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Added 1 hour ago
M
Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
…it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store…
Added 1 hour ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Lead store community outreach, partnerships, and member-facing events
Added 1 hour ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
You will own our referral partnerships across the western Greater Toronto Area, building relationships with realtors, mortgage brokers and other professionals who influence where real…
Added 1 hour ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
You will own our referral partnerships across the western Greater Toronto Area, building relationships with realtors, mortgage brokers and other professionals who influence where real…
Added 2 hours ago
J&
Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Lead evidence-based policy positions, advocacy strategies, submissions, consultation responses, briefing materials and stakeholder engagement plans.
Added 4 hours ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
Are you a hunter, relationship builder and driven sales professional who loves opening doors, winning new business and building lasting partnerships?
Added 7 hours ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 8 hours ago
CS
Instructor, AI Machine Learning and AI Robotics with Python (Vancouver)
Circuit Stream
Vancouver, BC
- $1,500 to $1,650 CAD / week
- Contract
…to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into hands-on experiences that build skills,…
Added 8 hours ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…resources that transform lives. In this role, you will develop and lead creative, strategic and heartfelt fundraising initiatives that connect donors to meaningful impact by cultivating…
Added 10 hours ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
…has built a reputation for quality, reliability, and strong partnerships across homeowners, developers and the building‑envelope…
Added 10 hours ago
CS
Instructor, Introduction to Law & Debate and Public Speaking (Ottawa)
Circuit Stream
Ottawa, ON
- $1,500 to $1,650 CAD / week
- Contract
…to psychology, sports, outdoor adventure, and more. Through partnerships with leading universities and industry experts, we turn those interests into hands-on experiences that build skills,…
Added 13 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Added 13 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 13 hours ago
L
Guest Experience Lead | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 14 hours ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
Lead a safe, reliable, and financially sustainable Marine Operations business that consistently meets the needs of internal and external customers.
Added 19 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 19 hours ago
HE
Outside Sales Representative
HighFire Energy Services
Redwater, AB
- Full-time
Proven relationship building and customer service abilities to establish trust and support long-term client partnerships.
Added 20 hours ago
NM
Underground Mine Surveyor
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…Improving Daily provides the foundation for our strategy to Lead in Gold and Grow in Copper and our purpose to Unearth Value Sustainably to Advance…
Added 20 hours ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…a key part in expanding market share, strengthening client partnerships, and achieving strategic sales targets within the Traffic Control…
Added 1 day ago
M
Chief Scientist Officer
MyGutIQ
Remote, Canada
- Full-time
- Remote
We are seeking an experienced, hands-on Chief Scientific Officer (CSO) to lead our scientific research, technology development, and validation efforts.
Added 1 day ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 1 day ago
CS
Instructor, HealthTech Innovation (Vancouver)
Circuit Stream
Vancouver, BC
- $1,500 to $1,650 CAD / week
- Contract
…to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into hands-on experiences that build skills,…
Added 1 day ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 day ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 day ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Build and maintain effective partnerships with key cross-functional leads

MEC

Department Manager, Member Experience

Vancouver, BC, Canada

$56,000 to $69,900 CAD / year · Full-time

Apply About employer

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Job details

Pay: $56,000 to $69,900 CAD / year
Job type: Full-time
Apply by: Dec 8, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 8, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $56,000 to $69,000 per year. The final offer will be based on the candidate’s skills, experience and qualifications relative to the role.

Apply About employer

More about this job

Responsibilities

Lead and develop frontline teams while overseeing member service across the sales floor, cash and service desk, and tech service shop. Drive community engagement and store performance by coaching staff, resolving member issues, using business metrics, and ensuring operational standards are met.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work a flexible schedule, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Experience
Customer Service
Conflict Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Sales And Service KPI Analysis
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Tech Service Shop
Service Standards
Real-Time Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Member-Facing Events
Product Demonstrations
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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