Jobs in Canada

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Added 5 mins ago
IO
Senior Talent Organizational Development Specialist
Irving Oil
Saint John, NB
- Full-time
As a Senior Talent & Organizational Development Specialist, you will partner with leaders to strengthen organizational capability and business performance while helping the organization…
Added 5 mins ago
H
Specialist, Project Management and Planning (Major Projects)
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…management services across SHA. These services include; scope development, feasibility, estimating/budgeting, risk analysis, scheduling, drawing production code reviews, infection control…
Added 5 mins ago
PC
Sr Specialist – ServiceNow Developer
Parkland Corporation
Calgary, AB
- Full-time
We are seeking a skilled and dedicated Sr Specialist – ServiceNow Developer to join our team full-time on site in Calgary, Alberta. The Sr Specialist – ServiceNow Developer will lead the…
Added 5 mins ago
Operational Technology Specialist
CONA Services
Montreal, QC · Lachine, QC
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
Operational Technology Specialist
CONA Services
Montreal, QC · Lachine, QC
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 5 mins ago
Specialist, Environment
NorthRiver Midstream
Dawson Creek, BC
We're big enough that there are great opportunities for career growth and personal development.
Added 5 mins ago
TK
Specialist, Finance and Operations
The King's Trust Canada
Toronto, ON
- $72,000 to $82,000 CAD / year
- Full-time
This is a hybrid role requiring three (3) days per week at our downtown Toronto office
Added 20 mins ago
TS
26-81 Change Management Specialist
Technical Safety BC
Vancouver, BC
- Full-time
The Change Management Specialist provides independent analysis and coordinated delivery support for organizational change initiatives. Working in partnership with the Business Partner,…
Added 20 mins ago
Corporate Traveller - Training Specialist - Toronto, Vancouver, Montreal
Flight Centre
Quebec, QC
…Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the…
Added 20 mins ago
DH
Vendor and Contract Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
…and Interim Director of IT and Procurement, the Procurement Specialist is responsible for strategizing and negotiating with suppliers and vendors to acquire the most cost-effective deals…
Added 20 mins ago
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Technical Sales
Barentz
New Hamburg, ON
- Full-time
The Technical Sales Specialist plays a critical role in providing technical support for product development, collaborating with internal technical and commercial teams, and engaging with…
Added 20 mins ago
E
Conduct Programs Specialist
eTeam
Montreal, QC
- Contract
Manage training materials and share with local business lines and functions
Added 20 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Partner with Finance, Accounting, Legal, and other business teams to evaluate transactions, identify tax implications, and address potential risks
Added 35 mins ago
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Technical Quality Specialist Pre-Analytical - Contract (Onsite - Burnaby, BC)
LifeLabs
Burnaby, BC
- $74,941 to $95,549 CAD / year
Provides support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required.
Added 35 mins ago
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Oracle Cloud ERP Specialist
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 35 mins ago
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Oracle Cloud ERP Developer
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 35 mins ago
PC
Benefits Consultant
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
The Benefits Consultant acts in a consultative business development capacity.
Added 35 mins ago
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Benefits Consultant
People Corporation
Edmonton, AB · AB - Silverberg Edmonton
- Full-time
The Benefits Consultant acts in a consultative business development capacity.
Added 35 mins ago
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Spécialiste en campagnes numériques - Digital Campaign Specialist
Avanquest
Montreal, QC
- Full-time
Added 35 mins ago
BO
Derivatives Specialist
Bank of China (Canada)
Toronto, ON
- Full-time
Role Description The Derivatives Specialist is a full-time, on-site role based in Toronto, ON. This position is responsible for structuring, pricing, and executing derivative transactions,…
Added 51 mins ago
D
Senior Advisor, Business strategies
Desjardins
Montreal, QC
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 51 mins ago
CC
RQ11837 - Privacy Impact Assessment (PIA) Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 1 hour ago
Principal Specialist BIM
Mott MacDonald
Vancouver, BC
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
Added 1 hour ago
Specialist, Public Awareness (Contractor)
NorthRiver Midstream
Fort St. John, BC
We're big enough that there are great opportunities for career growth and personal development.
Added 1 hour ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office

MDLand

Senior Customer Support Specialist

Markham, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Experience: 4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Posting language: English
Posted: Nov 11, 2026

Original job description

Zendesk expertise is central to this role. We are seeking a senior support professional who can manage complex EHR customer cases and improve Zendesk workflows and automations.

Company Overview

MDLand International (MDLand) is a health information technology company providing cloud-based certified electronic health records, a data-driven population health platform, patient engagement, and emerging digital health solutions to practices and healthcare organizations.

About the Role

MDLand is seeking an experienced Senior Customer Support Specialist with deep knowledge of Zendesk and hands-on experience supporting EHR customers. You will manage complex customer cases, troubleshoot product and workflow questions, and serve as a Zendesk subject matter resource within the Customer Support team. The ideal candidate can work independently, communicate clearly with healthcare professionals, and identify practical ways to improve support operations.

Key Responsibilities

Provide expert support to EHR customers by phone, online chat, email, and virtual meetings.
Own complex customer cases from investigation through resolution, including clear documentation and timely follow-up.
Troubleshoot EHR product, workflow, configuration, and technical questions and identify practical solutions.
Use Zendesk to organize, prioritize, route, track, and document customer cases.
Configure and optimize Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Identify recurring customer issues and opportunities to improve Zendesk automation, support workflows, knowledge content, and team efficiency.
Partner with IT and product teams to escalate advanced cases with complete troubleshooting details and customer context.
Share EHR and Zendesk knowledge with teammates and help less-experienced specialists address challenging cases.

Qualifications

4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Strong working knowledge of Zendesk Support and experience using Zendesk in a customer support environment.
Hands-on experience with Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Demonstrated experience supporting EHR/EMR customers and handling a wide range of product, workflow, and technical questions.
Ability to use Zendesk to manage complex customer cases and identify opportunities to improve support processes and team efficiency.
Strong analytical, troubleshooting, prioritization, and case-management skills.
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to healthcare professionals.
Bachelor's degree in IT, Business, Communication, Healthcare, or a related field, or equivalent relevant experience.

Bonus Experience

Experience supporting physician practices, clinics, or ambulatory healthcare organizations.
Experience creating Zendesk reports, dashboards, or customer-facing knowledge content.
Experience coaching or mentoring customer support specialists.
Familiarity with healthcare interoperability or integration concepts.

What We Offer

Competitive salary and benefits.
The opportunity to help healthcare customers get more value from technology.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide expert support to EHR customers across phone, chat, email, and virtual meetings, owning complex cases through investigation, resolution, documentation, and follow-up. Configure and improve Zendesk workflows and automations, identify recurring issues, escalate advanced cases to IT and product teams, and share expertise with teammates.

Requirements

Requires at least four years of customer-facing support experience, strong Zendesk knowledge including hands-on workflow and automation configuration, and demonstrated experience supporting EHR/EMR customers. Candidates should have strong troubleshooting, analytical, prioritization, and communication skills, plus a bachelor's degree in a related field or equivalent experience.

Skills

Zendesk Support
Zendesk Automations
EHR/EMR Customer Support
Complex Case Management
Technical Troubleshooting
Customer Communication
Case Documentation
Ticket Routing and Prioritization
Support Process Improvement
Healthcare Technology
SaaS Support
Knowledge Content Development
Mentoring and Coaching
Healthcare Interoperability

Benefits

Competitive Salary
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Zendesk
Zendesk Support
Triggers
Macros
Views
Ticket Routing
Ticket Fields
Automations
EHR
EMR
SaaS
Healthcare Technology
Customer Support
Technical Support
Case Management
Workflow Configuration
Troubleshooting
Customer Service
Knowledge Content
Support Operations
IT Escalation
Product Escalation
Healthcare Interoperability
Integrations
Population Health
Patient Engagement

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Jobs in Canada