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Added 12 mins ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Works with other Scrum Masters, Product Owners, and team members to increase the effectiveness of continuous improvement practices across the department
Added 12 mins ago
UO
Assistant Supervisor
University of Waterloo
Waterloo, ON
- Full-time
Provide input into continual improvement in customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere.
Added 12 mins ago
UO
Assistant Supervisor - RR
University of Waterloo
Waterloo, ON · Student Life Centre
- Part-time
Provide input into continual improvement in customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere.
Added 12 mins ago
SR
Wireless Sales Consultant
Staples Retail
Brampton, ON
- Part-time
Help customers by meeting and exceeding their needs. Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional…
Added 26 mins ago
MN
Reset Merchandiser
Mosaic North America
Huntsville, ON
- Part-time
…Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand…
Added 26 mins ago
MN
Reset Merchandiser
Mosaic North America
Red Deer, AB
- Part-time
…Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand…
Added 26 mins ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
New product launches and supply-related changes
Added 26 mins ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 26 mins ago
MN
Reset Merchandiser
Mosaic North America
Saskatoon, SK
- Part-time
…Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand…
Added 26 mins ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Guelph, ON
- Full-time
…debt reduction, scalability, maintainability, and long-term product lifecycle…
Added 26 mins ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Toronto, ON
- Full-time
…debt reduction, scalability, maintainability, and long-term product lifecycle…
Added 27 mins ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Vaughan, ON
- Full-time
…debt reduction, scalability, maintainability, and long-term product lifecycle…
Added 27 mins ago
A
Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
…manner with high quality and low technical debt. Champion the product with a strong sense of ownership, passionate about building and improving systems at…
Added 27 mins ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
Supports the end-to-end product/system/service development process (from project specification to product/system/service launch).
Added 27 mins ago
S
Intermediate Electrical Designer/Engineer
SCIEX
Vaughan, ON
- $90,000 to $103,000 CAD / year
- Full-time
Provide technical support for released products, driving improvements in manufacturing yield, field reliability, and product cost.
Added 27 mins ago
PM
Integrated Media & Social Strategy Sr Specialist
Philip Morris International
Toronto, ON
- Full-time
…for amplification and social media across current and future product categories. The role connects brand, commercial and experiential priorities across owned, earned, shared and paid…
Added 27 mins ago
BC
Moncler Team Lead (Holt Renfrew Bloor)
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support the development and execution of action plans to drive business and maximize product performance, leveraging clienteling, visual merchandising, training, and team feedback.
Added 27 mins ago
E
Engineering Manager
EvenUp
Toronto, ON
- $150,000 to $211,000 CAD / year
- Full-time
…better outcomes. With over $1.5B in damages claimed to date, the Product and Engineering team is developing an industry-leading, AI-native platform for generating legal documents in…
Added 27 mins ago
MN
Retail Sales Representative
Mosaic North America
Calgary, AB
- Part-time
Negotiate, build, and maintain product displays and POS materials.
Added 27 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 27 mins ago
CI
Sales Associate
Carters Inc.
Sudbury, ON
- Part-time
Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
Added 43 mins ago
Senior Technical Delivery Manager - Web & Cloud Platforms
Rogers Communications
Toronto, ON
Partner with Product, Design, Data, Security and Operations, and present strategy and trade-offs to senior leadership.
Added 43 mins ago
X
Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
You will help build the platforms and product capabilities that support money movement through Xero, from collecting invoice payments and paying bills to supporting payroll and future…
Added 43 mins ago
HH
Registered Practical Nurse
Hamilton Health Sciences
Hamilton, ON
- Full-time
6. Experience and skill in blood product administration, advanced vascular access therapy skills and IV starts
Added 43 mins ago
GD
DYNAMITE - Stylist - Sherway Gardens
Groupe Dynamite, Inc Garage
Toronto, ON · Etobicoke, Ontario
- Full-time
…about making real connections and sharing their love for the product. They represent a positive brand image, driving sales through outstanding fitting room and personalized service. With…

MEC

Department Manager, Operations Support

Kitchener, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations
Ensure operational standards, SLAs, and workflows are executed accurately and consistently
Identify operational risks and gaps, implementing corrective action plans
Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins
Support recruitment, onboarding, and workforce planning for operations roles
Build engagement, accountability, and operational capability across the team
Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required
Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
Experience with inventory management systems, OMS workflows, and retail operating systems
Working knowledge of loss prevention, inventory controls, and workplace health & safety
Strong communication and collaboration skills across teams and partners
Sound judgment and comfort making decisions in fast-paced, operationally complex environments
Passion for outdoor activities and the outdoor lifestyle
Flexibility to work evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

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More about this job

Responsibilities

Lead day-to-day store operations, including inventory flow, stockroom and shipment processes, loss prevention, health and safety, and operational issue resolution. Develop the operations team and partner with store leaders to improve execution, manage risks, and support a strong member experience.

Requirements

Requires 1–3 years of leadership experience in a retail or service environment, with responsibility for operations and people leadership. Candidates should bring operational and business acumen, experience with inventory systems and retail workflows, knowledge of loss prevention and workplace safety, strong communication and judgment, and flexibility to work evenings, weekends, and holidays.

Skills

Retail Operations
Inventory Management
Order Management Systems
Shipment Operations
Loss Prevention
Inventory Controls
Health And Safety
Joint Health And Safety Committee Leadership
People Leadership
Coaching And Development
Recruitment And Onboarding
Workforce Planning
KPI Interpretation
Operational Risk Management
Member Service
Cross-Functional Collaboration

Benefits

Variable Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Back-Of-House Operations
Inventory Management
Stockroom Operations
Order Management Systems
Shipment Processing
Operational Standards
Service-Level Agreements
Operational Workflows
Corrective Action Plans
Loss Prevention
Audits
Cycle Counts
Inventory Integrity
Workplace Health And Safety
Joint Health And Safety Committee
Incident Response
KPI Interpretation
Retail Operating Systems
Member Service Desk
Cash Operations
Rental Operations
Recruitment
Onboarding
Workforce Planning
Operational Risk Management
Store Operations

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