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Added 13 mins ago
MM
Manager, Regulatory & Government Affairs
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
…Provincial Regulations and Standards. Provide appropriate technical support and communication to all members of the Technical Support staff and other appropriate stakeholders, including…
Added 13 mins ago
SN
Field Placement and Program Specialist
Six Nations Polytechnic
Brantford, ON
- Full-time
The Field Placement & Program Specialist is responsible for managing field placement processes, providing specialized academic and operational program support, and promoting student…
Added 13 mins ago
VC
Sourcer / Junior Recruiter
VetCare Canada
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
Category: Corporate & Support Team / Talent Acquisition
Added 13 mins ago
A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Aider les équipes de support client et de production à définir les causes profondes et les solutions aux problèmes affectant ces domaines;
Added 14 mins ago
S
Sales Consultant
Strickland's
Stratford, ON
- Full-time
…them through the purchasing and leasing process. As a product specialist, you will demonstrate vehicle features, explain available options, and collaborate with dealership departments to…
Added 28 mins ago
FO
Workday Student Reporting Specialist
Focus on WD
Canada
- Temporary
***************You must be based in Ontario or willing to relocate before starting the role · Candidates must have experience building reports specifically within Workday Student
Added 28 mins ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are seeking a proactive and detail-oriented Accounts Payable Specialist to join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full…
Added 43 mins ago
MI
Customer Quality Engineer
Magna International
Newmarket, ON
- Full-time
Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
Added 59 mins ago
IG
Assembly Specialist
Insight Global
Orillia, ON
- $45,000 to $50,000 CAD / year
- Full-time
We are seeking a hands-on Radio Installer / Decommissioning Technician to support the installation, programming, maintenance, and removal of two-way radio communication systems. The…
Added 59 mins ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 59 mins ago
GA
Senior Health, Safety and Environmental Specialist
GDI Ainsworth
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Senior Health, Safety and Environmental (HSE) Specialist support the Manager of HSE in ensuring their assigned Business Unit complies with provincial regulations and company health,…
Added 1 hour ago
HL
Materials Formulation Specialist
Horizon Legacy
Mississauga, ON
- Full-time
…serve as a hub for cutting-edge research and development in the field of construction automation, revolutionizing the industry and solving the problem of labour shortages currently…
Added 1 hour ago
Sr. Talent Acquisition Specialist
KEV Group
Toronto, ON · Kitchener, ON
…school level - whether it's cash, cheque, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 27,000 schools across North America trust…
Added 1 hour ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 1 hour ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 1 hour ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Business Development Specialist to join our team in our Toronto, Calgary, or Vancouver office. The successful candidate must have a minimum of 3 years of relevant…
Added 1 hour ago
MT
Bilingual Pricing Specialist
McCarthy Tétrault LLP
Montreal, QC
- Full-time
As a Bilingual Pricing Specialist, you will be:
Added 1 hour ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
As an specialist with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 1 hour ago
SS
Purchasing Specialist
StackTeck Systems Ltd.
Concord, ON
- Full-time
SUMMARY: Working alongside our engineering, design, assembly, and service teams, we are seeking a skilled Purchasing Specialist to drive procurement excellence across the full lifecycle of…
Added 2 hours ago
EG
Merchant Growth Specialist
Ettain Group HR
MB · Manitoba, Canada
- Part-time
Role Description The Merchant Growth Specialist is a part-time, on-site role based in Manitoba, Canada, focused on supporting merchants in expanding their business performance and customer…
Added 2 hours ago
H
Travel Registered Nurse (RN) – Cardiac Cath Lab | Day Shifts
Healthforce
Canada
- $2,677 to $2,777 CAD / week
- Full-time
Shift: Day Shift | 4x10-Hour Shifts (40 hours/week) | Rotating on-call requirements · Shift: Days (4x10s) – 10-hour day shifts, 4 days per week
Added 2 hours ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
As an specialist with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 2 hours ago
TG
Quality Assurance / Quality Control
Triumph Group of Companies
Mississauga, ON
- Full-time
The QA/QC Inspection Specialist supports Triumph's roofing service and inspection division, splitting time between the field and the office. You'll assess roofing and building envelope…
Added 2 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
Saint John, NB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 2 hours ago
LC
Inventory Specialist
Linamar Corporation
Salford, ON
- Full-time
Inventory Specialist is responsible for managing and maintaining the cycle count program across the Salford, Norwich, and Cornelia locations to ensure inventory accuracy and compliance with…

MDLand

Senior Customer Support Specialist

Markham, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Experience: 4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Posting language: English
Posted: Nov 11, 2026

Original job description

Zendesk expertise is central to this role. We are seeking a senior support professional who can manage complex EHR customer cases and improve Zendesk workflows and automations.

Company Overview

MDLand International (MDLand) is a health information technology company providing cloud-based certified electronic health records, a data-driven population health platform, patient engagement, and emerging digital health solutions to practices and healthcare organizations.

About the Role

MDLand is seeking an experienced Senior Customer Support Specialist with deep knowledge of Zendesk and hands-on experience supporting EHR customers. You will manage complex customer cases, troubleshoot product and workflow questions, and serve as a Zendesk subject matter resource within the Customer Support team. The ideal candidate can work independently, communicate clearly with healthcare professionals, and identify practical ways to improve support operations.

Key Responsibilities

Provide expert support to EHR customers by phone, online chat, email, and virtual meetings.
Own complex customer cases from investigation through resolution, including clear documentation and timely follow-up.
Troubleshoot EHR product, workflow, configuration, and technical questions and identify practical solutions.
Use Zendesk to organize, prioritize, route, track, and document customer cases.
Configure and optimize Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Identify recurring customer issues and opportunities to improve Zendesk automation, support workflows, knowledge content, and team efficiency.
Partner with IT and product teams to escalate advanced cases with complete troubleshooting details and customer context.
Share EHR and Zendesk knowledge with teammates and help less-experienced specialists address challenging cases.

Qualifications

4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Strong working knowledge of Zendesk Support and experience using Zendesk in a customer support environment.
Hands-on experience with Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Demonstrated experience supporting EHR/EMR customers and handling a wide range of product, workflow, and technical questions.
Ability to use Zendesk to manage complex customer cases and identify opportunities to improve support processes and team efficiency.
Strong analytical, troubleshooting, prioritization, and case-management skills.
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to healthcare professionals.
Bachelor's degree in IT, Business, Communication, Healthcare, or a related field, or equivalent relevant experience.

Bonus Experience

Experience supporting physician practices, clinics, or ambulatory healthcare organizations.
Experience creating Zendesk reports, dashboards, or customer-facing knowledge content.
Experience coaching or mentoring customer support specialists.
Familiarity with healthcare interoperability or integration concepts.

What We Offer

Competitive salary and benefits.
The opportunity to help healthcare customers get more value from technology.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide expert support to EHR customers across phone, chat, email, and virtual meetings, owning complex cases through investigation, resolution, documentation, and follow-up. Configure and improve Zendesk workflows and automations, identify recurring issues, escalate advanced cases to IT and product teams, and share expertise with teammates.

Requirements

Requires at least four years of customer-facing support experience, strong Zendesk knowledge including hands-on workflow and automation configuration, and demonstrated experience supporting EHR/EMR customers. Candidates should have strong troubleshooting, analytical, prioritization, and communication skills, plus a bachelor's degree in a related field or equivalent experience.

Skills

Zendesk Support
Zendesk Automations
EHR/EMR Customer Support
Complex Case Management
Technical Troubleshooting
Customer Communication
Case Documentation
Ticket Routing and Prioritization
Support Process Improvement
Healthcare Technology
SaaS Support
Knowledge Content Development
Mentoring and Coaching
Healthcare Interoperability

Benefits

Competitive Salary
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Zendesk
Zendesk Support
Triggers
Macros
Views
Ticket Routing
Ticket Fields
Automations
EHR
EMR
SaaS
Healthcare Technology
Customer Support
Technical Support
Case Management
Workflow Configuration
Troubleshooting
Customer Service
Knowledge Content
Support Operations
IT Escalation
Product Escalation
Healthcare Interoperability
Integrations
Population Health
Patient Engagement

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