Jobs in Canada

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Added 7 mins ago
Brick Associate, Merchandising
Leons Furniture Limited
Duncan, BC
Assist customers and store staff with issues and questions regarding product
Added 36 mins ago
SC
Sales Associate
Staples Canada
Coquitlam, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 36 mins ago
Sales Associate
Laura Canada
Red Deer, AB
…client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with…
Added 36 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 36 mins ago
SM
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
SDM Mississauga 175 Burnhamthorpe (SHAZA SELIM PHARMACY LTD.)
Mississauga, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 36 mins ago
Vice Shift Leader
Careers | Verbio North America
Welland, ON
Schedule: 12 hour shifts · Able to work rotating 12-hour shift schedules
Added 1 hour ago
S
Produce - Clerk Produce
Sobeys
Winnipeg, MB
- Full-time
Stocking produce and related product to shelves such as (Frozen, perishable and non-perishables)
Added 2 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte, fidélisation et développement de la clientèle, ainsi que communication. Ce poste relève…
Added 2 hours ago
LC
CA-Business Development Manager
LEON CYCLE
Toronto, ON
- Full-time
Responsible for the day-to-day internal operations for external partners – including operationalizing closed deals, partnership management, presenting product updates, assisting with…
Added 3 hours ago
IO
Senior Manager, Venture Community (13-Month Term)
Invest Ottawa
Ottawa, ON
- Hybrid
SENIOR MANAGER, COMMUNITY ENGAGEMENT (13 Month Term)
Added 3 hours ago
LI
Épicerie Assistant Gérant Spécialiste temps partiel jour
Loblaws Inc.
La Tuque, QC
- Part-time
Added 3 hours ago
CE
Part-time Key Holder - Claire's Premium Outlet Edmonton
Claires Essentials LLC
Leduc, AB
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 3 hours ago
C-
Sales Manager
CaribbeanFood.ca - IFBC
Toronto, ON
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in Toronto, ON, responsible for driving revenue growth across retail and wholesale channels. This role includes…
Added 3 hours ago
LH
Senior Account Manager
Leda Health Innovations Inc.
Toronto, ON · North York, ON
- Full-time
Hybrid work: 3 days per week in our North York office
Added 4 hours ago
MO
Framing Manager
Michaels of Canada, ULC.
Canada
- Full-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 5 hours ago
A
Senior Project Engineer
ABB
Québec, QC
- Full-time
Assist the project manager with strategic planning, execution, and project cost tracking.
Added 5 hours ago
A
Space & Defense Systems (SDS) Manager – Business Execution & Engineering Operations
ABB
Québec, QC
- Full-time
As the Space & Defense Systems (SDS) Manager – Business Execution & Engineering Operations, you will lead the successful execution of ABB's Space & Defense Systems business, ensuring the…
Added 6 hours ago
ES
National Account Manager
Essex Solutions
ON · Simcoe, ON
- Full-time
We are seeking a highly motivated and results-oriented National Account Manager to manage key customer relationships and drive profitable growth within the energy and electrical markets.…
Added 10 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Winnipeg, MB
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 11 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 12 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 12 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Kingston, ON
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 12 hours ago
T&
Food Production Lead
Tallow & Fries, Inc.
Mississauga, ON
- Full-time
…packaging, and consumer-ready goods. Reporting directly to the Operations Lead, you will ensure smooth operations, high product quality, strict food safety compliance, and achievement of…
Added 13 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Kingston, ON
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 13 hours ago
L
Senior Product Manager - Omni Channel Fulfillment
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.

Mountain Equipment Company

Department Manager, Member Experience (Full Time)

Ottawa, ON, Canada

The anticipated base salary range of this role is $48,100.00 to $60,200.00. · Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Pay: The anticipated base salary range of this role is $48,100.00 to $60,200.00.
Job type: Full-time
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For:

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus if you have:

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role / create a new role. The anticipated base salary range of this role is $48,100.00 to $60,200.00. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Department Manager at Mountain Equipment Company will run daily service on the sales floor and at the service desk, coach frontline staff, and resolve member issues in the moment. They will also plan store community events and partnerships, and use sales and service numbers to guide decisions.

Requirements

Candidates need 1 to 3 years leading frontline, member-facing teams in retail or service, strong floor coaching, and experience overseeing high-volume service areas. They must read service and sales KPIs, train and develop teams, and show a passion for outdoor activities.

Skills

Frontline team leadership
Real-time coaching
Member service
Conflict resolution
Staff training and onboarding
Workforce scheduling
Store budgeting
Sales KPI analysis
Conversion rate analysis
Average transaction value
Units per transaction
Community event planning
Product demonstration
Visual merchandising
Loss prevention
Health and safety compliance
Outdoor recreation knowledge

Keywords

Department Manager
Member Experience
Retail management
Store manager
Customer service
Frontline leadership
Team leadership
Coaching
Sales floor
Service desk
Cash management
Community outreach
Visual merchandising
Loss prevention
Health and safety
KPI
Conversion
ATV
UPT
Outdoor retail

Seniority

Mid level

Tools

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Work requirements

Jobs in Canada