Jobs in Canada

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Added 33 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- Full-time
Team culture that values collaboration, learning, and shared success.
Added 33 mins ago
TM
Project Manager
The Miller Group
Toronto, ON · Etobicoke, ON
- Full-time
As the Project Manager, you will oversee the day-to-day delivery of an MTO Area Maintenance Contract, ensuring operational performance targets are met safely, efficiently, and profitably.…
Added 1 hour ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Saskatoon, SK
- Full-time
Team culture that values collaboration, learning, and shared success.
Added 1 hour ago
NB
Manager, Financing Solutions
National Bank of Canada
Calgary, AB
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 2 hours ago
H&
Assistant Store Manager - Market Mall
Hillberg & Berk
Calgary, AB
- Full-time
…driving sales, and enhancing operations, our Assistant Store Manager position, at our Market Mall location in Calgary may be the role for…
Added 2 hours ago
W
Director, Partner Sales
Wagepoint
Remote, Canada
- $145,000 to $162,000 CAD / year
- Full-time
- Remote
Stay Curious and Kind by challenging assumptions, learning quickly, and leading with empathy.
Added 3 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages…
Added 5 hours ago
LH
Physiotherapist
Lifemark Health Group
St. Catharines, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Team culture that values collaboration, learning, and shared success.
Added 5 hours ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
Depending on the site may assist the project manager in building project schedules & coordinating activities with the plant for major capital projects.
Added 5 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Support learning and development initiatives, leadership development programs, and employee training activities.
Added 5 hours ago
BH
Clinical Scholar – General – Quality #596-26
Brightshores Health System
Owen Sound, ON
- Full-time
The Clinical Scholar Role provides experienced nurses with leadership and mentorship opportunities, supporting newly graduated nurses, (within 18 months of graduation), internationally…
Added 5 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Sidney, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 6 hours ago
System Technologist, Process Controls
Lactalis
Belleville, ON
Depending on the site may assist the project manager in building project schedules & coordinating activities with the plant for major capital projects.
Added 6 hours ago
E
US Corporate Tax - Calgary - Manager
EY
Edmonton, AB
- Full-time
cross-border tax issues and drafting technical memos related to specific client matters
Added 6 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Halifax, NS
- Part-time
Team culture that values collaboration, learning, and shared success.
Added 7 hours ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, HR Advisory Services and Recruitment and working as a member of a cohesive team, the Human Resources Business Partner will act as a consultant and strategic…
Added 7 hours ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 8 hours ago
BG
Project Manager (Construction)
BTY Group
Vancouver, BC
- $75,000 to $115,000 CAD / year
- Full-time
Our Project Management team is looking for a Project Manager to help coordinate consultants and contractors, manage budgets and schedules, and keep several smaller projects moving.
Added 8 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 8 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 8 hours ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
…their store. They ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA’s objectives and…
Added 9 hours ago
LH
Physiotherapist - ADP Authorizer
Lifemark Health Group
Leamington, ON
- $36.92 to $54.14 CAD / hour
- Internship
Step 2: Meet Our Leadership: Next, you’ll have a video or in-person interview with a Staffing Manager Regional Director.
Added 10 hours ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 10 hours ago
ET
Sales Supervisor
Execulink Telecom
Woodstock, ON
- Full-time
…build confidence, and help create an engaging, goal-driven culture where people can do their best work and celebrate success along the…
Added 10 hours ago
TR
Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
…advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the…

MEC

Department Manager, Member Experience

Vancouver, BC, Canada

$56,000 to $69,900 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $56,000 to $69,900 CAD / year
Job type: Full-time
Apply by: Dec 8, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 8, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

The salary range for this role is $56,000 to $69,000 per year. The final offer will be based on the candidate’s skills, experience and qualifications relative to the role.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop frontline teams while overseeing member service across the sales floor, cash and service desk, and tech service shop. Drive community engagement and store performance by coaching staff, resolving member issues, using business metrics, and ensuring operational standards are met.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, along with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service KPIs, train and develop teams, work a flexible schedule, and have an interest in outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Experience
Customer Service
Conflict Resolution
Recruitment And Onboarding
Training And Development
Community Engagement
Sales And Service KPI Analysis
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Frontline Leadership
Member Service
Cash And Member Service Desk
Tech Service Shop
Service Standards
Real-Time Coaching
Recruitment
Onboarding
Training
Product Knowledge
Community Outreach
Community Partnerships
Member-Facing Events
Product Demonstrations
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Retail
Team Engagement

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Jobs in Canada