Jobs in Canada

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Added 11 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Calgary, AB
- Part-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 11 mins ago
TW
Small Business Advisor
Thrive Wealth Management
Moose Jaw, SK
- Full-time
…providing creative solutions to come on board as our Small Business Advisor, Agriculture at our Moose Jaw location. You will be providing needs based holistic financial advice (e.g.: credit…
Added 11 mins ago
GC
Player Experience, Research II
Game Companies
Vancouver, BC
- Full-time
…Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or…
Added 11 mins ago
W
Senior Project Manager, Consulting
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…responsible for delivering agreed scope, schedule, cost, quality and business…
Added 25 mins ago
S
Business Advisor - Bilingual Mandarin/Cantonese (Mobility Within Scarborough & Other Districts)
Scotiabank
Toronto, ON · Scarborough, ON
- Full-time
Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting Scotiabank’s Service Standard
Added 25 mins ago
A
Industrial Engineer
Actalent
Mirabel, QC
- $40 to $75 CAD / hour
- Contract
Développer des business cases et évaluer les impacts opérationnels des changements proposés;
Added 25 mins ago
MN
Merchandiser
Mosaic North America
Vancouver, BC
- Part-time
Added 25 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lachute, QC
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 26 mins ago
M
Department Manager, Category - Footwear (Full Time)
MEC
Quebec, QC
- Full-time
…operations, supporting MEC’s strategic direction, and delivering on business objectives that include exceptional member satisfaction levels. You’ll play a key role in building a…
Added 26 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
Prepare customer proposals, pricing, contracts, and business cases while negotiating agreements with hospitals and provincial or national procurement organizations.
Added 26 mins ago
U
Sr Account Manager, Eats Global
Uber
Toronto, ON
- Full-time
…problem-solving, navigating the messy reality of multi-channel business plans, and carrying the weight of decisions that matter at a global scale. If you are a high-performing leader…
Added 26 mins ago
U
Account Manager II, Eats Global
Uber
Toronto, ON
- Full-time
Proven track record of building and implementing joint business plans that drive strategic value.
Added 26 mins ago
B
Software Engineer, Cloud Platform
Baseten
Toronto, ON
- $165,000 to $330,000 CAD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 26 mins ago
M
Development Coordinator
Marcon
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Diploma or degree in Business, Real Estate, Urban Planning, or a related field preferred
Added 26 mins ago
B
Software Engineer, Cloud Platform
Baseten
Toronto, ON
- $165,000 to $330,000 CAD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 26 mins ago
HC
Energy & Industry - Business Developer
Hilti Canada
Regina, SK
- Full-time
Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and…
Added 26 mins ago
A
HSE Specialist
ABB
Saskatoon, SK
- Full-time
…with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase your expertise by ensuring…
Added 26 mins ago
A
Project Manager
Actalent
Markham, ON
- $95,500 to $140,000 CAD / year
- Full-time
Lead equipment selection and technical evaluations for new machinery, systems, utilities, and infrastructure based on operational needs and business objectives.
Added 26 mins ago
M
Department Manager, Member Experience (Full Time)
MEC
Ottawa, ON
- $48,100 to $60,200 CAD / year
- Full-time
…partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store…
Added 26 mins ago
B
Software Engineer, Cloud Platform
Baseten
Montreal, QC
- $165,000 to $330,000 CAD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 26 mins ago
WM
Manager II, District - Collection
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Manages the day-to-day collection operations of a single site or multiple sites or a single Line of Business or multiple Lines of Business, establishes, and maintains performance and…
Added 26 mins ago
WM
Operations Specialist (Part-time, Second Shift)
Waste Management, Inc. (WM)
Forest, ON
- Part-time
Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing…
Added 26 mins ago
TD
Online Data Analyst - French speakers needed
TELUS Digital
Remote, Canada
- Contract
- Remote
…is to verify, evaluate, and validate complex geographic and business information using advanced mapping tools and detailed reference…
Added 26 mins ago
WO
Maximo Functional Analyst
We One
Burnaby, BC
- Full-time
…primary focus on the Vancouver time zone. The role combines business analysis and functional consulting to gather requirements, analyze processes, support and train users, troubleshoot…
Added 26 mins ago
BG
District Manager - Ontario
beeline Group
Toronto, ON
- $85,000 to $95,000 CAD / year
Plan, monitor and adjust team members’ weekly schedules according to business needs

MEC

Department Manager, Member Experience (Full Time)

Ottawa, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role / create a new role. The anticipated base salary range of this role is $48,100.00 to $60,200.00. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

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More about this job

Responsibilities

Lead member experience across the sales floor, Cash and Member Service Desk, and Tech Service Shop, coaching frontline teams and resolving member needs. Develop staff, lead community outreach and events, and partner with store leaders to meet business goals and maintain operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service metrics, train and develop teams, work a flexible schedule, and have a passion for outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Team Development
Recruitment And Onboarding
Training
Community Engagement
Partnership Development
Event Planning
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Member Service
Sales Floor
Cash Desk
Service Desk
Tech Service Shop
Frontline Leadership
Coaching
Recruitment
Onboarding
Training
Community Outreach
Partnerships
Member-Facing Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Recreation

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Work requirements

Jobs in Canada