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Added 2 mins ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
…management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for cleaning and to ensure those standards are met. They are to maintain and…
Added 2 mins ago
CC
Global Account Manager (GAM) - Montreal, QC
Cogent Communication
Montreal, QC
- Full-time
Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market…
Added 17 mins ago
CS
Maintenance Manager- 6 Month Contract
Cogir Senior Living
Winnipeg, MB · Kingston, ON · Portsmouth
- Full-time
Are you ready to roll up your sleeves and jump in with both feet? Is facilities management and building services your passion? Does motivating a team and delivering superior customer…
Added 32 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson…
Added 32 mins ago
SH
Manager Diagnostic Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Works with regional, private Diagnostic providers and site personnel regarding physical facilities (maintenance, renovations, and accommodation of equipment).
Added 32 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 32 mins ago
SH
Manager Health Services - Provincial Travel Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 32 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson…
Added 32 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson…
Added 32 mins ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services…
Added 32 mins ago
Manager Diagnostic Services
Winnipeg Regional Health Authority
Winnipeg, MB
Works with regional, private Diagnostic providers and site personnel regarding physical facilities (maintenance, renovations, and accommodation of equipment).
Added 32 mins ago
Manager Health Services - Provincial Travel Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 1 hour ago
EK
Project Manager, Facilities
Earls Kitchen + Bar
Vancouver, BC
- $80,000 CAD / year
- Full-time
At Earls Kitchen + Bar, we’re looking for a Project Manager to join our Facilities team and take ownership of high-impact maintenance, repair, and improvement projects across our…
Added 1 hour ago
NC
Manager, Facilities and Maintenance (26-42)
Northern College of Applied Arts and Technology
Timmins, ON
- Full-time
Reporting to the Executive Director, Risk, Property, Safety, Training and Workforce Development, the Manager, Facilities and Maintenance will provide leadership to a team of individuals who…
Added 1 hour ago
NC
General Maintenance Worker (26-45)
Northern College of Applied Arts and Technology
Timmins, ON
- Full-time
Reporting to the Manager, Facilities and Maintenance, the General Maintenance Worker will perform semi-skilled tasks associated with one or more of the skilled trade.
Added 1 hour ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time
…minimize avoidable admission to residential and/or acute care facilities; collaborates and ensures linkages with acute, primary and community care healthcare providers including the…
Added 1 hour ago
FH
Senior Indigenous Cultural Advisor
Fraser Health
Surrey, BC
- Part-time
In collaboration with designated program/service team and Indigenous Health Manager, informs and influences policy development efforts to embed cultural safety within existing practice,…
Added 1 hour ago
FH
Senior Indigenous Cultural Advisor
Fraser Health
New Westminster, BC
- Full-time
In collaboration with designated program/service team and Aboriginal Health Manager, informs and influences policy development efforts to embed cultural safety within existing practice,…
Added 1 hour ago
Housekeeping Aide
Fraser Health
Burnaby, BC
Are you an experienced Housekeeping Aide and committed to delivering outstanding service to help maintain a clean, safe, and hygienic environment at Fraser Health’s facilities?
Added 1 hour ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that…
Added 1 hour ago
J
Information Security Program Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Information Security Program Manager based in Canada.
Added 1 hour ago
TU
Administrative Clerk
The University of British Columbia
Vancouver, BC
- $4,442 to $4,877 CAD / month
- Full-time
The Administrative Clerk reports to the Manager, Systems & Compliance.
Added 1 hour ago
A
Senior Project Engineer - Minerals and Metals
Ausenco
Burlington, ON
- Full-time
Working closely with the Project Manager, Engineering Manager, discipline leads, Construction Manager, and site personnel, the Senior Project Engineer will play a key role in maintaining…
Added 1 hour ago
ENGINEERING TECHNOLOGIST TECHNICIAN 1
City of Toronto
Toronto, ON
Prepares drafts of documents, reports, contracts, specifications and agreements for the Project Manager or Supervisor.
Added 1 hour ago
Manager, Real Estate Services-Toronto
Rogers Communications
Toronto, ON
Reporting to the Sr. Manager East Region - Real Estate Services, the Manager, Real Estate Services (based in Toronto) is accountable for the end-to-end management of the Facility Management…

MEC

Department Manager, Operations Support

Kitchener, ON, Canada

$48,100 to $60,200 CAD / year · Full-time

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Job details

Pay: $48,100 to $60,200 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations
Ensure operational standards, SLAs, and workflows are executed accurately and consistently
Identify operational risks and gaps, implementing corrective action plans
Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity
Support a safe and compliant work environment, including Joint Health & Safety Committee leadership
Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins
Support recruitment, onboarding, and workforce planning for operations roles
Build engagement, accountability, and operational capability across the team
Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required
Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes
Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership
Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution
Experience with inventory management systems, OMS workflows, and retail operating systems
Working knowledge of loss prevention, inventory controls, and workplace health & safety
Strong communication and collaboration skills across teams and partners
Sound judgment and comfort making decisions in fast-paced, operationally complex environments
Passion for outdoor activities and the outdoor lifestyle
Flexibility to work evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

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More about this job

Responsibilities

Lead day-to-day store operations, including inventory flow, stockroom and shipment processes, loss prevention, health and safety, and operational issue resolution. Develop the operations team and partner with store leaders to improve execution, manage risks, and support a strong member experience.

Requirements

Requires 1–3 years of leadership experience in a retail or service environment, with responsibility for operations and people leadership. Candidates should bring operational and business acumen, experience with inventory systems and retail workflows, knowledge of loss prevention and workplace safety, strong communication and judgment, and flexibility to work evenings, weekends, and holidays.

Skills

Retail Operations
Inventory Management
Order Management Systems
Shipment Operations
Loss Prevention
Inventory Controls
Health And Safety
Joint Health And Safety Committee Leadership
People Leadership
Coaching And Development
Recruitment And Onboarding
Workforce Planning
KPI Interpretation
Operational Risk Management
Member Service
Cross-Functional Collaboration

Benefits

Variable Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Back-Of-House Operations
Inventory Management
Stockroom Operations
Order Management Systems
Shipment Processing
Operational Standards
Service-Level Agreements
Operational Workflows
Corrective Action Plans
Loss Prevention
Audits
Cycle Counts
Inventory Integrity
Workplace Health And Safety
Joint Health And Safety Committee
Incident Response
KPI Interpretation
Retail Operating Systems
Member Service Desk
Cash Operations
Rental Operations
Recruitment
Onboarding
Workforce Planning
Operational Risk Management
Store Operations

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