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Added 11 mins ago
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Chinook Centre, Calgary, AB
ELC Beauty LLC
Calgary, AB
⁃ All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 11 mins ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 11 mins ago
WM
Licensed 310T Mechanic Afternoon Shift $10k sign on bonus
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Join an established organization that offers consistent work, long-term opportunities and the support of a North American industry leader.
Added 11 mins ago
TH
Psychologue ou Psychothérapeute en dépendances
TELUS Health
Montreal, QC
- Part-time
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of…
Added 11 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Demonstrate ability to collaborate and contribute as a team member and leader - understand personal and team roles; contribute to a positive working environment by building solid…
Added 11 mins ago
TC
Director of Sales and Marketing
Terex Corporation
Calgary, AB · Olds, AB · Vancouver, BC · BC · Sudbury, ON · ON · QC · CA-AB Olds
- Full-time
…revenue growth, profitability, market share expansion, and customer retention. This position provides leadership to the Sales and Marketing teams and is accountable for developing and…
Added 11 mins ago
T
Trust Officer
TD
Windsor, ON
- Full-time
…protection to provide highly personalized advice, solutions, and service to clients. Private Trust builds dynamic and long-lasting relationships with high-net-worth clients. Our highly…
Added 11 mins ago
MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Training
Mount Forest, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 11 mins ago
MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Jobs
Mount Forest, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 11 mins ago
MF
3rd/4th Year 306A Plumbing Apprentice
Merit for Apprenticeship
Mount Forest, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 11 mins ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
…Services/Deputy Treasurer to guide and inspire a dedicated Finance team on its journey to successfully administering the finances of the Corporation while delivering excellent customer…
Added 27 mins ago
OA
Lot Associate OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Part-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 27 mins ago
D
Chef Exécutif / Executive Chef
Dexterra
Sainte-Anne-de-Bellevue, QC
- Full-time
…are currently looking for an Executive Chef to work with our team. The selected individual will also be a true culinary creator, people developer, and steward of our three…
Added 27 mins ago
CL
Senior Beauty Sales Consultant
Chatters Limited Partnerships
Chilliwack, BC
- Full-time
Educate customers and team members on professional hair care products, trends, and routines.
Added 27 mins ago
Customer Service Professional
UL Solutions
Toronto, ON
Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
Added 42 mins ago
EG
Area Vice President - West
Endress+Hauser Group
ON · Ontario, Canada
- Full-time
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation.…
Added 42 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
Trail Appliances AB/SK
Saskatoon, SK
- Part-time
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values…
Added 42 mins ago
WC
Director, Strategic Account Management - Research Services (Bilingual)
Walmart Canada
Mississauga, ON
- Full-time
Walmart Data Ventures is looking for an experienced consumer insights, people and business leader to join our growing Research Services organization. The Director will lead a significant…
Added 42 mins ago
SF
Manager, Server & Storage
Simon Fraser University
Burnaby, BC
- Full-time
The ideal candidate is a collaborative and strategic IT leader with extensive experience managing enterprise infrastructure services in a complex environment. They bring strong technical…
Added 42 mins ago
K&
Operations Manager - Night Shift
Kohl & Frisch Limited
Concord, ON
- Full-time
+ Oversee daily night-shift operations, ensuring productivity, inventory accuracy, operational efficiency, quality, and customer service commitments are consistently achieved.
Added 42 mins ago
M
Assistant Manager, Operations, Queenston Road
Mark's
Hamilton, ON
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 42 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Edmonton, AB · South Edmonton, AB
- $16 to $17 CAD / hour
- Part-time
- Contract
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 42 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
Trail Appliances Ltd.
Saskatoon, SK
- Part-time
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values…
Added 42 mins ago
D
Lab Assistant
Dynacare
Keswick, ON · Richmond Hill, ON · Tottenham, ON · QC · Woodbridge, QC
- Part-time
…timely manner. You also play an important role in providing customer service to create the best possible patient experience. These can be stressful situations for patients, and you need to…
Added 57 mins ago
SE
Onsite Supervisor
SMS Equipment Inc.
Fort McMurray, AB
- Full-time
This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and…

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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