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Added 4 months ago
T-
TLD Account Manager
TLD - IT & AV Solutions Provider
Richmond, British Columbia
- $50,000 to $65,000 CAD / year
- Full-time
…supported organizations with end‑to‑end technology services - from procurement and design to implementation, monitoring, and ongoing…
Added 3 months ago
SG
Key Account Sales Manager
Smiths Group
Mississauga, ON
- Full-time
As a Sales Key Account Manager, you will directly manage the day-to-day account management responsibilities of one or more of Smiths Detections’ key customers. This role provides service…
Added 4 months ago
HA
Production Planner I
Honeywell Aerospace
Cambridge, ON
- Full-time
…a key link between operations, Supervisors, planning, OPL, procurement, ISC PM, and manufacturing…
Added 5 months ago
BC
Gestionnaire de projet | Project Manager
Broccolini Construction Inc.
Montreal, QC
- Full-time
We are currently looking for a Project Manager to join our Construction team.
Added 5 months ago
KB
Engine Sales and Leasing Manager
Kenn Borek Air
Calgary, Alberta
- Full-time
The Engine Sales and Leasing Manager (TNT) is responsible to develop, promote and sell to third parties, services such as the sale, lease, repair management and fixed flight hour…
Added 5 months ago
D
Director Food Services, Residence Dining, UTM
Dexterra
Mississauga, Ontario
- Full-time
Under the general supervision of the General Manager, the Director Food Services, Residence Dining is responsible for overseeing client relations and account management for their assigned…
Added 4 months ago
C
Project Manager
Chandos
Mississauga, Ontario
- Full-time
…budgeting (Class D, Class B, Tender) and cost control, Tendering, procurement, and contract administration, Construction sequencing, site logistics, and methodology development, Close-out,…
Added 4 months ago
C
Project Manager
Chandos
Calgary, Alberta
- Full-time
Lead projects through all phases - planning, procurement, execution, and close-out
Added 5 months ago
CC
Project Manager - High Rise Residential
Clark Construction Management
Mississauga, Ontario
- Full-time
The Project Manager reports to the Senior Project Manager and is accountable for the overall project performance, planning and development including, cost, quality, safety, and schedule.…
Added 1 month ago
A
Director, Food & Beverage
AccorHotel
Edmonton, AB
- Full-time
Reporting to the Hotel Manager you will be responsible for ensuring the food & beverage, guest service, quality and consistency is maintained to exceed all other properties within the city.…
Added 3 months ago
A
Procurement Manager - Rail & Transit
AECOM
Mississauga, Ontario
- $135,000 to $185,000 CAD / year
- Full-time
We are seeking an experienced Construction/Procurement Manager, responsible for monitoring the procurement of construction, materials, equipment, and services by the contractor for…
Added 5 months ago
A
Senior Project Manager – Airport Project
AECOM
Mississauga, Ontario
- $144,000 to $174,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 4 months ago
A
Senior Highway Design Project Manager, PEng
AECOM
Markham, ON · Thornhill, Ontario
- $140,000 to $180,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 2 months ago
A
Senior Highway and Bridge Project Manager
AECOM
Calgary, AB
- $125,000 to $180,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 2 months ago
A
Senior Highway and Bridge Project Manager
AECOM
Regina, SK · Calgary, Alberta
- $125,000 to $180,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 2 months ago
A
Senior Highway and Bridge Project Manager
AECOM
Burnaby, BC · Calgary, Alberta
- $125,000 to $180,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 2 months ago
A
Senior Highway and Bridge Project Manager
AECOM
Edmonton, AB · Calgary, Alberta
- $125,000 to $180,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 month ago
A
Senior Conveyance/Municipal Project Manager
AECOM
Ottawa, ON
- $150,000 to $190,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 4 months ago
A
Project Manager - Mine Remediation/Reclamation
AECOM
Burnaby, British Columbia
- $120,000 to $170,000 CAD / year
- Full-time
AECOM is actively seeking an experienced Project Manager a strong technical background in mine closure, mine site remediation, or northern contaminated sites to join our Environment…
Added 4 months ago
S
Senior Process Engineer- Water
Stantec
Toronto, Ontario
- Full-time
We are looking for a talented senior process mechanical engineer and project manager focused on the planning and engineering design of water/wastewater infrastructure projects who wants to…
Added 1 month ago
UO
Director, Energy and Mechanical Operations
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
Leads the University of Waterloo’s Energy Management program, identifying and implementing initiatives to improve energy efficiency and reduce institutional energy consumption.
Added 4 months ago
M
Supervisor - IT Operations
MDA
Sainte-Anne-de-Bellevue, Quebec
- Full-time
Reporting to the Manager – IT Operations, the Supervisor – IT Operations is responsible for delivering reliable, high-quality end-user IT services while promoting a consistent and positive…
Added 4 months ago
Procurement Manager (Construction)
PACT
Ontario · Mississauga, Ontario
The Procurement Manager plays a critical role in the delivery of the Pearson Accelerator Program, overseeing the procurement function and leading a team of procurement professionals…
Added 4 months ago
R
Senior Digital Marketing Specialist
RBGlobal
Burnaby, BC
- Full-time
Alpha & Beta Program Participation - test emerging ad formats, bidding strategies, and audience signals
Added 3 months ago
LB
Group Manager, Third Party Transport
Labatt Breweries of Canada
Mississauga, Ontario
- Full-time
Work cross-functionally with Procurement, National Logistics, and BSC teams to optimize the transportation network and share best practices.

MDA

Supervisor - IT Operations

Sainte-Anne-de-Bellevue, QC, H9X 3R2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 16, 2026

Original job description

Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 4,000 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

The Role:

MDA Space IT is seeking a customer-focused leader to oversee the Tier 1 Service Desk and Tier 2 Deskside Support teams serving all Quebec sites, including Sainte-Anne-de-Bellevue, Baie-d’Urfé, Kirkland, St-Hubert, Gatineau, and St-Bruno-de-Montarville.

Reporting to the Manager – IT Operations, the Supervisor – IT Operations is responsible for delivering reliable, high-quality end-user IT services while promoting a consistent and positive customer experience. The role provides leadership in service delivery, operational improvement, stakeholder communication, and team development.

This position leads a team that supports end users, resolves complex technical issues, and implements practical solutions that align with business needs and service expectations.

The Supervisor also works closely with IT and business partners to strengthen systems, improve processes, and support hiring, employee development, engagement, retention, and succession planning.

Occasional travel is required to support employees and operations across MDA Space locations.

Job Responsibilities:

Technical:

Lead the local IT Operations Support team in delivering reliable, customer-focused technical services.
Develop and maintain user-friendly self-service resources and support documentation.
Provide technical leadership and clear communication to business stakeholders.
Oversee projects, priorities, risks, and timelines, and provide regular status updates.
Drive continuous improvement through user feedback, operational insights, and lessons learned.
Support audit, compliance, and corrective action requirements.
Lead complex issue resolution and escalations with a focus on service quality and timely communication.
Ensure team adherence to company policies, standards, and service expectations.
Evaluate and implement tools, processes, and service enhancements that improve the end-user experience.
Collaborate with other IT teams to strengthen workflows and support delivery.
Act as a delegate for the Manager – IT Operations, as required.

Front End of the Business:

Support technology evaluations with a strong focus on business value, service quality, and user impact.
Manage vendor and service provider relationships to ensure performance expectations are met.
Maintain clear user documentation and contribute to effective service management practices.
Partner with internal teams to deliver practical, user-centered IT solutions.
Serve as a key point of contact between leadership, employees, and IT teams.
Build strong stakeholder relationships to align IT services with operational and business needs.
Identify trends and opportunities to improve systems, processes, and training that enhance the customer experience.

Customer Experience:

Champion and continuously improve the end-to-end user support experience.
Promote clear, timely, and professional communication during incidents and service disruptions.
Monitor customer experience metrics and use insights to improve service delivery.
Gather user feedback and translate it into meaningful service improvements.
Lead escalations and keep stakeholders informed through to resolution.
Expand self-service resources that make IT support easier to access and navigate.
Foster a customer-first team culture through coaching, recognition, and continuous development.

Resource Management:

Lead hiring, coaching, and performance management to support team success and development.
Plan staffing levels and assign work to meet service and business requirements.
Develop team capability and succession plans to ensure continuity and long-term growth.
Build an engaged and inclusive team environment through regular feedback and recognition.
Manage operational tools, budgets, and procurement activities that support service delivery.
Ensure compliance with company policies, standards, and applicable collective agreements.

Job Qualifications:

Degree, diploma, or equivalent combination of education and experience in Information Technology or a related field.
Minimum 7 years of progressive experience in IT operations.
Minimum 3 years of leadership experience, ideally within a service desk, deskside support, or unionized environment.
Proven experience leading enterprise initiatives and implementing new technologies or process improvements.
Strong understanding of IT service management tools, processes, and best practices.
Excellent communication, leadership, and stakeholder relationship skills.
Demonstrated commitment to customer service excellence and team leadership.
Strong problem-solving, analytical, and conflict resolution skills.
Bilingualism in English and French is considered an asset.
ITIL, ServiceNow, or customer experience-related certifications are considered an asset.

Special Considerations:

Successful candidates must obtain and hold security clearance at the Reliability status level, and pass security assessment for the Controlled Goods Program (CGP), and be able to obtain higher clearances.

Benefits Statement

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team, you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care, including: health care plans supplemental and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please let us know.

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More about this job

Responsibilities

Oversee Tier 1 Service Desk and Tier 2 Deskside Support teams across multiple Quebec sites to ensure high-quality end-user IT services. Lead operational improvements, team development, and stakeholder communication to align IT services with business needs.

Requirements

Requires a degree or diploma in IT with at least 7 years of IT operations experience and 3 years of leadership experience. Must be able to obtain Reliability status security clearance and pass the Controlled Goods Program assessment.

Skills

IT Operations Management
Service Desk Leadership
Stakeholder Management
IT Service Management
Performance Management
Conflict Resolution
Vendor Management
Process Improvement
Technical Leadership
Resource Planning
Customer Experience Optimization
Incident Management

Benefits

Health Care Plans
Supplemental and Flexible Drug Plans
Dental Benefits
Vision Benefits
Disability Income Protection
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ServiceNow
Tier 1 Support
Tier 2 Support
Deskside Support
IT Operations
Service Delivery
Controlled Goods Program
Reliability Status
Security Clearance
Customer Experience
Enterprise Initiatives
Unionized Environment
ITSM
Succession Planning

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