and support delivery.
Act as a delegate for the Manager – IT Operations, as required.

Front End of the Business:

Support technology evaluations with a strong focus on business value, service quality, and user impact.
Manage vendor and service provider relationships to ensure performance expectations are met.
Maintain clear user documentation and contribute to effective service management practices.
Partner with internal teams to deliver practical, user-centered IT solutions.
Serve as a key point of contact between leadership, employees, and IT teams.
Build strong stakeholder relationships to align IT services with operational and business needs.
Identify trends and opportunities to improve systems, processes, and training that enhance the customer experience.

Customer Experience:

Champion and continuously improve the end-to-end user support experience.
Promote clear, timely, and professional communication during incidents and service disruptions.
Monitor customer experience metrics and use insights to improve service delivery.
Gather user feedback and translate it into meaningful service improvements.
Lead escalations and keep stakeholders informed through to resolution.
Expand self-service resources that make IT support easier to access and navigate.
Foster a customer-first team culture through coaching, recognition, and continuous development.

Resource Management:

Lead hiring, coaching, and performance management to support team success and development.
Plan staffing levels and assign work to meet service and business requirements.
Develop team capability and succession plans to ensure continuity and long-term growth.
Build an engaged and inclusive team environment through regular feedback and recognition.
Manage operational tools, budgets, and procurement activities that support service delivery.
Ensure compliance with company policies, standards, and applicable collective agreements.

Job Qualifications:

Degree, diploma, or equivalent combination of education and experience in Information Technology or a related field.
Minimum 7 years of progressive experience in IT operations.
Minimum 3 years of leadership experience, ideally within a service desk, deskside support, or unionized environment.
Proven experience leading enterprise initiatives and implementing new technologies or process improvements.
Strong understanding of IT service management tools, processes, and best practices.
Excellent communication, leadership, and stakeholder relationship skills.
Demonstrated commitment to customer service excellence and team leadership.
Strong problem-solving, analytical, and conflict resolution skills.
Bilingualism in English and French is considered an asset.
ITIL, ServiceNow, or customer experience-related certifications are considered an asset.

Special Considerations:

Successful candidates must obtain and hold security clearance at the Reliability status level, and pass security assessment for the Controlled Goods Program (CGP), and be able to obtain higher clearances.

Benefits Statement

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team, you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care, including: health care plans supplemental and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please let us know.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Oversee Tier 1 Service Desk and Tier 2 Deskside Support teams across multiple Quebec sites to ensure high-quality end-user IT services. Lead operational improvements, team development, and stakeholder communication to align IT services with business needs.

Requirements

Requires a degree or diploma in IT with at least 7 years of IT operations experience and 3 years of leadership experience. Must be able to obtain Reliability status security clearance and pass the Controlled Goods Program assessment.

Skills

IT Operations Management
Service Desk Leadership
Stakeholder Management
IT Service Management
Performance Management
Conflict Resolution
Vendor Management
Process Improvement
Technical Leadership
Resource Planning
Customer Experience Optimization
Incident Management

Benefits

Health Care Plans
Supplemental and Flexible Drug Plans
Dental Benefits
Vision Benefits
Disability Income Protection
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Tier 1 Support
Tier 2 Support
Deskside Support
IT Operations
Service Delivery
Controlled Goods Program
Reliability Status
Security Clearance
Customer Experience
Enterprise Initiatives
Unionized Environment
ITSM
Succession Planning

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Work requirements

Jobs in Canada