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Added 2 hours ago
BW
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
E
Team Manager (Online Casino Gaming Studio)
Evolution
Burnaby, BC
- $55,000 to $60,000 CAD / year
- Full-time
Report to Senior Team Manager regarding team needs, changes, and staffing issues
Added 2 hours ago
E
Team Manager
Evolution
Burnaby, BC
- Full-time
Report to Senior Team Manager about team needs/changes in a timely manner
Added 3 hours ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Added 3 hours ago
P
Material Planner
Puratos
Chilliwack, BC
- Full-time
…and terms negotiation. This position supports the Purchasing Manager by maintaining and communicating contract information (quantity balances, timing and pricing) for various materials and…
Added 4 hours ago
OA
Reception Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Added 4 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 5 hours ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $27.26 to $29.16 CAD / hour
- Other
Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre (�UPCC� or �Centre�), and as the first…
Added 5 hours ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
…Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and…
Added 5 hours ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 5 hours ago
AS
Estimator, Camp Services
ATCO Structures
Calgary, AB
- Full-time
This is a full-time, permanent, in-office position based in Calgary, AB, reporting to the Senior Manager, Project Development.
Added 5 hours ago
M
Department Manager, Member Experience
MEC
North Vancouver, BC
- $48,100 to $60,200 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 5 hours ago
M
Department Manager, Operations Support
MEC
Kitchener, ON
- $48,100 to $60,200 CAD / year
- Full-time
Act as the Member Service Manager on the floor when required
Added 5 hours ago
R
Manager, Client Services
Ryan
Calgary, AB · Mississauga, ON
- Full-time
Tuition Reimbursement After One Year of Service
Added 5 hours ago
F
Billing Coordinator (Contract Employment)
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AB · Calgary, AB
- Full-time
…welcoming environment for all people. While we are here to service our clients and are a deadline-driven industry, we look to be innovative, and there are opportunities to participate in…
Added 6 hours ago
R
Manager, Client Services
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Calgary, AB
- Full-time
Tuition Reimbursement After One Year of Service
Added 6 hours ago
R
Manager, Client Services
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Tuition Reimbursement After One Year of Service
Added 6 hours ago
Warehouse Manager
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Along with the Manager ensures the most cost effective and efficient method of shipment to international locations;
Added 6 hours ago
CS
Office Manager
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- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 6 hours ago
MD
Agency Chief Financial Officer
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…education, local government aid, property tax relief, social service programs, highways, economic development incentives, and other state…
Added 6 hours ago
A
Estimator, Camp Services
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Calgary, AB
- Full-time
This is a full-time, permanent, in-office position based in Calgary, AB, reporting to the Senior Manager, Project Development.
Added 6 hours ago
A
Front Office Manager
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Toronto, ON
- Full-time
Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel.…
Added 7 hours ago
BG
Dealer Development Sales Coordinator
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- Full-time
…presentations and sales resources that improve dealer and Territory Manager performance and business planning (45%). The third will be backup support for the order desk with a speciality…
Added 7 hours ago
Housekeeping Supervisor
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Halifax, NS
…spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete…
Added 7 hours ago
PF
Front Desk Associate
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…Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Front Desk…

MEC

Department Manager, Operations Support

Kitchener, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations
Ensure operational standards, SLAs, and workflows are executed accurately and consistently
Identify operational risks and gaps, implementing corrective action plans
Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins
Support recruitment, onboarding, and workforce planning for operations roles
Build engagement, accountability, and operational capability across the team
Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required
Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
Experience with inventory management systems, OMS workflows, and retail operating systems
Working knowledge of loss prevention, inventory controls, and workplace health & safety
Strong communication and collaboration skills across teams and partners
Sound judgment and comfort making decisions in fast-paced, operationally complex environments
Passion for outdoor activities and the outdoor lifestyle
Flexibility to work evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

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More about this job

Responsibilities

Lead day-to-day store operations, including inventory flow, stockroom and shipment processes, loss prevention, health and safety, and operational issue resolution. Develop the operations team and partner with store leaders to improve execution, manage risks, and support a strong member experience.

Requirements

Requires 1–3 years of leadership experience in a retail or service environment, with responsibility for operations and people leadership. Candidates should bring operational and business acumen, experience with inventory systems and retail workflows, knowledge of loss prevention and workplace safety, strong communication and judgment, and flexibility to work evenings, weekends, and holidays.

Skills

Retail Operations
Inventory Management
Order Management Systems
Shipment Operations
Loss Prevention
Inventory Controls
Health And Safety
Joint Health And Safety Committee Leadership
People Leadership
Coaching And Development
Recruitment And Onboarding
Workforce Planning
KPI Interpretation
Operational Risk Management
Member Service
Cross-Functional Collaboration

Benefits

Variable Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Back-Of-House Operations
Inventory Management
Stockroom Operations
Order Management Systems
Shipment Processing
Operational Standards
Service-Level Agreements
Operational Workflows
Corrective Action Plans
Loss Prevention
Audits
Cycle Counts
Inventory Integrity
Workplace Health And Safety
Joint Health And Safety Committee
Incident Response
KPI Interpretation
Retail Operating Systems
Member Service Desk
Cash Operations
Rental Operations
Recruitment
Onboarding
Workforce Planning
Operational Risk Management
Store Operations

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