Jobs in Canada

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Added 6 hours ago
M
Senior Customer Support Specialist
MDLand
Markham, ON
- Full-time
MDLand is seeking an experienced Senior Customer Support Specialist with deep knowledge of Zendesk and hands-on experience supporting EHR customers. You will manage complex customer cases,…
Added 7 hours ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
…you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally…
Added 9 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 9 hours ago
BC
Senior Specialist, Social Media & Digital (Bilingual)
Blake, Cassels & Graydon LLP
Montreal, QC
- Full-time
Blake, Cassels & Graydon LLP (Blakes), is currently looking for a bilingual Senior Specialist, Social Media & Digital to join the Client Relations & Marketing department in our Montreal…
Added 12 hours ago
P(
Associate Creative Strategist
Phoenix (YC W21)
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 12 hours ago
P(
Senior Manager, FP&A & Strategic Finance
Phoenix (YC W21)
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
We’re looking for a Senior Manager, FP&A & Strategic Finance who understands the analytics behind a business as well as the numbers on the page. This is a hands-on, high-ownership role for…
Added 12 hours ago
P(
Senior Manager, Accounting
Phoenix (YC W21)
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a Senior Manager, Accounting who thrives in complexity and enjoys building financial foundations that scale. This is a hands-on leadership role for a technical accountant…
Added 12 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
…modernize, integrate, and manage the systems that support their operations and…
Added 12 hours ago
RE
DER Specialist
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Location: Mississauga, ON (hybrid, 3 days in office)
Added 12 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…start and Workday restricted periods. Work directly with Sales Operations, People Data Services, PBPs, and the business leaders who will feel the impact, so Day-1 fiscal-year changes such…
Added 12 hours ago
C
Senior Specialist Employee Experience-CA
CN
Quebec, QC
- Full-time
Track program effectiveness and experience outcomes using available data/feedback; and support the implementation of recommendations to improve the employee experience.
Added 13 hours ago
UO
Utilities Electrical Engineer
University of British Columbia
Vancouver, BC · UBCV | Campus Energy Centre (CEC)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…absences), as well as Assistant Civil Engineer, Utilities System Specialist, Senior Thermal Manager, Engineering Assistant to ensure all E&W records are…
Added 13 hours ago
(AMD Employee Referral Posting) Asset / Process Reliability, Manufacturing Technology
ArcelorMittal
Hamilton, ON
Coordinator / Senior Coordinator / Specialist / Senior Specialist
Added 13 hours ago
K
Digital UAT, Menu and Pricing Coordinator
KFC
Vaughan, ON
- Full-time
This role must have…
Added 13 hours ago
AD
(AMD Employee Referral Posting) Asset / Process Reliability, Manufacturing Technology
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
Coordinator / Senior Coordinator / Specialist / Senior Specialist
Added 13 hours ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 13 hours ago
1
Senior Field Performance Partner, AI
1Password
Remote, Canada
- Full-time
- Remote
…targeted coaching, practice, and performance improvement. As a Senior Field Performance Partner, you’ll work with frontline Sales and Channel leaders across US and Canada to diagnose…
Added 13 hours ago
W
Senior Specialist, Operations
Walmart
Mississauga, ON
- Full-time
Support the Marketplace Operations team by analyzing and evolving seller performance reporting. Establish relationships with sellers, monitor performance, and influence improvements in…
Added 14 hours ago
TU
Utilities Electrical Engineer
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…absences), as well as Assistant Civil Engineer, Utilities System Specialist, Senior Thermal Manager, Engineering Assistant to ensure all E&W records are…
Added 14 hours ago
B
Enterprise Storage and Backup Specialist
Bombardier
Dorval, QC
- Full-time
The Enterprise Storage & Backup Specialist is responsible for the administration, implementation, technical evolution, and continuous improvement of enterprise storage and data protection…
Added 14 hours ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 14 hours ago
M
Solution Specialist (Pre-Sales), Sage Intacct
MNP
Markham, ON · ON · Toronto, ON · Burlington, ON · Mississauga, ON
- Full-time
Make an impact with our Client Services team as a Solution Specialist, Sage Intacct. In this role, you’ll combine your Sage Intacct expertise, commercial mindset, and passion for solving…
Added 14 hours ago
O
Strategic Sourcing Specialist
ORBCOMM
Ottawa, ON
- $80,000 to $100,000 CAD / year
- Full-time
At ORBCOMM, we connect assets, vehicles, and operations worldwide through innovative IoT technology. As a Strategic Sourcing Specialist, you'll play a key role in supporting business growth…
Added 14 hours ago
OR
Accounts Payable Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking an Accounts Payable Specialist. Reporting to Senior Financial Analyst, our ideal candidate is responsible for executing day-to-day accounts payable operations in a fast-paced…
Added 14 hours ago
OR
Senior Specialist Inventory Management
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Specialist, Inventory Management. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for inventory planning and health for…

MDLand

Senior Customer Support Specialist

Markham, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 10, 2027
Experience: 4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Posting language: English
Posted: Nov 11, 2026

Original job description

Zendesk expertise is central to this role. We are seeking a senior support professional who can manage complex EHR customer cases and improve Zendesk workflows and automations.

Company Overview

MDLand International (MDLand) is a health information technology company providing cloud-based certified electronic health records, a data-driven population health platform, patient engagement, and emerging digital health solutions to practices and healthcare organizations.

About the Role

MDLand is seeking an experienced Senior Customer Support Specialist with deep knowledge of Zendesk and hands-on experience supporting EHR customers. You will manage complex customer cases, troubleshoot product and workflow questions, and serve as a Zendesk subject matter resource within the Customer Support team. The ideal candidate can work independently, communicate clearly with healthcare professionals, and identify practical ways to improve support operations.

Key Responsibilities

Provide expert support to EHR customers by phone, online chat, email, and virtual meetings.
Own complex customer cases from investigation through resolution, including clear documentation and timely follow-up.
Troubleshoot EHR product, workflow, configuration, and technical questions and identify practical solutions.
Use Zendesk to organize, prioritize, route, track, and document customer cases.
Configure and optimize Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Identify recurring customer issues and opportunities to improve Zendesk automation, support workflows, knowledge content, and team efficiency.
Partner with IT and product teams to escalate advanced cases with complete troubleshooting details and customer context.
Share EHR and Zendesk knowledge with teammates and help less-experienced specialists address challenging cases.

Qualifications

4+ years of customer support, technical support, help desk, or related customer-facing experience, preferably supporting healthcare technology or SaaS products.
Strong working knowledge of Zendesk Support and experience using Zendesk in a customer support environment.
Hands-on experience with Zendesk workflows and automations, including triggers, macros, views, routing, ticket fields, and other case-management configurations.
Demonstrated experience supporting EHR/EMR customers and handling a wide range of product, workflow, and technical questions.
Ability to use Zendesk to manage complex customer cases and identify opportunities to improve support processes and team efficiency.
Strong analytical, troubleshooting, prioritization, and case-management skills.
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to healthcare professionals.
Bachelor's degree in IT, Business, Communication, Healthcare, or a related field, or equivalent relevant experience.

Bonus Experience

Experience supporting physician practices, clinics, or ambulatory healthcare organizations.
Experience creating Zendesk reports, dashboards, or customer-facing knowledge content.
Experience coaching or mentoring customer support specialists.
Familiarity with healthcare interoperability or integration concepts.

What We Offer

Competitive salary and benefits.
The opportunity to help healthcare customers get more value from technology.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide expert support to EHR customers across phone, chat, email, and virtual meetings, owning complex cases through investigation, resolution, documentation, and follow-up. Configure and improve Zendesk workflows and automations, identify recurring issues, escalate advanced cases to IT and product teams, and share expertise with teammates.

Requirements

Requires at least four years of customer-facing support experience, strong Zendesk knowledge including hands-on workflow and automation configuration, and demonstrated experience supporting EHR/EMR customers. Candidates should have strong troubleshooting, analytical, prioritization, and communication skills, plus a bachelor's degree in a related field or equivalent experience.

Skills

Zendesk Support
Zendesk Automations
EHR/EMR Customer Support
Complex Case Management
Technical Troubleshooting
Customer Communication
Case Documentation
Ticket Routing and Prioritization
Support Process Improvement
Healthcare Technology
SaaS Support
Knowledge Content Development
Mentoring and Coaching
Healthcare Interoperability

Benefits

Competitive Salary
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Zendesk
Zendesk Support
Triggers
Macros
Views
Ticket Routing
Ticket Fields
Automations
EHR
EMR
SaaS
Healthcare Technology
Customer Support
Technical Support
Case Management
Workflow Configuration
Troubleshooting
Customer Service
Knowledge Content
Support Operations
IT Escalation
Product Escalation
Healthcare Interoperability
Integrations
Population Health
Patient Engagement

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Jobs in Canada