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Added 11 mins ago
DG
Superviseur des services alimentaires
Dexterra Group
Sainte-Anne-de-Bellevue, QC
- Full-time
The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…
Added 11 mins ago
DG
Chef gestionnaire / Chef manager
Dexterra Group
Montreal, QC
- Contract
The Chef Manager is responsible for overseeing the operations of their assigned unit, which includes food production, customer service, administrative tasks such as ordering and billing,…
Added 11 mins ago
R
Department Manager (Seasonal, Inside & Outside Lawn and Garden)
RONA
Langford, BC
- Temporary
Carry out merchandising duties according to the Store Manager’s directions
Added 11 mins ago
TU
Administrative Clerk
The University of British Columbia
Vancouver, BC
- $4,442 to $4,877 CAD / month
- Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 11 mins ago
TU
Dishwasher - Residence (Auxiliary)
The University of British Columbia
Vancouver, BC
- $22.76 to $24.1 CAD / hour
- Part-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 11 mins ago
Graduate Admissions Specialist
University of Guelph
Guelph, ON
Reporting to the Manager, Graduate Admissions, the Graduate Admissions Specialist is one of three Specialists in the Office of Graduate and Postdoctoral Studies (OGPS), responsible for the…
Added 11 mins ago
Workplace Violence & Harassment Investigator
CityofOttawa
Ottawa, ON
…City’s Code of Conduct under delegated authority of the Program Manager, with autonomy over investigation methodology, credibility assessments, and factual findings. Provides findings and…
Added 11 mins ago
DP
Front Desk Night Associate
Diamond Property Services
Mississauga, ON
- Full-time
Oversees and schedules all Front Desk staff for building.
Added 11 mins ago
E
Clinical Educator - Northern Ontario
Extendicare
Sudbury, ON · LTC - Van Daele (Van Daele St.)
- Full-time
Reporting to the Senior Manager of Clinical Education, the Clinical Educator partners with home and regional leaders as well as frontline teams to deliver standardized, evidence-informed…
Added 11 mins ago
ENGINEERING TECHNOLOGIST TECHNICIAN 1
City of Toronto
Toronto, ON
Undertakes projects, trains and provides technical direction to staff, such as enters, edits, updates, validates, and analyzes data related to various Transportation projects and programs…
Added 11 mins ago
PUBLIC HEALTH NURSE
City of Toronto
Toronto, ON
Reporting to a manager within Community Health and Well-being, the public health nurse (PHN) will deliver appropriate services in the French language to Toronto families, schools and…
Added 41 mins ago
Operating Room Unit Clerk - Burnaby Hospital
Fraser Health
Burnaby, BC
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional…
Added 41 mins ago
FH
Registered Nurse, Transition Line - Cardiac Stepdown - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional…
Added 41 mins ago
FH
Licensed Practical Nurse, Full Scope - Surrey Memorial Hospital - Emergency Department
Fraser Health
Surrey, BC
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 41 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 41 mins ago
FH
Program Clerk
Fraser Health
New Westminster, BC
- Full-time
Makes arrangements for relief staffing by receiving notification from staff and/or Staffing Services, recording calls and making any necessary calculations such as staff/patient ratios to…
Added 41 mins ago
FH
Manager, Access, Care & Transitions
Fraser Health
Surrey, BC
- Temporary
The Manager, Access, Care & Transitions is a key member of the Integrated Long Term Care & Assisted Living team and provides overall management to the team of health professionals and…
Added 41 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
Coordinates nursing care for the patient; sets priorities, assigns and delegates tasks to support staff, and makes referrals to the interprofessional care team according to established…
Added 41 mins ago
FH
Coordinator, Education, Training and Development
Fraser Health
Surrey, BC
- Full-time
Coordinates practicum placements for students and mentorship for new staff in consultation with the Manager and Supervisor.
Added 41 mins ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team…
Added 1 hour ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
…tenancy-related responsibilities. They also provide backup to site staff, respond to emergencies including overdoses, and act as a key connector between tenants and external community…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.

MEC

Department Manager, Member Experience

North Vancouver, BC, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $48,100 to $60,200 per year. Your starting salary will reflect your skills, experience, and qualifications.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while ensuring excellent member experiences across the sales floor, cash and member service desk, and technical service shop. Drive community engagement and store performance by coaching staff, resolving member needs, using business metrics, and maintaining operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service environments, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work flexible hours, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Issue Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Event Coordination
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Operational Standards
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Technical Service Shop
Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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