Jobs in Canada

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Added 12 mins ago
CI
Senior Event Specialist
Compugen Inc
Canada
- Full-time
The Senior Marketing Event Specialist plays a lead role in planning, executing, and optimizing Compugen’s events and trade shows portfolio. Reporting to the Manager, Marketing Events, this…
Added 12 mins ago
C
Senior Project Manager - St. John's, Newfoundland and Labrador
CGI
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…priorities into clear, achievable plans. We are looking for a Senior Project Manager to lead technology and business initiatives from planning through delivery, bringing people together,…
Added 12 mins ago
C
Consulting Manager-Project Manager (RTE), Life Sciences Manufacturing Consulting
Cognizant
Halifax, NS
- Full-time
Title: Consulting Manager/Project Manager (RTE)
Added 26 mins ago
GC
Player Experience, Research II
Game Companies
Vancouver, BC
- Full-time
…development, and player experience decisions. You will report to the Senior Manager of Player Experience for Apex Legends, located onsite in our Vancouver…
Added 27 mins ago
W
Senior Project Manager, Consulting
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Demonstrated experience as a Project Manager, Senior Project Manager, Project Director or comparable project leadership role.
Added 41 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
At Baxter, we are deeply connected by our mission to save and sustain lives. As a Connected Vitals Account Manager, you will be responsible for driving the growth of Baxter's Connected Care…
Added 41 mins ago
U
Sr Account Manager, Eats Global
Uber
Toronto, ON
- Full-time
Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. As a Senior Account Manager for Global Delivery Partnerships, you will lead…
Added 41 mins ago
U
Account Manager II, Eats Global
Uber
Toronto, ON
- Full-time
…solving problems that don’t come with a script. As an Account Manager for Global Delivery Partnerships, you will manage some of our most influential and complex restaurant brands. This is a…
Added 41 mins ago
M
Department Manager, Member Experience (Full Time)
MEC
Ottawa, ON
- $48,100 to $60,200 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…
Added 41 mins ago
WM
Manager II, District - Collection
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations.
Added 57 mins ago
MI
Sourcing Manager, Packaging
Mondelēz International
Toronto, ON
- Full-time
Organizational agility, influencing stakeholders and interacting effectively with senior leaders based on a deep understanding of business priorities
Added 1 hour ago
W
HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
Must have strong computer skills and proficient with HRIS systems
Added 1 hour ago
QF
Manager, Reporting and Analysis
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Senior Manager, Data Science & Service Intelligence
Added 1 hour ago
Principal Project Manager/Key Account Lead
Mott MacDonald
Calgary, AB
Mott MacDonald is seeking an accomplished Principal Project Manager to join our Calgary team. This is an opportunity for an experienced engineering professional ready to take their career…
Added 1 hour ago
RD
Senior Accountant
RX Dental Accountants
Barrie, ON
- Full-time
Work arrangement: Hybrid, three days in office and two days working from home · Ability to work in our Barrie office three days per week
Added 1 hour ago
RS
Area Manager (CA)
Retail Services WIS Corporation
Red Deer, AB
- Full-time
Analyze results and report on operational performance to senior management.
Added 2 hours ago
RD
Accounting Manager
RX Dental Accountants
Mississauga, ON
- Full-time
Work arrangement: Hybrid, three days in office and two days working from home · Ability to work in our Mississauga office three days per week
Added 2 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Vancouver, BC
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…
Added 2 hours ago
RD
Accounting Manager
RX Dental Accountants
Barrie, ON
- Full-time
Work arrangement: Hybrid, three days in office and two days working from home · Ability to work in our Barrie/Innisfil office three days per week
Added 2 hours ago
Finance Manager
Department of Families
Winnipeg, MB
The Department of Families is seeking a highly skilled and strategic financial leader to serve as Finance Manager, Authorities and Agencies. In this key leadership role, you will provide…
Added 2 hours ago
SM
RQ11884 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
SM
RQ11724 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Work Arrangement: Onsite – 5 days per week
Added 2 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 2 hours ago
AC
Gestionnaire Principal De Programme, Transformation Des Contrôles Internes
Aston Carter
Montreal, QC
- $125 to $150 CAD / hour
- Contract
Rôle hybride basé à Montréal, avec 2 jours par semaine au bureau · Hybrid role based in Montreal, with 2 days per week in office
Added 2 hours ago
Project Manager, Capital Projects
Amica Senior Lifestyles
Toronto, ON
Reporting to the Director, Capital Projects and Asset Management, the Project Manager, Capital Projects assumes accountability for the execution and overall progress of design related…

MEC

Department Manager, Member Experience (Full Time)

Ottawa, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Experience: 1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor - coaching in the moment, supporting teams, resolving member needs, and making sound, real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For

Leading the Member Experience

Act as the Member Service Manager on the floor, setting service tone and directing daily execution
Champion MEC’s member service standards and coach teams through real-time observation and feedback
Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution-focused experiences
Resolve member issues in the moment, escalating when appropriate

People Leadership & Development

Lead, coach, and develop frontline teams, including the Store Learning Assistant (SLA)
Support recruitment, onboarding, and training in partnership with the AGM and SLA
Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability
Build an inclusive, respectful, and high-engagement team environment

Community Engagement

Lead store community outreach, partnerships, and member-facing events
Deliver product demos, clinics, and local initiatives that build meaningful connections
Measure the impact of community programs to ensure value for members and the business

Business & Operations

Use sales and service metrics (e.g., conversion, ATV, UPT) to guide daily decisions and improve results
Support store budgeting, scheduling, and workforce planning
Ensure consistent execution of operational, visual merchandising, loss prevention, and health & safety standards
Partner with the Senior Staff Team to deliver store goals and initiatives

What You Bring

1–3 years’ experience leading frontline, member-facing teams in retail or service environments
Strong floor leadership and coaching skills, with the ability to give real-time, observation-based feedback
Experience overseeing high-volume service areas (e.g., cash, service desk, sales floor)
Ability to interpret service and sales KPIs and turn insights into action
Proven ability to onboard, train, and develop teams
Sound judgment, strong communication skills, and comfort resolving issues in fast-paced environments
Passion for outdoor activities and community connection
Flexibility to work evenings, weekends, and holidays as required

Bonus If You Have

Experience in outdoor or specialty retail
Outdoor certifications or instructional experience (an asset, not required)

Work Environment

This is an active, hands-on leadership role that requires a regular presence on the sales floor. You’ll move throughout store environments, engage frequently with members and staff, and occasionally lift up to 50 lbs as part of daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role / create a new role. The anticipated base salary range of this role is $48,100.00 to $60,200.00. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

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More about this job

Responsibilities

Lead member experience across the sales floor, Cash and Member Service Desk, and Tech Service Shop, coaching frontline teams and resolving member needs. Develop staff, lead community outreach and events, and partner with store leaders to meet business goals and maintain operational standards.

Requirements

Requires 1–3 years of experience leading frontline, member-facing teams in retail or service, with strong coaching, communication, and issue-resolution skills. Candidates should be able to interpret sales and service metrics, train and develop teams, work a flexible schedule, and have a passion for outdoor activities and community connection.

Skills

Frontline Team Leadership
Coaching And Feedback
Member Service
Team Development
Recruitment And Onboarding
Training
Community Engagement
Partnership Development
Event Planning
Sales And Service KPI Analysis
Budgeting
Scheduling And Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Retail
Member Service
Sales Floor
Cash Desk
Service Desk
Tech Service Shop
Frontline Leadership
Coaching
Recruitment
Onboarding
Training
Community Outreach
Partnerships
Member-Facing Events
Product Demonstrations
Clinics
Sales Metrics
Service Metrics
Conversion
Average Transaction Value
Units Per Transaction
Budgeting
Scheduling
Workforce Planning
Visual Merchandising
Loss Prevention
Health And Safety
Outdoor Recreation

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Jobs in Canada