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Added 17 mins ago
DF
Systems Administrator
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 17 mins ago
HE
Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Want to build practical business skills instead of spending every day behind a desk.
Added 17 mins ago
WT
Inside Sales Representative
Woodgrove Technologies Inc.
Toronto, ON · North York, ON
- Full-time
Populating and working with a CRM system Managing service contracts
Added 46 mins ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Excel, Visio, PowerPoint, and Project), Crystal Reports, SQL and Service Desk Tools such as Service Now. Participate in implementation and go live/activation support on…
Added 46 mins ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Surrey, BC
- $18.25 to $19.5 USD / hour
- Full-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 46 mins ago
A
Information Technology (IT) Support Specialist
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Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…the IT department to ensure tickets are resolved according to service level agreements. In this role you will: Develop expertise in AirSprint’s operations and its software systems. Provide…
Added 1 hour ago
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Director, Clinical Operations - BC Cancer Nanaimo
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Nanaimo, BC
- Full-time
…policies, subject to terms and conditions, including a return-of-service agreement. Details will be confirmed at the time of…
Added 1 hour ago
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Sanya’k̓ula
Vancouver, BC
- Full-time
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A/P Administrator
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Bolton, ON
- Full-time
Added 2 hours ago
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Concrete Plant Supervisor
Heidelberg Materials UK
Toronto, ON · Scarborough Junction, ON
- Full-time
This isn’t a role where you’ll be sitting behind a desk all day. You’ll be at the heart of the operation, taking ownership of the plant and helping ensure our customers receive a great…
Added 3 hours ago
AH
Administrative Support III
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Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…team, performing multiple clerical duties at the lab reception desk. The incumbent will work as part of a team of clerical staff responsible for clinic reception, maintaining health…
Added 3 hours ago
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Plumbing and Electrical Sales Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 hours ago
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Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Participate in activities related to coordinating the inter-disciplinary team as required for the clinic/program service delivery.
Added 4 hours ago
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Supervisor - Quality, Education & Business Services (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
…evaluates educational programs to ensure that quality of care / service levels are…
Added 5 hours ago
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clerk, hotel front desk
Fairfield Inn & Suites Lethbridge
Lethbridge, AB
- Full-time
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Added 6 hours ago
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Night Attendant- Part Time
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- Part-time
To run the front desk in a courteous efficient manner;
Added 6 hours ago
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Receptionist Part-Time (Go Mazda)
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Edmonton, AB
- Part-time
…values professionalism, excellence, and a passion for customer service? Many of our senior leaders started their careers with us in this exact…
Added 6 hours ago
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(CAN) Customer Service Desk Associate
Walmart Canada
Regina, SK
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 hours ago
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(CAN) General Merchandise Associate
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Trenton, ON
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 hours ago
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General Merchandise Associate (FT-Temp)
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London, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 hours ago
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(CAN) Customer Service Desk Associate** PT Customer service**
Walmart Canada
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- Full-time
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Added 6 hours ago
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Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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