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Added 33 mins ago
WD
Dogsled Tour Guide
Winterdance Dogsled Tours
ON · Haliburton, ON
- Contract
Company Description Winterdance Dogsled Tours is an outdoor adventure company based in the Haliburton Highlands, Ontario, Canada, specializing in guided dogsled experiences through scenic…
Added 3 hours ago
CS
Instructor, Foundations of Medicine and Healthcare (Ottawa)
Circuit Stream
Ottawa, ON
- $1,500 to $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 1 day ago
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Instructor, Video Game Coding and Game Design (Calgary)
Circuit Stream
Calgary, AB
- $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 1 day ago
D|
Service Advisor | Yorkdale Nissan
DAG | Downtown AutoGroup
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- Full-time
Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Yorkdale Nissan, part of the revolutionary Downtown AutoGroup…
Added 1 day ago
VC
Mental Health & Addictions Case Coordinator Nurse - Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN)
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On the doorstep of both Vancouver and Vancouver Island, the Powell River region offers an array of experiences for travelers of all kinds, no matter the season. Experience the legendary…
Added 1 day ago
CS
Instructor, Entrepreneurship and Business Innovation (Montreal)
Circuit Stream
Montreal, QC
- $1,500 to $1,650 CAD / week
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…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 2 days ago
CS
Instructor, Foundations of Medicine and Healthcare (Mississauga)
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Mississauga, ON
- $1,500 to $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 2 days ago
VC
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Added 2 days ago
VC
Care Aide (Various Areas)
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- $31.64 CAD / hour
- Temporary
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Indigenous Homelessness Outreach Worker (Community Social Service Diploma)
Vancouver Coastal Health
Powell River, BC
- $33.49 to $35.31 CAD / hour
- Temporary
On the doorstep of both Vancouver and Vancouver Island, the Powell River region offers an array of experiences for travelers of all kinds, no matter the season. Experience the legendary…
Added 2 days ago
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Indigenous Homelessness Outreach Worker (Community Social Service Diploma)
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- Full-time
On the doorstep of both Vancouver and Vancouver Island, the Powell River region offers an array of experiences for travelers of all kinds, no matter the season. Experience the legendary…
Added 2 days ago
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Instructor, HealthTech Innovation (Toronto)
Circuit Stream
Toronto, ON
- $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 2 days ago
CS
Instructor, Foundations of Medicine and Healthcare (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 2 days ago
WC
Manager
West Coast Expeditions - Kayak Tours BC
Kyuquot, BC
- Full-time
Company Description West Coast Expeditions has been providing authentic, engaging experiences on Canada’s west coast since 1972, with a focus on sea kayaking tours since 1988. The…
Added 3 days ago
CN
Commercial Trainer
Canadian North
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- Full-time
Experience the North - Adventure meets purpose
Added 3 days ago
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Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
…training from a checkbox into a superpower. The result? Better experiences for learners and real results for…
Added 3 days ago
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Instructor, Introduction to Law & Debate and Public Speaking (Markham)
Circuit Stream
Markham, ON
- $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 3 days ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power…
Added 4 days ago
CS
Instructor, AI Machine Learning and AI Robotics with Python (Vancouver)
Circuit Stream
Vancouver, BC
- $1,500 to $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 4 days ago
CG
Breakfast Host Canalta Hotel
Canalta Group
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Ready to make a difference? Join us in creating unforgettable experiences - your adventure starts here! To apply please submit your resume outlining your qualifications and why you would be…
Added 4 days ago
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Instructor, Introduction to Law & Debate and Public Speaking (Ottawa)
Circuit Stream
Ottawa, ON
- $1,500 to $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 4 days ago
CS
Instructor, HealthTech Innovation (Vancouver)
Circuit Stream
Vancouver, BC
- $1,500 to $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 5 days ago
CS
Instructor, Entrepreneurship and Business Innovation (Toronto)
Circuit Stream
Toronto, ON
- $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 5 days ago
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Instructor, Cyber-Defender Ethical Hacking (Calgary)
Circuit Stream
Calgary, AB
- $1,650 CAD / week
- Contract
…engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into…
Added 5 days ago
CS
Instructor, Introduction to Law & Debate and Public Speaking (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…engineering, medicine, and business to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into…

MEC

Department Manager, Member Experience

Vancouver, BC, Canada

$56,000 to $69,900 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $56,000 to $69,900 CAD / year
Job type: Full-time
Apply by: Dec 8, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 8, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $56,000 to $69,000 per year. The final offer will be based on the candidate’s skills, experience and qualifications relative to the role.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop frontline teams while overseeing member service across the sales floor, cash and service desk, and tech service shop. Drive community engagement and store performance by coaching staff, resolving member issues, using business metrics, and ensuring operational standards are met.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work a flexible schedule, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Experience
Customer Service
Conflict Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Sales And Service KPI Analysis
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Tech Service Shop
Service Standards
Real-Time Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Member-Facing Events
Product Demonstrations
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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