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MDA

Technical Customer Service Representative

Richmond, BC, V6V 2J3, Canada

The compensation range for this position is $48,000-$65,000 annually. · Full-time

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Job details

Pay: The compensation range for this position is $48,000-$65,000 annually.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Project Description:

MDA Geospatial Services provides Earth observation satellite data from commercially available radar and optical satellites with focus on Canada's RADARSAT-2 satellite. These products and services are used globally for resource mapping, environmental monitoring, offshore oil and gas exploration, ice reconnaissance, maritime surveillance and disaster management.

Position Description:

The Technical Client Services Representative (TCSR) works directly with our international customers to provide solutions to their geospatial information requirements. Working in a team environment at the heart of our operations, the Technical Client Service Representative is responsible for executing client orders and supporting the delivery of satellite data products. This role focuses on translating client requirements into accurate orders, coordinating internally and ensuring timely and high-quality standards of service are maintained. Our market is global, which provides opportunities with international reach, and occasional opportunities for travel. Full training will be provided.

Responsibilities:

Respond to client inquiries with accurate, professional, and timely communication.
Provide clients with information regarding Earth Observation satellite imagery capabilities, applications, products and services to suit their requirements.
Assess client requirements for satellite imagery and translate client’s needs into commercial plans and orders
Generate Technical and Financial Proposals based on defined requirements.
Plan and manage orders through internal systems from initiation to delivery.
Coordinate with internal teams (Business Development, Finance, Ground Stations, Technical) to support order fulfillment.
Develop and implement satellite acquisition plans to optimize satellite resources considering commercial priorities and regulatory requirements
Support project coordination activities including tracking timelines, deliverables and dependencies.
Monitor order status and proactively follow up on delays or issues.
Ensure all deliverables meet client expectations and defined service levels.
Maintain consistent communication with clients throughout the order lifecycle.
Track, follow up, and resolve client issues within department service levels.
Maintains accurate and up-to-date documentation of orders, client interactions, and standard operating procedures within internal systems.
Maintain data integrity within internal systems and client databases.
Contribute to process improvements and efficiency initiatives.
Works independently on standard orders and client requests.
Receives guidance on complex or high-value orders/projects.
Escalates risks, delays, or ambiguous requirements appropriately.
Represents MDA Space professionally with clients, suppliers and partners.
Must be available for rotating on-call work.

Requirements (experience/skills):

Fluency in English
BSc. in Geography, Science, Physics, Earth or Environmental Science, GIS, remote sensing or equivalent related field and experience.
1-3 years of experience in a client service, project/account management or technical support environment (preferred)
Strong written and verbal communication skills, including technical writing and presentation skills.
Strong technical aptitude, adaptable to change with high attention to detail
Ability to manage project scope, timelines, priorities and deliverables effectively.
Self-motivator with excellent organizational skills
Problem-solving mindset with ability to follow structured processes.
Aptitude for learning internal systems and tools.
Ability to work in a team environment as well as independently with some supervision regarding complex contracts/assignments
Comfortable working in a fast-paced, deadline-driven environment.
Adaptable and responsive to changing priorities.
Strong general computing proficiency (e.g. Microsoft Office, databases, and internal platforms).
Understanding of geospatial data or satellite imagery is an asset.
Basic knowledge of programming languages or scripting is an asset.

Comments/Special Considerations:

Travel may be required

Salary

The compensation range for this position is $48,000-$65,000 annually. The specific compensation offered will be based on the qualifications and experience of the successful candidate.

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More about this job

Responsibilities

The Technical Client Services Representative manages international client orders for satellite data products by translating requirements into commercial plans. They coordinate with internal teams to ensure timely delivery and provide professional technical support throughout the order lifecycle.

Requirements

Candidates must hold a Bachelor's degree in a relevant scientific field such as Geography, Physics, or GIS. The role requires 1-3 years of experience in client service or technical support, along with strong communication skills and technical aptitude.

Skills

Technical support
Project coordination
Geospatial data
Satellite imagery
Client communication
Technical writing
Order management
Problem-solving
Data integrity
Microsoft Office
GIS
Remote sensing
Account management
Proposal generation
Time management
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Geospatial
Satellite imagery
RADARSAT-2
Earth observation
GIS
Remote sensing
Technical support
Project coordination
Order fulfillment
Client services
Account management
Technical writing
Data integrity
Microsoft Office
Database management
Proposal generation
Environmental monitoring
Maritime surveillance
Disaster management
Resource mapping

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