Retail Manager - Whistler
- Whistler, BC, Canada
$56,000 to $69,900 CAD / year · Full-time
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Job details
- Pay
- $56,000 to $69,900 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 1-3 years of leadership experience in a retail, service, or customer-focused environment
- Posting language
- English
- Posted
Original job description
Why Join MEC
MEC is expanding! We're opening our newest store in Whistler and are looking for experienced retail leaders to join our founding leadership team.
We Currently Have Three Department Manager Opportunities Available
At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Everything we do is grounded in a belief that the outdoors builds confidence, connection, and community.
We are a people-first organization guided by our values of respect, integrity, inclusivity, collaboration, and accountability.
The Opportunity
As a Department Manager, you are a key member of the store leadership team responsible for delivering strong business results, building high-performing teams, and creating exceptional member experiences.
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture. Depending on your background and experience, you may be aligned to one of three leadership areas: Member Experience, Operations Support, or Category Leadership.
What You'll Be Responsible For
Leading People
MEC is expanding! We're opening our newest store in Whistler and are looking for experienced retail leaders to join our founding leadership team.
We Currently Have Three Department Manager Opportunities Available
- Department Manager, Member Experience
- Department Manager, Operations Support
- Department Manager, Category
At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Everything we do is grounded in a belief that the outdoors builds confidence, connection, and community.
We are a people-first organization guided by our values of respect, integrity, inclusivity, collaboration, and accountability.
The Opportunity
As a Department Manager, you are a key member of the store leadership team responsible for delivering strong business results, building high-performing teams, and creating exceptional member experiences.
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture. Depending on your background and experience, you may be aligned to one of three leadership areas: Member Experience, Operations Support, or Category Leadership.
What You'll Be Responsible For
Leading People
- Coach, develop, and inspire frontline teams
- Support recruitment, onboarding, training, and performance management
- Foster an inclusive, respectful, and high-engagement team environment
- Build capability through ongoing coaching and development
- Deliver exceptional member service and support on the sales floor
- Lead by example and coach teams on MEC's service standards
- Resolve member concerns and support positive outcomes
- Strengthen community connections through events and partnerships
- Drive execution of operational standards and business priorities
- Support inventory management, merchandising, and product availability
- Use sales and operational metrics to identify opportunities and improve results
- Ensure compliance with health and safety, loss prevention, and company standards
- Partner with the Senior Staff Team to achieve store goals
- Contribute to workforce planning and scheduling
- Support change initiatives and continuous improvement
- Help shape the culture and success of Whistler's newest MEC store
- 1-3 years of leadership experience in a retail, service, or customer-focused environment
- Proven ability to coach, motivate, and develop teams
- Strong business and operational acumen
- Experience using sales, service, inventory, or operational metrics to drive performance
- Excellent communication and problem-solving skills
- Ability to thrive in a fast-paced retail environment
- Passion for the outdoors and helping people get outside
- Flexibility to work evenings, weekends, and holidays
- Experience in outdoor, specialty, or lifestyle retail
- Experience in merchandising, operations, inventory management, or service leadership
- Outdoor certifications or instructional experience
- $56,000 - $69,900 annually, based on skills and experience. MEC is open to discussing compensation further for candidates with strong, relevant experience.
More about this job
Responsibilities
Lead and develop frontline teams while delivering strong business results and exceptional member experiences. Drive operational standards, inventory and merchandising execution, and store priorities while contributing to workforce planning, continuous improvement, and an inclusive store culture.
Requirements
Requires 1–3 years of leadership experience in retail, service, or a customer-focused environment, with demonstrated ability to coach teams and use business or operational metrics to improve performance. Candidates should have strong communication and problem-solving skills, thrive in a fast-paced retail setting, be flexible to work evenings, weekends, and holidays, and have an interest in the outdoors.
Skills
- Team Leadership
- Coaching And Development
- Recruitment And Onboarding
- Performance Management
- Customer Service
- Problem-Solving
- Retail Operations
- Business Acumen
- Inventory Management
- Merchandising
- Sales Metrics
- Workforce Planning
- Scheduling
- Health And Safety Compliance
- Loss Prevention
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
Keywords
- Retail
- Department Management
- Member Experience
- Operations Support
- Category Leadership
- Team Leadership
- Coaching
- Recruitment
- Onboarding
- Training
- Performance Management
- Customer Service
- Sales Metrics
- Operational Metrics
- Inventory Management
- Merchandising
- Product Availability
- Workforce Planning
- Scheduling
- Loss Prevention
- Health And Safety
- Continuous Improvement
- Outdoor Retail
- Community Partnerships