Jobs in Canada

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Added 1 hour ago
BB
Senior Computer Sales Associate
Best Buy Canada
Calgary, AB
- Full-time
Grow your career in similar roles (sr. admin specialist, sr. product process specialist, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
FH
Banquet Coordinator (Full Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
Work closely with Director of Banquets and Assistant Banquet Managers
Added 1 hour ago
Staff Accommodation - Assistant Supervisor
Sunshine Village Corporation
Banff, AB
The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels…
Added 2 hours ago
M
Department Manager, Member Experience (Full Time)
MEC
Ottawa, ON
- $48,100 to $60,200 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 3 hours ago
Customer Marketing Coordinator
Campari Group
Edmonton, AB · The Orchards At Ellerslie, AB
…dans plus de 190 marchés à travers le monde, en position de leader en Europe et en…
Added 4 hours ago
CG
Customer Marketing Coordinator
Campari Group
Toronto, ON
- Full-time
…dans plus de 190 marchés à travers le monde, en position de leader en Europe et en…
Added 4 hours ago
TC
Disability Service Worker with Overnight Awake Scheduling (Complex), Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
…members, guardians and employers. This position reports to the Team…
Added 6 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Richmond, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 6 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 6 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 6 hours ago
D
Lab Assistant Specimen Processing
Dynacare
Brampton, ON
- Full-time
…convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any…
Added 6 hours ago
GD
Executive Administrative Assistant
General Dynamics Land Systems–Canada
London, ON
- Full-time
The Leader Support Administrator provides administrative support to multiple senior leaders, ensuring that their time, information, and priorities are managed with exceptional accuracy and…
Added 6 hours ago
BM
Assistant Manager, Guest Safety - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Must have a valid Ontario Security Guard License · Must have a valid Ontario Driver License
Added 6 hours ago
CÉ
Directeur·trice, Ventes et Opérations des magasins-Director, Sales and Store Operations
Corbeil Électroménagers
Laval, QC
- Full-time
…oversees the Construction & Facilities department. Both a field leader and a strategist, this person turns business goals into concrete action plans, develops the management team and…
Added 7 hours ago
S3
Application Engineer - Dental - Canada
SHINING 3D
Canada
- Full-time
Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient…
Added 7 hours ago
T
Executive Assistant II
TD
Toronto, ON
- Full-time
…make to our customers and greater communities, our executive team seeks out and relies on exceptional people for support. Alongside caring colleagues and supportive leaders, our…
Added 7 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
NL · Creston, NL
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 7 hours ago
PT
1.0 FTE Term, Student Services Teacher (360T FR)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Ability to Co- teach, team teach and be a teacher leader
Added 7 hours ago
PT
1.00 FTE Term, Student Support Services (361-T BO)
Pembina Trails School Division
Winnipeg, MB
- Full-time
Ability to Co- teach, team teach and be a teacher leader
Added 7 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 7 hours ago
WR
SHARED HEALTH PROVINCIAL SPECIALTY LEAD - CRITICAL CARE
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
The magnitude of this task requires excellent ability to recruit a strong team, delegate well, create good systems and processes and prioritize.
Added 8 hours ago
IG
Administrative Assistant
IPEX Group
Langley (District), BC · CA - Langley - Office
- Full-time
At IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local…
Added 8 hours ago
A
Administrative Assistant
Aliaxis
Langley (District), BC · CA - Langley - Office
- Full-time
At IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local…
Added 8 hours ago
Executive Director, Provincial Archivist
Government of Alberta
AB
Reporting to the Assistant Deputy Minister of the Heritage Division, as the Executive Director Provincial Archivist of Alberta, you will provide vision, leadership and direction to the…
Added 8 hours ago
SJ
Administrative Assistant, Pharmacy Services
St. Joseph's Health Care London
London, ON
- Full-time
The Administrative Assistant in the Pharmacy Services program will provide clerical and administrative support to the departmental Director, Managers, and the broader program teams. Primary…

MEC

Department Manager, Member Experience (Full Time)

Ottawa, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role / create a new role. The anticipated base salary range of this role is $48,100.00 to $60,200.00. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

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More about this job

Responsibilities

Lead member experience across the sales floor, Cash and Member Service Desk, and Tech Service Shop, coaching frontline teams and resolving member needs. Develop staff, lead community outreach and events, and partner with store leaders to meet business goals and maintain operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service metrics, train and develop teams, work a flexible schedule, and have a passion for outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Team Development
Recruitment And Onboarding
Training
Community Engagement
Partnership Development
Event Planning
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Member Service
Sales Floor
Cash Desk
Service Desk
Tech Service Shop
Frontline Leadership
Coaching
Recruitment
Onboarding
Training
Community Outreach
Partnerships
Member-Facing Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Recreation

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Work requirements

Jobs in Canada