Find work in Canada.

325,323 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 27 mins ago
GS
Finance Manager (Full-time / Onsite)
Good Shepherd Ministries
Toronto, ON
- Full-time
Reporting to the Assistant Executive Director, the Finance Manager enhances the dignity and quality of life of our clients through his/her assumed responsibility for the stewardship of…
Added 27 mins ago
O-
Sales Executive
Omnify - Home of LumiSheet™
Markham, ON
- Full-time
…manages the full spectrum of illumination projects, from concept development and light planning to design support and on-time delivery. Known across the lighting industry for exacting…
Added 27 mins ago
D
Principal Oracle Fusion Architect
DSP-Eclipsys
Ottawa, ON
- $125,000 to $175,000 CAD / year
Collaborate with Account Managers and Consulting Directors to shape pipeline, qualify opportunities, and develop winning commercial strategies.
Added 27 mins ago
Internal Communications Manager
Infrastructure Ontario
Toronto, ON
…services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province…
Added 42 mins ago
QE
Sales Account Executive
QPS Evaluation Services Inc
Pointe-Claire, QC
- Full-time
Applus+ QPS est à la recherche d'un(e) chargé(e) de comptes (Sales Account Executive) dynamique pour stimuler l'acquisition de nouveaux clients et la croissance du chiffre d'affaires en…
Added 56 mins ago
JE
Inside Sales Representative - Complete Solutions (2026-9591)
Johnston Equipment
Vancouver, BC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 57 mins ago
Commercial Account Executive 3
Softchoice
Toronto, ON
As Softchoice’s newest Commercial Account Executive 3, you help businesses seize the enormous opportunities of digital transformation. To do so, you challenge customers out of their comfort…
Added 57 mins ago
HI
Senior Vice President, Employee Benefits & Retirement
HUB International
Toronto, ON
- Full-time
Visionary Planning: Partner with executive leadership in goal-setting, ensuring alignment with the HUB’s broader ambitions
Added 1 hour ago
T&
Project Governance Coordinator
Turner & Townsend
Toronto, ON
- Full-time
…coordination, reporting, process compliance, and forward planning for Executive decision-making. This position is key to ensuring that Executive meetings are properly coordinated and…
Added 1 hour ago
GT
Analyst, Business Planning and Analysis
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Assist with the development of Microsoft Excel based financial models to determine the effect of various scenarios while at the same time determining the impact on strategies, goals and…
Added 1 hour ago
AI
Business Development Executive, Financial Services
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
AIIM is hiring a proven business development professional who knows how to create and close opportunities within banks, credit unions and other financial institutions.
Added 1 hour ago
SI
Director of Strategic Partnerships
Strategy Institute
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 1 hour ago
A
VP, AI/Multitech
Appficiency
Mississauga, ON
- Full-time
…a team fluent across multiple technologies, shape long-term account strategy in step with our sales targets, and push AI-driven delivery efficiency to new heights. You'll work hand-in-hand…
Added 1 hour ago
SL
AVP, Technology Lead - Digital
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Ensure design and engineering decisions account for reusability, scalability, security, maintainability, accessibility, and technical debt reduction.
Added 1 hour ago
TP
Analyst, Business Planning and Analysis
Toronto Pearson International Airport
Toronto, ON
- Full-time
Assist with the development of Microsoft Excel based financial models to determine the effect of various scenarios while at the same time determining the impact on strategies, goals and…
Added 1 hour ago
N
Business Development Executive - Sales - Onsite
nugget.ai
Mississauga, ON
- Full-time
Role Description The Sales Business Development Executive is a full-time, on-site role based in Mississauga, ON. This position is responsible for identifying and pursuing new business…
Added 1 hour ago
AL
Sales Account Executive
Applus+ Laboratories
Pointe-Claire, QC
- Full-time
Applus+ QPS est à la recherche d'un(e) chargé(e) de comptes (Sales Account Executive) dynamique pour stimuler l'acquisition de nouveaux clients et la croissance du chiffre d'affaires en…
Added 1 hour ago
M
Sales Executive
MediaRadar
Remote, Canada
- Remote
We are looking for a driven Sales Executive to own and scale their own book of business with true, uncapped upside. In this role, most of your focus will be hunting for new logos across…
Added 1 hour ago
GE
Treasury Operations Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Banking Portal Administration: Support online banking user administration, portal configuration, and account setup across various global and regional banking platforms.
Added 1 hour ago
T&
Project Governance Coordinator
Turner & Townsend
Toronto, ON
- Full-time
…coordination, reporting, process compliance, and forward planning for Executive decision-making. This position is key to ensuring that Executive meetings are properly coordinated and…
Added 1 hour ago
MI
Sales Executive
MediaRadar, Inc.
Toronto, ON
- Full-time
We are looking for a driven Sales Executive to own and scale their own book of business with true, uncapped upside. In this role, most of your focus will be hunting for new logos across…
Added 2 hours ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- Full-time
We are seeking an Executive Coordinator, Collections Care to support the operational, administrative, financial, and project coordination needs of the Collections Care division. Reporting…
Added 2 hours ago
ACCOUNT MANAGER - CONTRACT
Green Shield Canada
London, ON · Toronto, ON · Windsor, ON
Experience as an Account Executive, Consultant or Account Manager in the health benefits or related sector.
Added 2 hours ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- $74,419 to $87,552 CAD / year
- Full-time
We are seeking an Executive Coordinator, Collections Care to support the operational, administrative, financial, and project coordination needs of the Collections Care division. Reporting…
Added 2 hours ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· Responsible for creating and maintaining account plans that focus on creating deeper relationships within assigned customer accounts

Medallia

Director, Client Services

UNAVAILABLE, Toronto, ON, Canada

The annual base salary range for this position is $169,000-$219,000 CAD. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual base salary range for this position is $169,000-$219,000 CAD.
Job type: Full-time
Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

About This Role:

The Portfolio Lead is a critical, people-managing leadership role within our Engagement Track of the Customer Services Organization Responsible for the strategic health, commercial success, and operational excellence of a dedicated customer portfolio.

In this role, you are considered the "CEO" of your assigned portfolio. You command end-to-end responsibility for the people, their performance, portfolio financials, customer outcomes, and the overall account health associated with your book of business. You will lead, mentor, and scale a high-performing team of 7 to 9 (or up to 10) Engagement Managers (EMs), acting as an internal "knowledge multiplier" who owns team enablement, professional development, and program/project management practices.

Accountable for aggregate customer health, renewals, and expansion revenue, you will partner closely with Sales leadership and operate as the primary point of escalation for accounts within your portfolio. This role demands a sophisticated blend of commercial acumen, people leadership, and a hands-on understanding of the Medallia platform to drive customer retention and growth.

Responsibilities

Portfolio Health:
- Commercial & Delivery Ownership: Own aggregate customer health, retention, renewals, and expansion revenue for assigned accounts.
  Sales Partnership: Align services delivery directly with Sales leadership and Account Executives to protect retention and unlock growth whitespace.
Strategic Value:
- Value Realization Framework: Institutionalize Medallia’s framework to ensure Engagement Managers (EMs) map technical execution directly to client business outcomes.
  Technical Authority & Vision: Maintain hands-on platform mastery to lead C-suite "art of the possible" discussions, validate client investments, and govern multi-year roadmaps.
Team Leadership:
- Team Scale & Management: Recruit, mentor, and scale a team of 7–10 Engagement Managers, overseeing performance, program management standards, and team utilization.
  Coaching & Onboarding: Build structured onboarding and provide continuous, active coaching on account strategy, complex problem-solving, and career growth.
Executive Sponsorship & Portfolio Escalation:
- Executive Advisory: Build long-term partnerships with C-level stakeholders and coach EMs through sensitive, high-stakes client conversations.
- Escalation Ownership: Act as the primary leadership escalation point for portfolio-level risks, aligning internal teams and clearing roadblocks to protect delivery outcomes.
Operational Excellence & Cross-Functional Alignment:
- "One Medallia" Governance: Enforce consistent delivery standards, operating rhythms, and governance reviews (including CCP and account reviews) across the portfolio.
- Cross-Functional Orchestration: Partner with Product, Sales, and Support to resolve systemic blockers, secure root-cause fixes, and scale best practices globally.

Qualifications

Minimum Qualifications:

Education: Bachelor's degree, with a demonstrated interest in technology, comfort with technical concepts, and a commitment to self-guided learning.
Proven track record in Professional Services, Management Consulting, or high-touch Customer Success/Account Management in the SaaS industry.
People Leadership: At least 3+ years in a people management role successfully managing and developing high-performing team members (preferably leading 7+ direct reports).
Commercial Acumen: Strong experience running a portfolio of accounts, driving renewals, and identifying expansion opportunities within a technology or SaaS environment.

Preferred Qualifications:

Strategic Advisory & Thought Leadership: Ability to think strategically about complex business challenges, with a focus on the "why" behind program development over the technical "how" of platform implementation. Proven ability to originate and articulate new ideas, provide counsel to executive-level contacts, and lead deep conversations about many parts of their business.
Influential & Coaching Leadership: Widely recognized as a coach and role model. Proven ability to lead, motivate, and guide cross-functional teams and external partners through influence rather than direct authority. Ability to coach others to develop and articulate business insights.
Sophisticated Communication: Exceptional executive presence, verbal/written communication, and the ability to persuade senior stakeholders, adapting approaches in real-time to synthesize complex information.
Problem Solving & Analytical Thinking: Ability to develop actionable, unique insights or frameworks that become foundational to our customers' business or worldview, or shape our best practices. Proactive approach to business challenges and risk containment.
Domain Expertise: Familiarity with Customer and Employee Experience (CX/EX) and/or the Medallia platform (such as Medallia Experience Cloud) is highly preferred.

This posting is for an existing vacancy. Medallia is committed to equal pay and transparency. The annual base salary range for this position is $169,000-$219,000 CAD. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within Canada. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Apply About employer

More about this job

Responsibilities

The Director of Client Services acts as the leader for a dedicated customer portfolio, overseeing team performance, financial health, and customer outcomes. They are responsible for mentoring engagement managers, driving renewal and expansion revenue, and maintaining strategic relationships with C-suite stakeholders.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in a people management role within a SaaS or professional services environment. Strong commercial acumen, executive presence, and a proven track record in managing high-performing teams are required.

Skills

People management
Customer success
SaaS
Account management
Strategic planning
Portfolio management
Revenue growth
Client services
Executive communication
Team leadership
Professional services
Management consulting
Customer experience
Employee experience
Program management
Business development

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Medallia Experience Cloud
Customer Success
Account Management
Professional Services
Management Consulting
Portfolio Management
Revenue Growth
Renewal
Expansion
People Leadership
CX
EX
Strategic Advisory
Executive Presence
Program Management
Business Outcomes
Stakeholder Management
Team Enablement
Operational Excellence

Report this job