Jobs in Canada

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Added 9 mins ago
CO
Principal Planner, Policy
City of Pickering
Canada
- Full-time
Formulates and substantiates preferred and alternative recommendations on a wide variety of municipal planning and related matters for the consideration of the Manager.
Added 9 mins ago
B
Sales Operations Manager (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
S
Senior Director, Revenue Enablement
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
Prior hands-on experience in a quota-bearing or field-facing role (e.g., Account Executive, Account Manager, Sales Manager, or Solution Consultant), bringing authentic credibility and…
Added 9 mins ago
Maintenance Manager
Optima Living
Surrey, BC
Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role…
Added 9 mins ago
AB
Policy Analyst
Alberta Beef Producers
Calgary, AB
- Part-time
Reports to: Government Relations and Policy Manager
Added 10 mins ago
GI
Sustainability Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Vice President, Land Management & Environment, the Sustainability Manager will lead the development, implementation, and continuous improvement of Green Infrastructure…
Added 10 mins ago
TH
Manager, Organizational Effectiveness and Talent Management
The Home Depot
Canada
- Full-time
The Manager, Organizational Effectiveness and Talent Management will lead the design, enhancement, and delivery of projects and processes related to succession planning, career development,…
Added 10 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Lacolle, QC
- $44,638 to $69,747 CAD / year
- Full-time
Si un permis d’importation est requis, utilise le programme électronique en ligne pour obtenir les renseignements nécessaires
Added 25 mins ago
CI
Assistant Store Manager
Carters Inc.
East Gwillimbury, ON · Newmarket, ON
- Full-time
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…
Added 25 mins ago
A
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la…
Added 40 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 40 mins ago
A
Manager Professional Education and Development
Alcon
Mississauga, ON
- $90,594 to $135,891 CAD / year
- Full-time
Alcon Canada’s Commercial Vision Care team is looking for a Manager, Professional Education and Development to lead the development and execution of professional education and health care…
Added 40 mins ago
Child Intervention Supervisor
Government of Alberta
Peace River, AB
Added 55 mins ago
HR
Registered Nurse 7 East Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Employment Status: Part-TimeHours of Work: Must be able to work rotating shifts days, nights, evenings, weekends an holidays
Added 1 hour ago
D&
OD Specialist, Change & Enablement
Day & Ross
Hartland, NB
- Full-time
…that maximize employee understanding, adoption, and long‑term engagement with new ways of…
Added 1 hour ago
SC
Senior Analyst / Consultant
SATOV Consultants
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job Location: Downtown Montréal (at least 3 days per week in-office) · Lieu : Centre-ville de Montréal (au moins 3 jours par semaine au bureau)
Added 1 hour ago
D
Business Development Manager • GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 1 hour ago
B
Regional Health, Safety, Environment & Quality Manager
BMT
Ottawa, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are currently seeking an experienced Regional HSEQ Manager to lead the delivery of our Health, Safety, Environment, Quality and Security priorities across North America. They work in…
Added 1 hour ago
V
Senior Robotics Simulation Developer / Ingénieur(e) principal(e) en simulation robotique
Vention
Montreal, QC
- Full-time
Collaborate with the product manager, tech lead, developers, UX/UI designer and Vention’s mechanical and robotics experts
Added 1 hour ago
S
HSE Manager, Canada
Sanofi
Toronto, ON
- Full-time
The HSE Manager for Canada is a strategic leader accountable for driving world-class health, safety, and environmental performance across Commercial Operations and Digital HUB environments…
Added 1 hour ago
JR
FEED MILL PRODUCTION SUPERVISOR
Jump Recruitment Specialists
St. John's, NL
- Full-time
…Topsail Road location. Under the direction of our Feed Mill Manager, this position is tasked with ensuring the safe, effective and efficient operations at our Feed Mill which includes our…
Added 1 hour ago
YH
Mental Health and Addictions Clinician
YWCA Halifax
Halifax, NS
- Full-time
Experience providing clinical therapy using evidence-based methods and modalities, strong clinical decision making, collaborative practice, and client engagement strategies.
Added 1 hour ago
MO
Manager, Community Housing & Tenant Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Manager, Community Housing & Tenant Services in the Housing Services division.
Added 1 hour ago
AE
Senior Manager, Science and Technology Programs
Atomic Energy of Canada, Ltd.
Chalk River, ON
- Other
…of rights, mutual understanding and respect, and meaningful engagement, collaboration, and…

MEC

Department Manager, Member Experience

Vancouver, BC, Canada

$56,000 to $69,900 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $56,000 to $69,900 CAD / year
Job type: Full-time
Apply by: Dec 8, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 8, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $56,000 to $69,000 per year. The final offer will be based on the candidate’s skills, experience and qualifications relative to the role.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop frontline teams while overseeing member service across the sales floor, cash and service desk, and tech service shop. Drive community engagement and store performance by coaching staff, resolving member issues, using business metrics, and ensuring operational standards are met.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work a flexible schedule, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Experience
Customer Service
Conflict Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Sales And Service KPI Analysis
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Tech Service Shop
Service Standards
Real-Time Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Member-Facing Events
Product Demonstrations
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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Jobs in Canada