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Added 1 min ago
XT
Customer Account Coordinator
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
…field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if…
Added 1 min ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Strong team player with the ability to create lasting client relationships;
Added 1 min ago
OD
Production Supervisor (PM Shift: 3pm-11:30pm)
One Degree Organic Foods
Mission, BC
- $69,000 to $84,000 CAD / year
- Full-time
…will have the opportunity to learn new skills and work in a team setting. In this role, you are responsible for completing the duties listed below as well as other duties as assigned by…
Added 16 mins ago
Mental Health Support Worker
Winnipeg Regional Health Authority
Winnipeg, MB
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Added 16 mins ago
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Winnipeg Regional Health Authority
Winnipeg, MB
Ability to perform independently and as a member of the healthcare team.
Added 16 mins ago
Nursing Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
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Winnipeg Regional Health Authority
Selkirk, MB
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Added 16 mins ago
Diet Aide - HSC
Winnipeg Regional Health Authority
Winnipeg, MB
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Added 16 mins ago
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Winnipeg Regional Health Authority
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Added 16 mins ago
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Winnipeg, MB
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Added 16 mins ago
Nurse 2 - MC B1
Winnipeg Regional Health Authority
West St. Paul, MB
Is a member of an interdisciplinary resident care team and works with residents and families, medical professional and support staff to achieve the mission of MCH for quality resident care.
Added 16 mins ago
Diet Aide - HSC
Winnipeg Regional Health Authority
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Ability to work as a team member and independently in a time sensitive environment.
Added 16 mins ago
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Winnipeg, MB
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Added 16 mins ago
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
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Added 16 mins ago
Health Care Aide - Concordia Hospital
Winnipeg Regional Health Authority
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…Practical Nurse (LPN), the Health Care Aide (HCA) acts as a member of the health care team, assisting with patient/resident care and providing basic supportive care as…
Added 16 mins ago
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Added 16 mins ago
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Mental Health Resource Nurse - Nurse III
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Ability to perform independently and as a member of the healthcare team.
Added 16 mins ago
Primary Care Paramedic
Winnipeg Regional Health Authority
Russell, MB
Primary Care Paramedics provide care to patients as part of a multi-disciplinary health care team and are dedicated to providing compassionate, high-quality health care services.
Added 16 mins ago
Primary Care Paramedic
Winnipeg Regional Health Authority
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Primary Care Paramedics provide care to patients as part of a multi-disciplinary health care team and are dedicated to providing compassionate, high-quality health care services.
Added 16 mins ago
IH
Purchaser
Impact HR
AB · Edmonton, AB
- Full-time
As a key member of the operations team, you will work closely with project managers, site teams, suppliers and the fabrication facility. Your job is to make sure the right materials and…
Added 16 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Work both autonomously, and as part of a highly cohesive team member
Added 16 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 16 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…

MEC

Senior Director, Retail Operations - Quebec

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

About Us

At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside - connecting people to gear, advice, and experiences that build confidence and community.

MEC is an equal opportunity employer and committed to building an inclusive community of staffers. We’re proud to work with our people to create a diverse workplace, where everyone feels like they belong and has the opportunity to be successful. We welcome of all applicants to join our diverse team. Tell us what you need during the hiring process, and we’ll do our best to accommodate you.

The Opportunity

This is a high-impact senior leadership role responsible for owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and channels, while partnering closely with the Senior Vice President, Retail Operations on strategy and enterprise alignment.

You will lead Québec as a distinct market within MEC, shaping multi-year growth plans, driving operational excellence, and building a high-performing leadership team. This role evolves beyond traditional regional management - expanding into strategic planning, portfolio optimization, and enterprise influence, while maintaining strong executional leadership across the store network.

Scope & Accountabilities

Regional Business Ownership (P&L + Execution)
Own and deliver regional financial performance, including revenue growth, margin improvement, and cost control aligned to enterprise targets.
Lead development and execution of the annual operating plan for Québec, including sales, labour, and productivity targets.
Partner with the SVP, Retail Operations on multi-year growth strategy for the region.
Drive disciplined execution through performance management, reporting, and operational cadence.
Market Growth & Store Portfolio Strategy
Shape and execute the Québec store network strategy, including:
- New store opportunities and relocations
- Market optimization and trade area performance
- Store format innovation aligned to customer needs
Contribute to capital planning discussions with Operations and Finance.
Drive omnichannel performance, ensuring strong integration between store execution and digital experience.
Operational Excellence & Performance Discipline
Ensure consistent, high-quality execution across all stores, including:
- Customer/member experience (NPS, service levels)
- Inventory productivity and merchandising standards
- Labour optimization and cost management
Establish and reinforce best practices and operating standards across the region.
Lead performance improvement initiatives, including store-level turnarounds, productivity enhancement, and operational consistency.
Enterprise Partnership & Influence
Act as the Québec market leader, partnering with:
- Merchandising (assortment and product strategy)
- Marketing (local relevance and campaigns)
- Supply Chain (inventory flow and availability)
- Finance (performance tracking and planning)
- People (talent strategy and employee relations)
Translate enterprise strategy into clear, actionable regional plans and provide feedback to shape enterprise decisions.
Represent Québec’s customer, cultural, and market dynamics at the national level.
Leadership, Talent & Culture
Lead and develop a high-performing General Manager bench and regional leadership team.
Build strong succession pipelines and leadership capability across the region.
Drive a culture of accountability, engagement, and continuous improvement.
Champion MEC’s purpose and values, creating an inclusive, high-performance environment.
Brand Presence & Community Connection
Strengthen MEC’s presence in Québec through local partnerships, community engagement, and brand activation.
Ensure MEC is perceived as a relevant, authentic, and locally connected brand.
Act as a visible leader representing MEC in key regional relationships.
Compliance & Quebec Regulatory Environment
Ensure all operations are conducted in alignment with Québec-specific requirements, including:
- Employment standards and employee relations practices
- French language requirements in workplace and customer environments
- Consumer protection expectations
- Privacy and data considerations
- Health & safety standards
Lead compliant operations in partnership with Legal, People, and internal experts, ensuring consistent and proactive risk management.

Qualifications

Leadership Profile

Senior retail leader with significant multi-site operational leadership experience.
Proven track record of leading large, geographically dispersed retail teams and delivering sustained performance.
Experience operating at both strategic and executional levels within a complex organization.

Business & Functional Expertise

Strong expertise in:
- Retail operations and performance management
- Financial leadership, including P&L ownership and forecasting
- Inventory, merchandising partnership, and store productivity
Demonstrated success driving sales growth, profitability, and customer experience outcomes.

Quebec Market Expertise (Essential)

Significant experience operating in Québec, with:
- Strong understanding of labour practices and employee relations
- Ability to lead within Québec’s regulatory and cultural context
- Experience managing French language requirements in operations

Leadership & Influence

Strong ability to influence cross-functional partners and senior stakeholders.
Proven capability to build, coach, and elevate leadership teams.
Highly effective communicator with executive presence.

Language Requirement

Fully bilingual in French and English (mandatory).
Able to lead, communicate, and operate fluently in both languages across all business contexts.

The Perks

Generous vacation allocation and Paid Care time (Wellness/sick)
Maternity and Parental leave top-up
Staff Discount and amazing deals straight from vendors
Top-notch benefit plan
Retirement Plan, matched contributions up
Paid days to pursue outdoor activities and/or volunteer in your community
Free staff gear rental program
Access to a learning platform and educational assistance support
Career development opportunities
Field experience days, team away days and much, much more

Note: Availability of the benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. MEC reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Are you up for your next adventure? We’d love to hear from you!

The Candidate must be able to read and converse in English and French. Le candidat doit être à l’aise de lire et de converser en anglais.

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More about this job

Responsibilities

Own Québec’s retail business performance, including regional P&L results, annual operating plans, store portfolio strategy, omnichannel execution, and operational standards. Develop regional leaders and represent Québec’s market needs while partnering with enterprise teams to advance growth, customer experience, compliance, and community presence.

Requirements

Requires significant senior-level, multi-site retail leadership experience, a record of delivering sustained financial and customer experience results, and expertise in P&L management, operations, inventory, and productivity. Candidates must have substantial Québec market experience, understand its regulatory and cultural context, and be fluent in both French and English.

Skills

Retail Operations
Multi-Site Leadership
P&L Ownership
Financial Planning and Forecasting
Sales Growth
Profitability Improvement
Operational Excellence
Performance Management
Store Portfolio Strategy
Omnichannel Operations
Inventory Productivity
Labour Optimization
Talent Development
Cross-Functional Influence
Québec Regulatory Compliance
French-English Bilingual Communication

Benefits

Generous Vacation Allocation
Paid Care Time
Maternity and Parental Leave Top-Up
Staff Discount
Vendor Discounts
Benefits Plan
Paid Outdoor Activity or Volunteer Days
Free Staff Gear Rental
Learning Platform Access
Educational Assistance
Career Development Opportunities
Field Experience Days
Team Away Days

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Québec Retail Business
Regional P&L
Annual Operating Plan
Revenue Growth
Margin Improvement
Cost Control
Store Network Strategy
New Store Opportunities
Store Relocations
Market Optimization
Capital Planning
Omnichannel Performance
Customer Experience
Net Promoter Score
Inventory Productivity
Merchandising Standards
Labour Optimization
Performance Management
General Manager Development
Succession Planning
Employee Relations
French Language Requirements
Consumer Protection
Privacy
Health and Safety
Community Engagement
French-English Bilingualism

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