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MEC

Retail Store Advisor (Flex)

Nanaimo, BC, Canada

$19.35 to $20.2 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $19.35 to $20.2 CAD / hour
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a Flexible Store Advisor , you’ll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was “the people.”

The Role

As an Flexible Store Advisor , you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a Day In The Life Looks Like

Chat with members about products and connect them with what they’re looking for.
Ask open-ended questions to understand members’ needs.
Share product knowledge and industry-leading advice on gear, including your personal recommendations.
Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
Help behind the scenes to organize inventory and get members the products they need.
Spread the word about MEC events and services.
Learn about new products, technology and features (including sustainability).
Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You Might Be Who We’re Looking For If

You like working with a diverse, inclusive, hands-on, collaborative team.
You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
You want to connect people with quality products to encourage active outdoor lives.
You’re a “can do” person who likes to learn new things.
Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
You have a good natured, outgoing welcoming vibe and genuinely like helping people.
Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
You can lift 50 lb. and walk 10,000 steps per day.
Previous retail or customer service experience is a plus, not a must.
You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Availability

Fully open availability to work Saturdays or Sundays.
Bonus points if you’re also available to work a variety of shifts between Monday and Friday, 8:00am and 8:30pm.

What do we offer?

Competitive hourly rate and clear pay increase program.
Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
Paid time off each year to enjoy an outdoor activity of your choice.
Opportunities to join outdoor excursions with other MEC staffers.
Equipment Demonstration Program (EDP) – gear rental program.
Support for that big, expedition style adventure that you have been dreaming of.
Training and product knowledge.
Growth opportunities.

Apply About employer

More about this job

Responsibilities

Advise members on outdoor products by understanding their needs, sharing product knowledge and recommendations, and promoting MEC events and services. Support store operations through merchandising, inventory organization, teamwork, and maintaining a welcoming store environment.

Requirements

Applicants should be passionate about the outdoors, welcoming and customer-focused, collaborative, and eager to learn; outdoor product knowledge is an asset, while prior retail or customer service experience is helpful but not required. Must be able to lift 50 pounds, walk 10,000 steps per day, and have fully open availability on Saturdays or Sundays.

Skills

Customer Service
Product Knowledge
Communication
Active Listening
Customer Needs Assessment
Teamwork
Initiative
Integrity
Adaptability
Inventory Organization
Visual Merchandising
Sales Advice
Learning Agility
Physical Stamina

Benefits

Competitive Hourly Rate
Pay Increase Program
Gear Discounts
Paid Time Off
Staff Outdoor Excursions
Adventure Support
Training
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Outdoor Recreation
Member Service
Customer Service
Product Knowledge
Gear Recommendations
Camping
Cycling
Hiking
Climbing
Watersports
Snowsports
Travel
Visual Merchandising
Inventory Organization
Sustainability
Teamwork
Customer Needs Assessment
Store Operations
Physical Stamina
Weekend Availability

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