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Added 4 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Abbotsford, BC
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 4 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Red Deer, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 4 mins ago
W
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart
Pointe-Claire, QC
- Full-time
…from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing…
Added 19 mins ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
…their facility, and aids them in supporting the Operational team, and the cross functional teams throughout the organization. The position is site…
Added 19 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Powell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 19 mins ago
WC
(CAN) Health and Beauty Team Lead
Walmart Canada
Summerside, PE
- Full-time
…from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 19 mins ago
BM
Supervisor, Mountain Adventures - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 19 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 19 mins ago
WC
(CAN) Produce Team Lead
Walmart Canada
Brampton, ON
- Contract
…communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 19 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Red Deer, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 19 mins ago
WC
(CAN) Customer Service Manager (Part Time)
Walmart Canada
London, ON
- $15 CAD / hour
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 19 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Shawinigan, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 19 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 19 mins ago
C
Temporary Cashier
Coach
Toronto, ON
- Part-time
…cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and…
Added 19 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 19 mins ago
WC
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Montreal, QC
- Full-time
…from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing…
Added 19 mins ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Pointe-Claire, QC
- Full-time
…from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing…
Added 19 mins ago
TC
Retail Store Coordinator Full time Contract - Marshalls Bradford
TJX Canada – Winners, Marshalls, HomeSense
Bradford, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 19 mins ago
RP
Senior Financial Analyst - Tax
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
Added 19 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 19 mins ago
GC
Field Operations Associate
Grainger Canada
Victoria, BC
- Full-time
…from a Canada-wide distribution network. Our 1,600 Canadian team members and 25,000+ team members globally are committed to serving our customers and communities in exceptional ways…
Added 19 mins ago
SF
Facilities and Maintenance Manager
Soul Foods Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking an experienced Facilities & Maintenance Manager to lead our maintenance team and oversee repairs, preventative maintenance and equipment management across our restaurant…
Added 19 mins ago
WC
Overnight Lead Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 19 mins ago
TC
Merchandise Processing Coordinator Full Time Marshalls - Upper James
TJX Canada – Winners, Marshalls, HomeSense
Hamilton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 19 mins ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Mascouche, QC
- Full-time
Join us and grow your career with our retail team as a retail sales associate.

MEC

Department Manager, Operations Support

Kitchener, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations
Ensure operational standards, SLAs, and workflows are executed accurately and consistently
Identify operational risks and gaps, implementing corrective action plans
Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins
Support recruitment, onboarding, and workforce planning for operations roles
Build engagement, accountability, and operational capability across the team
Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required
Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
Experience with inventory management systems, OMS workflows, and retail operating systems
Working knowledge of loss prevention, inventory controls, and workplace health & safety
Strong communication and collaboration skills across teams and partners
Sound judgment and comfort making decisions in fast-paced, operationally complex environments
Passion for outdoor activities and the outdoor lifestyle
Flexibility to work evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

Apply About employer

More about this job

Responsibilities

Lead day-to-day store operations, including inventory flow, stockroom and shipment processes, loss prevention, health and safety, and operational issue resolution. Develop the operations team and partner with store leaders to improve execution, manage risks, and support a strong member experience.

Requirements

Requires 1–3 years of leadership experience in a retail or service environment, with responsibility for operations and people leadership. Candidates should bring operational and business acumen, experience with inventory systems and retail workflows, knowledge of loss prevention and workplace safety, strong communication and judgment, and flexibility to work evenings, weekends, and holidays.

Skills

Retail Operations
Inventory Management
Order Management Systems
Shipment Operations
Loss Prevention
Inventory Controls
Health And Safety
Joint Health And Safety Committee Leadership
People Leadership
Coaching And Development
Recruitment And Onboarding
Workforce Planning
KPI Interpretation
Operational Risk Management
Member Service
Cross-Functional Collaboration

Benefits

Variable Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Back-Of-House Operations
Inventory Management
Stockroom Operations
Order Management Systems
Shipment Processing
Operational Standards
Service-Level Agreements
Operational Workflows
Corrective Action Plans
Loss Prevention
Audits
Cycle Counts
Inventory Integrity
Workplace Health And Safety
Joint Health And Safety Committee
Incident Response
KPI Interpretation
Retail Operating Systems
Member Service Desk
Cash Operations
Rental Operations
Recruitment
Onboarding
Workforce Planning
Operational Risk Management
Store Operations

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