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Added 23 mins ago
MC
Communications Coordinator (12-month contract)/Coordonnateur ou coordonnatrice des communications (contrat 12 mois)
Make-A-Wish Canada
Halifax, NS
- Full-time
Coordinate communications and marketing plans for regional initiatives, including key messaging, social media calendars, performance metrics, and event materials.
Added 23 mins ago
CR
Active Living Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance…
Added 23 mins ago
CR
Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance…
Added 38 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Initiate and maintain contact with event organizers to support the attraction of events to the Uptown with a particular focus on events that will stimulate economic impact to the City,…
Added 53 mins ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
Make decisions in matters of employment, training, discipline, termination of staff under their jurisdiction.
Added 1 hour ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Progressive experience in strategic communications, marketing, public relations, or corporate communications, including experience coordinating projects and supervising staff.
Added 2 hours ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Distribute communications to appropriate audiences, which may include print, mass emails to students, staff and faculty;
Added 2 hours ago
UO
Assistant Supervisor
University of Waterloo
Waterloo, ON
- Full-time
Assist with hiring, training, motivating and performance management of full-time and part-time hourly staff within assigned unit(s).
Added 2 hours ago
EG
Event AV Operations Manager- Fairmont Banff Springs
Encore Global
Banff, AB
- Full-time
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…
Added 2 hours ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health
Surrey, BC
- Full-time
…Provides SIM specific leadership, advice and support to the SIM staff regarding resource planning, the coordination of simulation activities, developing event calendars and efficient…
Added 3 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring…
Added 3 hours ago
CI
Operations Manager
CavernUs Inc.
Calgary, AB
- Full-time
…daily operations at CavernUs Inc. This role includes managing staff schedules, supervising front-of-house and back-of-house activities, and ensuring high standards of hospitality and…
Added 6 hours ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
· Make decisions in matters of employment, training, discipline, termination of staff under their jurisdiction.
Added 6 hours ago
CE
Maintenance Data Analyst
Cenovus Energy
Edson, AB
- Full-time
Paid vacation (including a flex day program for eligible staff)
Added 6 hours ago
CR
Senior Aquatic Worker - Salt Spring Island Aquatic
Capital Regional District
Saltspring Island, BC
- Part-time
…as well as the ability to provide guidance and direction to staff. This position requires the ability to work flexible hours, including weekends and…
Added 6 hours ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives
Added 6 hours ago
VC
Radiological Technologist
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Part-time
…best practice radiation safety principles to protect patients, staff and the general public and completes required documentation and administrative tasks. Monitors the patient during the…
Added 6 hours ago
CU
Full Stack Web/Multimedia/Mobile Developer
Carleton University
Ottawa, ON
- Other
…organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the…
Added 6 hours ago
CO
Event Lead (Kitchener Market and Downtown)
City of Kitchener
Kitchener, ON
- Full-time
This role provides day-of-event support, including event execution, troubleshooting, and direction to casual event staff. Event Leads function as direct support to the full-time Event…
Added 6 hours ago
LC
Assistant, RES, Records and Registration
Langara College
Vancouver, BC
- Full-time
…College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or…
Added 6 hours ago
B
Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
Coordinate and execute event requests made by facility’s managers
Added 6 hours ago
NH
Mental Health Counsellor - NH Scarborough
Nisa Helpline
Toronto, ON · Scarborough, ON
- Full-time
Provide training to staff and volunteers on trauma-informed practices, mental health resources and other training where needed.
Added 7 hours ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Full-time
…Provides SIM specific leadership, advice and support to the SIM staff regarding resource planning, the coordination of simulation activities, developing event calendars and efficient…
Added 7 hours ago
CI
Operations Manager
CavernUs Inc.
Calgary, AB
- Full-time
…Operations Manager designs and refines service standards, supports staff scheduling and performance, and monitors operational budgets and cost controls. They collaborate closely with…
Added 7 hours ago
AC
Events Coordinator
Aramark Canada
Ottawa, ON
- Full-time
Support Event Services Managers with administrative tasks.

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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