Jobs in Canada

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Added 7 mins ago
Westmount Store - Assistant Manager
Running Room
Westmount, QC
Part Time Store Assistant manager 20-30hrs/week.
Added 7 mins ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Good judgment is shown in advising the Program Manager and/or delegate of unusual situations or issues;
Added 7 mins ago
NC
Program Assistant, Moosonee (26-48)
Northern College of Applied Arts and Technology
Moosonee, ON
- Full-time
Reporting to the Manager, Employment Services and Academic Upgrading, the Program Assistant will be responsible for providing reception services for the Access Centre. In addition, they…
Added 7 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 36 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 36 mins ago
NH
INDIGENOUS HEALTH SERVICE ASSISTANT
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Indigenous Health Service Assistant (Indigenous Service Assistant) proactively engages with…
Added 36 mins ago
M
Department Manager, Member Experience (Full Time)
MEC
Ottawa, ON
- $48,100 to $60,200 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 36 mins ago
PV
Keyholder
Pet Valu
Taber, AB
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 52 mins ago
TS
Educator
Tokyo Smoke
Hamilton, ON
- Part-time
Can Sell certification required
Added 52 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
Customer Marketing Coordinator
Campari Group
Edmonton, AB · The Orchards At Ellerslie, AB
Work with the Customer Marketing Manager to deliver collateral in support of annual trade plans.
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
CG
Customer Marketing Coordinator
Campari Group
Toronto, ON
- Full-time
Work with the Customer Marketing Manager to deliver collateral in support of annual trade plans.
Added 3 hours ago
TF
Program Manager
Toronto Foundation for Student Success
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
Must have a valid driver’s license and access to a reliable vehicle for work
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
W
(CAN) OMNI Assistant Manager
Walmart
Kingston, ON
- Full-time
…Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when…
Added 3 hours ago
TU
Research Coordinator
The University of British Columbia
Vancouver, BC
- $5,538.94 to $6,497.44 CAD / month
- Part-time
Experience in clinical research, as coordinator, administrator, or research assistant or the equivalent combination of education and experience preferred.
Added 3 hours ago
CC
Retail Sales Associate
Canna Cabana
Vancouver, BC · Olympic Village, Vancouver, BC
- Part-time
Must have knowledge of and passion for cannabis and accessories
Added 4 hours ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 4 hours ago
GL
Assistant Store Manager
Guess?, LLC.
Halton Hills, ON
- Full-time
The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store…
Added 4 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Huntsville, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 4 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Richmond, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 4 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 4 hours ago
WC
(CAN) OMNI Assistant Manager
Walmart Canada
Kingston, ON
- Full-time
…Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when…

MEC

Department Manager, Member Experience (Full Time)

Ottawa, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role / create a new role. The anticipated base salary range of this role is $48,100.00 to $60,200.00. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead member experience across the sales floor, Cash and Member Service Desk, and Tech Service Shop, coaching frontline teams and resolving member needs. Develop staff, lead community outreach and events, and partner with store leaders to meet business goals and maintain operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service metrics, train and develop teams, work a flexible schedule, and have a passion for outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Team Development
Recruitment And Onboarding
Training
Community Engagement
Partnership Development
Event Planning
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Member Service
Sales Floor
Cash Desk
Service Desk
Tech Service Shop
Frontline Leadership
Coaching
Recruitment
Onboarding
Training
Community Outreach
Partnerships
Member-Facing Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Recreation

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Jobs in Canada