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Added 1 min ago
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MEC

Retail Manager - Whistler

Whistler, BC, Canada

Pay: $56,000 to $69,900 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of leadership experience in a retail, service, or customer-focused environment
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Why Join MEC

MEC is expanding! We're opening our newest store in Whistler and are looking for experienced retail leaders to join our founding leadership team.

We Currently Have Three Department Manager Opportunities Available

Department Manager, Member Experience
Department Manager, Operations Support
Department Manager, Category

As part of MEC's founding leadership team in Whistler, you'll help shape the culture, develop teams, and bring MEC's purpose and values to life from day one in one of the world's most iconic outdoor destinations.

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Everything we do is grounded in a belief that the outdoors builds confidence, connection, and community.

We are a people-first organization guided by our values of respect, integrity, inclusivity, collaboration, and accountability.

The Opportunity

As a Department Manager, you are a key member of the store leadership team responsible for delivering strong business results, building high-performing teams, and creating exceptional member experiences.

Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture. Depending on your background and experience, you may be aligned to one of three leadership areas: Member Experience, Operations Support, or Category Leadership.

What You'll Be Responsible For

Leading People

Coach, develop, and inspire frontline teams
Support recruitment, onboarding, training, and performance management
Foster an inclusive, respectful, and high-engagement team environment
Build capability through ongoing coaching and development

Member Experience

Deliver exceptional member service and support on the sales floor
Lead by example and coach teams on MEC's service standards
Resolve member concerns and support positive outcomes
Strengthen community connections through events and partnerships

Business & Operational Excellence

Drive execution of operational standards and business priorities
Support inventory management, merchandising, and product availability
Use sales and operational metrics to identify opportunities and improve results
Ensure compliance with health and safety, loss prevention, and company standards

Leadership Team Contribution

Partner with the Senior Staff Team to achieve store goals
Contribute to workforce planning and scheduling
Support change initiatives and continuous improvement
Help shape the culture and success of Whistler's newest MEC store

What You Bring

1-3 years of leadership experience in a retail, service, or customer-focused environment
Proven ability to coach, motivate, and develop teams
Strong business and operational acumen
Experience using sales, service, inventory, or operational metrics to drive performance
Excellent communication and problem-solving skills
Ability to thrive in a fast-paced retail environment
Passion for the outdoors and helping people get outside
Flexibility to work evenings, weekends, and holidays

Bonus If You Have

Experience in outdoor, specialty, or lifestyle retail
Experience in merchandising, operations, inventory management, or service leadership
Outdoor certifications or instructional experience

Compensation

$56,000 - $69,900 annually, based on skills and experience. MEC is open to discussing compensation further for candidates with strong, relevant experience.

Apply About employer

More about this job

Responsibilities

The Department Manager is responsible for leading frontline teams, driving operational excellence, and delivering exceptional member experiences. They will coach staff, manage business priorities, and contribute to the overall success of the new Whistler store.

Requirements

Candidates must have 1-3 years of leadership experience in a retail or service environment and a proven ability to motivate teams. Strong operational acumen and the flexibility to work evenings, weekends, and holidays are required.

Skills

Retail management
Team leadership
Coaching and development
Operational excellence
Customer service
Inventory management
Merchandising
Performance management
Communication
Problem-solving
Recruitment
Sales metrics analysis
Loss prevention
Health and safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Retail
Leadership
Management
Operations
Member experience
Merchandising
Inventory management
Coaching
Recruitment
Performance management
Sales metrics
Loss prevention
Health and safety
Outdoor industry
Customer service

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