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Added 9 mins ago
IC
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Infotek Consulting Inc.
Toronto, ON
- $50 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Manager, Customer Segments & Growth to lead strategic partnerships, sponsorships, and business growth initiatives within a priority customer segment.
Added 10 mins ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
Build strong partnerships with business, technology, IAM, security, HR, risk, and compliance stakeholders.
Added 40 mins ago
NH
Account Executive, Partnership Marketing
National Hockey League (NHL)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Assist Manager and senior team members with renewal support, upsell ideation, and development of incremental inventory.
Added 40 mins ago
D
Business Development Manager | GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 40 mins ago
K&
Operations Manager - Night Shift
Kohl & Frisch Limited
Concord, ON
- Full-time
POSITION TITLE: Operations Manager - Night Shift
Added 40 mins ago
Project Manager, Power Delivery
WSP
Toronto, ON
…You will be expected to support project proposals and some business development…
Added 1 hour ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
…other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our…
Added 1 hour ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 1 hour ago
N(
Manager, Applied Research Services
NBCC (New Brunswick Community College)
Fredericton, NB
- $79,716 to $106,054 CAD / year
- Full-time
As the Manager, Applied Research Services, you will help shape the future of applied research at NBCC by connecting faculty, students, industry, and community partners to solve meaningful…
Added 1 hour ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
…pioneers who have been at the forefront of the construction business for 120 years. With over 92,000 employees worldwide representing more than 125 nationalities, we are a global player…
Added 1 hour ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
…pioneers who have been at the forefront of the construction business for 120 years. With over 92,000 employees worldwide representing more than 125 nationalities, we are a global player…
Added 1 hour ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
…and team performance within the District Pod. Assists in the development of customer business plans & collaborates with cross-functional customer-facing team members and District Customer &…
Added 1 hour ago
V
Regional Sales Manager - Mining (Western Canada)
Veolia
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Represent Veolia at conferences, trade shows, industry associations, and other business development events.
Added 1 hour ago
S
National Key Account Manager
Solina
Toronto, ON
- Full-time
Reporting to the Director, QSR & National Accounts, the National Account Manager - QSR owns a portfolio of named Canadian Tier 1 quick-service restaurant and FSR customers. This is a…
Added 1 hour ago
GD
GARAGE - Store Manager - Charlottetown Mall
Groupe Dynamite, Inc Garage
PE · Charlottetown, Prince Edward Island
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
CC
Senior Product Manager - RQ11606
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Senior Product Manager to manage product lifecycle, from gathering and prioritizing customer requirements to defining product vision, strategy, pricing, positioning, and…
Added 1 hour ago
GD
GARAGE - Store Manager - Charlottetown Mall
Groupe Dynamite
Charlottetown, PE
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
RC
General Manager
Retirement Concepts
Surrey, BC
- $105,000 to $120,000 CAD / year
- Full-time
…other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our…
Added 1 hour ago
Lead, SAP Functional Solutions (Utility Metering & Customer Technology)
Liberty Utilities
Oakville, ON
Support the development and review of business acceptance criteria for enhancements and projects.
Added 1 hour ago
Key Account Manager II
Liberty Utilities
Moncton, NB
The Key Account Manager develops and maintains superior relationships with our large commercial, industrial, municipal and residential customer accounts, including both executive,…
Added 1 hour ago
Key Account Manager II (Natural Gas Utility)
Liberty Utilities
Fredericton, NB
The Key Account Manager develops and maintains superior relationships with our large commercial, industrial, municipal and residential customer accounts, including both executive,…
Added 1 hour ago
AC
Marketing Advisor, Social Media
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Support the Manager, Social Media in the development of annual social media strategies and priorities
Added 1 hour ago
TH
Project Manager II | Temporary Full-Time | Emergency & Urgent Care Program
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Director, Emergency Department & UCC, the Senior Project Manager works collaboratively with staff, physicians, and members of the Emergency Department leadership team to…
Added 1 hour ago
Production Supervisor
Owens Corning
Edmonton, AB
…service. The Production Supervisor reports to the Operations Manager – Edmonton and leads approximately 25…
Added 1 hour ago
TC
Manager, Benefits & Pension
Toromont Cat
Concord, ON
- Full-time
Toromont Industries is looking for a Manager - Benefits & Pension to join our team. Reporting to the Director, Total Rewards, the Manager, Benefits & Pension provides leadership across…

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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