Jobs in Canada

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Added 3 months ago
MS
Tech Lead - Commodities Technology (Hybrid)
Morgan Stanley
Montreal, Quebec
- Full-time
…shape the future of our communities. This is a Lead Software Engineering position at Vice President level, which is part of the job family responsible for which is part of the job family…
Added 4 months ago
BA
Director, AI Solutions Architect
Brookfield Asset Management
Toronto, Ontario · Brookfield Place
- Full-time
…agent-based use cases. Partners with business, product, data, engineering, security, and governance teams to move high-value AI solutions from concept to…
Added 4 months ago
BA
Director, Data Solutions Architect
Brookfield Asset Management
Toronto, Ontario · Brookfield Place
- Full-time
…patterns. This role partners closely with business, product, engineering, and architecture stakeholders to assess requirements, define end-to-end solution designs, and ensure data…
Added 2 months ago
AI Security Specialist
CAA Club Group
Thornhill, ON
…environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of…
Added 4 months ago
W
IT Help Desk II
Wajax
Calgary, Alberta · Edmonton, Alberta · Alberta · Township of Langley, British Columbia
- Full-time
The role oversees and maintains various unified communication systems and services. This includes but is not limited to telephony, video conferencing, collaboration tools, physical and…
Added 4 months ago
TC
Apprentice Technician
Toromont Cat
Timmins, Ontario
- Full-time
Added 4 months ago
M
Environmental, Health & Safety (EHS) Manager
MDA
Sainte-Anne-de-Bellevue, Quebec
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 4 months ago
Senior SDE, Amazon Tax
Amazon
Vancouver, British Columbia
They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment
Added 4 months ago
Hydraulic Modeler II
R.V. Anderson Associates Limited
Toronto, ON
Develop, calibrate, and maintain hydraulic models for municipal water, wastewater, and stormwater systems.
Added 4 months ago
RA
Senior Hydraulic Modeler
R.V. Anderson Associates Limited
Toronto, ON
- Full-time
RVA is looking for an experienced Senior Hydraulic Modeler to join its Urban and Riverine Systems team in their Toronto office.
Added 4 months ago
AG
Senior Radio Frequency System Specialist
ADGA Group Consultants Inc
Ottawa, Ontario
- $107,200 to $130,000 CAD / year
- Full-time
Must have a minimum of 5 years experience performing at least one of the following:
Added 2 months ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP
Toronto, ON
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 2 months ago
IM
AME M Engineer
I M P Group International Inc.
Abbotsford, BC
- $37.58 to $46.07 CAD / hour
Specific knowledge of manufacturing, maintenance, repair and modification of aircraft or systems and components in the area of Mechanics
Added 4 months ago
S
Intermediate Land Development Engineer
Stantec
Ottawa, ON
- Full-time
Strong understanding of relevant areas of civil engineering design, including gravity and pressure systems, grading and storm water management, roadway design, erosion and sediment control.
Added 4 months ago
CL
Business Systems Manager - Logistics
Charger Logistics Inc
Brampton, Ontario
- Full-time
A Bachelor’s degree in computer science, information systems, business administration, engineering, or a related field is required; a Master’s degree is preferred.
Added 4 months ago
FA
Software Engineer - Data
Forum Asset Management
Toronto, Ontario
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 4 months ago
OA
Wash Technician - Full Time - Tommy's Express Car Wash
OpenRoad Auto Group
Brampton, Ontario
- Full-time
Perform preventative maintenance on car wash equipment and facility systems.
Added 4 months ago
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Welding Support Co-op
Multimatic
East Gwillimbury, Ontario · Multimatic Dynamic Suspensions
- Full-time
Experience with pneumatic and hydraulic systems and tools is an asset.
Added 4 months ago
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Lead HS&E Advisor, ICI Construction
Ledcor
Toronto, Ontario
- Full-time
Knowledge of Health, Safety, Environmental, and Quality Management Systems, including document control and content management processes.
Added 2 months ago
Associate Director, Equity Quant
Scotiabank
Toronto, ON
Contributes to the overall success of the Global Analytics and Financial Engineering in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of…
Added 4 months ago
CC
Electrician
Club Coffee LP
Toronto, Ontario
- Up to $45.09 CAD / hour
This role is a rotational shift that includes morning, afternoon and night shift (rotation is biweekly or as required for the operational needs) · Must have a valid Ontario Industrial Electrician License
Added 4 months ago
DI
AI Engineering Lead
Definity Insurance Company
Toronto, Ontario
- Full-time
We are seeking a forward-thinking AI Engineering Lead to join our innovative team and drive the future of Property & Casualty (P&C) insurance. As an AI Engineering Lead, you will serve as a…
Added 4 months ago
Project Assistant
Government of Alberta
Edmonton, Alberta
Reporting to the Manager of Capital Systems and Coordination (CSC), the Project Assistant (PA) provides complex capital project, contract, financial and systems services to facilitate the…
Added 4 months ago
T
Director, Product Management
Teknion
Toronto, Ontario
- Full-time
Work with Teknion’s Marketing, Design, Engineering, Manufacturing and Sales departments to define, develop and support new and existing product development initiatives, synergies and…
Added 4 months ago
M
Supervisor - IT Operations
MDA
Brampton, Ontario
- $90,000 to $105,000 CAD / year
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…

MDA

Supervisor - IT Operations

Brampton, ON, L6Y 6K7, Canada

$90,000 to $105,000 CAD / year · Full-time

Apply on recruiting.ultipro.ca About employer

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jul 10, 2026

Original job description

Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 4,000 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

Detail Summary:

MDA Space IT is seeking a service-oriented Team Lead – Help Desk to lead Tier 1 Help Desk operations across all MDA Space locations, with team members based in Richmond, BC, Brampton, ON, and Sainte-Anne-de-Bellevue, QC.

Reporting to IT Operations leadership, the Help Desk Team Lead provides day-to-day guidance, operational oversight, and escalation support for all Tier 1 Help Desk staff and Tier 2 support staff located in Brampton.

The successful candidate will combine people leadership, operational discipline, and hands-on technical expertise to deliver responsive, professional, and customer-focused IT support. This role plays an important part in strengthening service consistency, user confidence, and overall customer satisfaction across the organization. There will be occasional travel is required to support stakeholders and teams across MDA Space locations.

Job Responsibilities:

People Leadership & Team Management:

Lead, coach, and support Help Desk Analysts while promoting a collaborative, accountable, and customer-focused team culture
Support recruitment, onboarding, training, scheduling, and performance development for Help Desk team members
Set clear expectations for service quality, professionalism, documentation standards, and positive customer interactions
Provide regular coaching and feedback to develop technical capability, service ownership, and customer service excellence

Service Desk Operations:

Oversee daily Help Desk operations, including ticket intake, prioritization, assignment, escalation, and resolution, to deliver timely and effective customer support
Act as the primary escalation point for complex or high-impact incidents, helping to minimize disruption and maintain service continuity
Ensure incidents and service requests are managed in accordance with service levels, operational procedures, and ITIL-aligned practices to support a consistent user experience
Coordinate team workload and staffing coverage to meet operational needs and maintain service continuity during peak demand or critical incidents

Technical Oversight & Escalation Support:

Provide hands-on support as needed to resolve escalated issues related to:
- End-user computing (Windows, Microsoft 365, devices, peripherals)
- Identity and access management (Active Directory / Entra ID)
- Endpoint management and deployment
Guide analysts through complex troubleshooting while reinforcing structured problem-solving, clear documentation, and effective customer communication

Process, Metrics & Continuous Improvement:

Monitor and report on service desk performance metrics, including SLA compliance, backlog, customer satisfaction, and user experience trends
Identify recurring issues and collaborate with cross-functional IT teams to improve service reliability, reduce repeat incidents, and enhance the customer experience
Maintain and improve Help Desk procedures, standards, and knowledge resources to increase consistency, efficiency, and service quality
Contribute to the ongoing maturity of IT service management practices across incident, request, problem, and change processes

Stakeholder Communication:

Serve as a key point of contact for Help Desk operational matters with IT leadership, business stakeholders, and internal customers
Provide clear, timely, and professional communication during outages, major incidents, and service disruptions to maintain customer confidence
Build strong working relationships with internal teams, vendors, and service partners to support a seamless and high-quality support experience

Required Qualifications:

Experience:

Bring 4–6 years of experience in IT Help Desk, Service Desk, or end-user support environments
Bring 1–3 years of experience in a lead, senior, or supervisory role, preferably within a unionized environment
Demonstrate experience supporting Windows environments, Microsoft 365, and end-user technology services

Technical Knowledge:

Apply a strong understanding of:
- ITSM / ITIL-aligned service operations
- Ticketing systems and service desk workflows
- Endpoint, identity, and user lifecycle management
Troubleshoot effectively across hardware, software, identity, and connectivity domains while keeping the customer informed

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, or equivalent experience
ITIL Foundation certification preferred
CompTIA A+ or similar technical certifications considered an asset

Key Competencies:

Communicate clearly and professionally in both French and English, verbally and in writing
Lead and coach team members with empathy, accountability, and a focus on service excellence
Demonstrate a customer-first mindset with a strong commitment to customer satisfaction and positive user experiences
Organize, prioritize, and make sound decisions in a fast-paced support environment
Communicate effectively with technical and non-technical stakeholders, ensuring clear expectations and timely updates
Remain calm under pressure while managing competing priorities and maintaining a professional service experience

The compensation range for this position is $90,000 - $105,000 annually. The specific compensation offered will be based on the qualifications and experience of the successful candidate

Special Considerations:

Successful candidates must obtain and hold security clearance at the Reliability status level, and pass security assessment for the Controlled Goods Program (CGP), and be able to obtain higher clearances.

Benefits Statement

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team, you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care, including: health care plans supplemental and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please let us know.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Lead and coach the Tier 1 Help Desk team across multiple locations to ensure professional and responsive IT support. Oversee daily operations, manage ticket escalations, and drive continuous improvement of IT service management practices.

Requirements

Requires 4-6 years of IT support experience with 1-3 years in a supervisory role, preferably in a unionized environment. Must be proficient in Windows, Microsoft 365, and bilingual in English and French.

Skills

People Leadership
IT Service Management
Technical Troubleshooting
Incident Management
Stakeholder Communication
Performance Management
End-User Computing
Identity And Access Management
Endpoint Management
ITIL Framework
Customer Service Excellence

Benefits

Health Care Plans
Supplemental Drug Plans
Flexible Drug Plans
Dental Benefits
Vision Benefits
Disability Income Protection
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Windows
Microsoft 365
Active Directory
Entra ID
CompTIA A+
Service Desk
Help Desk
Incident Management
Problem Management
Change Management
Endpoint Management
User Lifecycle Management
SLA
Security Clearance
Controlled Goods Program
Tier 1 Support
Tier 2 Support

Seniority

Lead

Perks

Retirement plan
Wellness program

Licences and certifications

ITIL Foundation
CompTIA A+
Controlled Goods Program

Tools

Windows
Microsoft 365
Active Directory
Entra ID

Languages

English
French

Fields of study

Information Technology
Computer Science

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Work requirements

Jobs in Canada