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Added 17 mins ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting…
Added 1 hour ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 2 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate and collaborating with the Respiratory Therapy Professional Practice Leader (PPL) and Professional Practice Coordinator (PPC), the RT Educator,…
Added 2 hours ago
SA
Assistant Restaurant Manager at IHOP
SSP America
Mississauga, ON
- Full-time
…quality. You’ll lead a team of Food Travel Experts, oversee daily operations, and provide hands-on support to maintain a safe, efficient, and guest-focused…
Added 2 hours ago
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Line Cook - Deschutes Brewery at PDX
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Mississauga, ON
- Full-time
SSP America is a leader in the food travel industry, specializing in bringing a "Taste of Place" to airports across the Americas. With a commitment to creating an inclusive culture of care,…
Added 2 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
Added 3 hours ago
CO
RECREATION LEADER - PART TIME
City of New Smyrna Beach - Human Resources
Leader, SK
- Part-time
The Recreation Leader performs in planning, organizing, supervising, and coordinating recreational programs and activities at an assigned recreational facility or community center. The…
Added 3 hours ago
A
Dealership Retail Experience Strategist [AQ-24226]
Aquent
Canada
- Contract
Aquent is proud to partner with a globally recognized leader in the automotive industry, a company dedicated to delivering unparalleled driving experiences and exceptional customer service.…
Added 3 hours ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Joliette, QC
- Full-time
Added 3 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Longueuil, QC
- Contract
Added 3 hours ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Are you a culinary leader with passion? Do you love to create and entertain?
Added 3 hours ago
CR
Culinary Manager- 6 Month Contract
COGIR Real Estate
Calgary, AB
- Full-time
Are you a culinary leader with passion? Do you love to create and entertain?
Added 3 hours ago
AF
2nd Cook - Artemis Blackwater Mine
ATCO Frontec
BC · Cariboo I, BC
- Full-time
ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services and disaster and emergency management for a diverse…
Added 3 hours ago
TT
Project Manager
T-Lane Transportation
AB · Edmonton, AB
- Full-time
T-Lane Transportation is a leader in specialized transportation, heavy haul, and industrial moving services across Canada and the United States. Headquartered in Edmonton, Alberta, with…
Added 3 hours ago
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Manager - Post Anesthesic Recovery
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, PAC, Same Day Admission, Day Surgery, PACU is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare…
Added 3 hours ago
US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
Fitch Group
Toronto, ON
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main…
Added 3 hours ago
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Group
Toronto, ON
Added 3 hours ago
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Assembly - Mechanics
FluksAqua
Montreal, QC
- Full-time
ID de l'offre REF64791C Date de publication 10/27/2026 Location Canada Category Opérations / Exploitation & Maintenance
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Success in this role will require a leader who can influence, build trust across diverse stakeholder groups, navigate competing priorities, and create shared accountability for safety…
Added 3 hours ago
PP
Clinic Manager
People Prodigy Recruitment
Port Alberni, BC
- $75,000 to $80,000 CAD / year
- Full-time
As Clinic Manager, you'll oversee the day-to-day operations of the clinic and lead a founding MOA team supporting four family physicians (each seeing roughly 20–30 patients per day). Your…
Added 3 hours ago
AS
Senior/Lead Business Analyst- BMT
Apex Systems
Toronto, ON
- $45 to $60 USD / hour
- Contract
Facilitate focused requirements sessions with business, operations, technology, and development stakeholders.
Added 3 hours ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 3 hours ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…
Added 4 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 4 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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