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Added 25 mins ago
JR
Head Sous Chef / Assistant General Manager
JOEY Restaurant Group
Toronto, ON
- Full-time
As a Service or Culinary Leader, you will directly contribute to the overall success of a high volume restaurant and its people. In this role, you will be responsible for attracting,…
Added 25 mins ago
BC
Customer Service Representative - Speedy Glass
Belron Canada inc
Mississauga, ON
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 25 mins ago
Dishwasher, Stewarding (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Sort, stack and store all cleaned items in an organized and safe manner
Added 40 mins ago
OA
Reception Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 54 mins ago
NF
Regional Sales Director- GTA (Mississauga)
Neo Financial
Mississauga, ON
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
Added 54 mins ago
B&
Retail Brand Experience Key Holder-Pacific Centre
Bath & Body Works
Vancouver, BC
- $21.25 USD / hour
- Part-time
As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field…
Added 54 mins ago
M&
Photographer
Mine & Yours
Vancouver, BC
- Part-time
…selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers…
Added 1 hour ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a District Sales Manager at Neo Financial, you will be a pivotal leader responsible for the profitability and success of a designated district, encompassing up to six mall locations. You…
Added 1 hour ago
NF
Regional Sales Director- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Millcreek, Mississauga, ON
- $17.95 to $19.5 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at our Millcreek store in Mississauga, ON and become an important part of a company where the sky is the…
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 hour ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 1 hour ago
SH
Retail Sales Associate
Sunglass Hut
Nanaimo, BC
- Part-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 1 hour ago
SH
Sales Associate
Sunglass Hut
AB · Edmonton, AB
- Part-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 1 hour ago
C
Store Manager
Claire's
Toronto, ON
- $25 to $26 USD / hour
- Full-time
You are a driven team leader with a positive attitude and willingness to learn.
Added 1 hour ago
RL
Full Time Brand Ambassador
Ralph Lauren
Richmond, BC
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 1 hour ago
SC
Liquor Store Manager
Safeway Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We have an immediate opening for a customer driven, community engaged, results oriented and passionate people leader to join our team as a Store Manager. Our Store Managers are responsible…
Added 1 hour ago
Delivery Driver
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Hamilton, ON
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the…
Added 1 hour ago
Retail Sales Associate
EssilorLuxottica Group
Nanaimo, BC
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 1 hour ago
P
Retail Customer Service Lead
PetSmart
Timmins, ON
- Full-time
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
Added 1 hour ago
CL
Key Holder / Senior Beauty Sales Consultant
Chatters Limited Partnership
Saskatoon, SK
- Full-time
Educate customers and team members on professional hair care products, trends, and routines.
Added 1 hour ago
OA
Part-Time Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Part-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 1 hour ago
OA
Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 1 hour ago
L
District Manager – Northern Alberta and Saskatchewan
Linde
AB · Edmonton, AB
- Full-time
In this role, you'll lead and support a team, creating a positive work environment while overseeing the full employee lifecycle, including hiring, onboarding, development, and performance…
Added 1 hour ago
M
Retail Sales Associate (Advisor) - Whistler
MEC
Whistler, BC
- $19.35 to $20.2 CAD / hour
- Internship
MEC is more than a store - we're a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. As an Advisor, you'll help members plan their next…

MEC

Department Manager, Operations Support

Kitchener, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations
Ensure operational standards, SLAs, and workflows are executed accurately and consistently
Identify operational risks and gaps, implementing corrective action plans
Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins
Support recruitment, onboarding, and workforce planning for operations roles
Build engagement, accountability, and operational capability across the team
Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required
Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
Experience with inventory management systems, OMS workflows, and retail operating systems
Working knowledge of loss prevention, inventory controls, and workplace health & safety
Strong communication and collaboration skills across teams and partners
Sound judgment and comfort making decisions in fast-paced, operationally complex environments
Passion for outdoor activities and the outdoor lifestyle
Flexibility to work evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

Apply About employer

More about this job

Responsibilities

Lead day-to-day store operations, including inventory flow, stockroom and shipment processes, loss prevention, health and safety, and operational issue resolution. Develop the operations team and partner with store leaders to improve execution, manage risks, and support a strong member experience.

Requirements

Requires 1–3 years of leadership experience in a retail or service environment, with responsibility for operations and people leadership. Candidates should bring operational and business acumen, experience with inventory systems and retail workflows, knowledge of loss prevention and workplace safety, strong communication and judgment, and flexibility to work evenings, weekends, and holidays.

Skills

Retail Operations
Inventory Management
Order Management Systems
Shipment Operations
Loss Prevention
Inventory Controls
Health And Safety
Joint Health And Safety Committee Leadership
People Leadership
Coaching And Development
Recruitment And Onboarding
Workforce Planning
KPI Interpretation
Operational Risk Management
Member Service
Cross-Functional Collaboration

Benefits

Variable Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Back-Of-House Operations
Inventory Management
Stockroom Operations
Order Management Systems
Shipment Processing
Operational Standards
Service-Level Agreements
Operational Workflows
Corrective Action Plans
Loss Prevention
Audits
Cycle Counts
Inventory Integrity
Workplace Health And Safety
Joint Health And Safety Committee
Incident Response
KPI Interpretation
Retail Operating Systems
Member Service Desk
Cash Operations
Rental Operations
Recruitment
Onboarding
Workforce Planning
Operational Risk Management
Store Operations

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