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Added 5 mins ago
CD
Gestionnaire principal(e) des ventes | Senior Sales Manager
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Cirque du Soleil is looking for a Senior Sales Manager to lead commercial growth across our touring show portfolio in the Americas. Reporting to the Director of Marketing, you will lead a…
Added 5 mins ago
(Internal) Director, Integrated Marketing
Range Group - Job Postings
Toronto, ON
…the annual business and marketing goals into campaigns and sales enablement programs that deliver measurable business results, collaborate across marketing and Kensington's lines of…
Added 20 mins ago
Director, Value Realization Office
Scotiabank
Toronto, ON
The Director, Value Realization Office (VRO) within the Business & Journey Enablement team is a pivotal leadership role in Global Wealth Management & Insurance (GWM&I) serving as a…
Added 35 mins ago
M
Director of Product Growth
Manulife
Toronto, ON
- Full-time
Reporting to the Senior Director of Product Management (Head of Product), this role will operate as a leader, a strategist, a consultant and an implementer, and will focus on accelerating…
Added 35 mins ago
IB
Product Operations Manager
Indigo Books & Music
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
…while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 49 mins ago
TV
Director, Health and Wellness
The Vantage Talent Group
Burlington, ON
- $110,000 to $135,000 CAD / year
- Full-time
A client of ours is seeking a Director, Health & Wellness to lead and grow its health and wellness offering. This is a senior, client-facing role combining subject-matter expertise,…
Added 49 mins ago
C(
Philanthropy Operations Coordinator
CPAC (Cable Public Affairs Channel / Chaîne d'affaires publiques par câble)
Ottawa, ON
- Contract
Working closely with the Director of Development and the CEO, this role will help ensure that every donor and prospect interaction is accurately recorded, appropriately acknowledged and…
Added 50 mins ago
Financial Analyst
KSR
Chatham-Kent, ON · Ridgetown, ON
Collaborate cross-functionally with Sales, Operations, Costing, Engineering, and Program Management to improve profitability and cost competitiveness
Added 1 hour ago
B
Director of Finance And Operations
BoomerangFX
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
As Director of Finance & Operations, you will work closely with the CEO and leadership team to shape strategic plans, strengthen financial oversight, and improve performance across the…
Added 1 hour ago
RH
Director of Finance And Accounting
Robert Half
Hamilton, ON
- $150,000 to $170,000 CAD / year
- Full-time
…improvement, and team development. Reporting to senior leadership, the Director of Finance will work closely with Sales, Operations, and other functional leaders to drive performance,…
Added 1 hour ago
RD
Technical Sales Representative
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
As a Technical Sales Representative, you will take direct ownership of business development and commercial growth in the Canadian market. Working in close collaboration with the Managing…
Added 1 hour ago
I
Product Operations Manager
Indigo
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
…while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 2 hours ago
BT
National Account Manager
Bumper To Bumper Auto Parts
Brampton, ON
- Full-time
Lead and manage assigned National Account/ Banner customers to ensure Sales, Gross Margin and Share of Wallet targets are met or exceeded
Added 2 hours ago
ES
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
- Full-time
In conjunction with the Regional Director of Sales Branch Operations, developing strategies and plans.
Added 3 hours ago
E
Regional Director – Quebec & Eastern Ontario / Directeur Régional – Québec et Est de l'Ontario
Everguard
Ottawa, ON
- Full-time
We are looking for a Regional Director – Quebec & Eastern Ontario to provide senior leadership across a diverse, geographically dispersed service region.
Added 3 hours ago
CL
DIRECTOR OF MARKETING AND ADMISSIONS
Collège LaSalle, Montréal
Portage-du-Fort, QC
- Full-time
As Director of Marketing and Admissions, and under the supervision of the Executive Direction, you are the voice of Collège LaSalle Montréal to local and international students. Your…
Added 3 hours ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- Full-time
…systems. Develop short- and long-term growth strategies with the Director of Key Accounts, while partnering with Sales Managers to align and implement national programs at the regional…
Added 3 hours ago
WC
Bilingual Senior Payroll and Project Specialist
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Director of Finance, you will be responsible for :
Added 4 hours ago
D
Account Manager (Hospitality & Tech) - US Market (M/W)
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its next Account Manager to conquer the North American market by joining our Sales & Account Management team based in our Montreal office. You will report to Yves, our…
Added 5 hours ago
SC
Superviseur de territoire | Market Manager
Service Corporation International
Longueuil, QC
- Full-time
Responsible for the overall growth and profitability of businesses within the market. Directs operational and sales activities for funeral homes, cemeteries, flower shops and care centers.…
Added 5 hours ago
PL
Marketing Assistant
People's Light
AB
- Full-time
Reports To: Director of Marketing, Sales, and Patron Engagement
Added 5 hours ago
PL
Front of House and Hospitality Manager
People's Light
AB
- Full-time
Reports To: Director of Marketing, Sales, and Patron Engagement
Added 5 hours ago
MN
Event Producer, B2B
Mosaic North America
Toronto, ON
- Full-time
…Event Managers and Event Coordinators, while supporting the Director to ensure the delivery of all business requirements and driving organic…
Added 7 hours ago
CC
Sales Associate
CONMED Corporation
AB · Edmonton, AB
- Full-time
This Sales Associate will have the opportunity to participate in selling and promoting ConMed products within a defined geographic territory.This will be accomplished through partnership…
Added 7 hours ago
CC
Sales Associate
CONMED Corporation
Calgary, AB
- Full-time
This Sales Associate will have the opportunity to participate in selling and promoting ConMed products within a defined geographic territory.This will be accomplished through partnership…

Medallia

Director, Client Services

UNAVAILABLE, Toronto, ON, Canada

The annual base salary range for this position is $169,000-$219,000 CAD. · Full-time

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Job details

Pay: The annual base salary range for this position is $169,000-$219,000 CAD.
Job type: Full-time
Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

About This Role:

The Portfolio Lead is a critical, people-managing leadership role within our Engagement Track of the Customer Services Organization Responsible for the strategic health, commercial success, and operational excellence of a dedicated customer portfolio.

In this role, you are considered the "CEO" of your assigned portfolio. You command end-to-end responsibility for the people, their performance, portfolio financials, customer outcomes, and the overall account health associated with your book of business. You will lead, mentor, and scale a high-performing team of 7 to 9 (or up to 10) Engagement Managers (EMs), acting as an internal "knowledge multiplier" who owns team enablement, professional development, and program/project management practices.

Accountable for aggregate customer health, renewals, and expansion revenue, you will partner closely with Sales leadership and operate as the primary point of escalation for accounts within your portfolio. This role demands a sophisticated blend of commercial acumen, people leadership, and a hands-on understanding of the Medallia platform to drive customer retention and growth.

Responsibilities

Portfolio Health:
- Commercial & Delivery Ownership: Own aggregate customer health, retention, renewals, and expansion revenue for assigned accounts.
  Sales Partnership: Align services delivery directly with Sales leadership and Account Executives to protect retention and unlock growth whitespace.
Strategic Value:
- Value Realization Framework: Institutionalize Medallia’s framework to ensure Engagement Managers (EMs) map technical execution directly to client business outcomes.
  Technical Authority & Vision: Maintain hands-on platform mastery to lead C-suite "art of the possible" discussions, validate client investments, and govern multi-year roadmaps.
Team Leadership:
- Team Scale & Management: Recruit, mentor, and scale a team of 7–10 Engagement Managers, overseeing performance, program management standards, and team utilization.
  Coaching & Onboarding: Build structured onboarding and provide continuous, active coaching on account strategy, complex problem-solving, and career growth.
Executive Sponsorship & Portfolio Escalation:
- Executive Advisory: Build long-term partnerships with C-level stakeholders and coach EMs through sensitive, high-stakes client conversations.
- Escalation Ownership: Act as the primary leadership escalation point for portfolio-level risks, aligning internal teams and clearing roadblocks to protect delivery outcomes.
Operational Excellence & Cross-Functional Alignment:
- "One Medallia" Governance: Enforce consistent delivery standards, operating rhythms, and governance reviews (including CCP and account reviews) across the portfolio.
- Cross-Functional Orchestration: Partner with Product, Sales, and Support to resolve systemic blockers, secure root-cause fixes, and scale best practices globally.

Qualifications

Minimum Qualifications:

Education: Bachelor's degree, with a demonstrated interest in technology, comfort with technical concepts, and a commitment to self-guided learning.
Proven track record in Professional Services, Management Consulting, or high-touch Customer Success/Account Management in the SaaS industry.
People Leadership: At least 3+ years in a people management role successfully managing and developing high-performing team members (preferably leading 7+ direct reports).
Commercial Acumen: Strong experience running a portfolio of accounts, driving renewals, and identifying expansion opportunities within a technology or SaaS environment.

Preferred Qualifications:

Strategic Advisory & Thought Leadership: Ability to think strategically about complex business challenges, with a focus on the "why" behind program development over the technical "how" of platform implementation. Proven ability to originate and articulate new ideas, provide counsel to executive-level contacts, and lead deep conversations about many parts of their business.
Influential & Coaching Leadership: Widely recognized as a coach and role model. Proven ability to lead, motivate, and guide cross-functional teams and external partners through influence rather than direct authority. Ability to coach others to develop and articulate business insights.
Sophisticated Communication: Exceptional executive presence, verbal/written communication, and the ability to persuade senior stakeholders, adapting approaches in real-time to synthesize complex information.
Problem Solving & Analytical Thinking: Ability to develop actionable, unique insights or frameworks that become foundational to our customers' business or worldview, or shape our best practices. Proactive approach to business challenges and risk containment.
Domain Expertise: Familiarity with Customer and Employee Experience (CX/EX) and/or the Medallia platform (such as Medallia Experience Cloud) is highly preferred.

This posting is for an existing vacancy. Medallia is committed to equal pay and transparency. The annual base salary range for this position is $169,000-$219,000 CAD. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within Canada. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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More about this job

Responsibilities

The Director of Client Services acts as the leader for a dedicated customer portfolio, overseeing team performance, financial health, and customer outcomes. They are responsible for mentoring engagement managers, driving renewal and expansion revenue, and maintaining strategic relationships with C-suite stakeholders.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in a people management role within a SaaS or professional services environment. Strong commercial acumen, executive presence, and a proven track record in managing high-performing teams are required.

Skills

People management
Customer success
SaaS
Account management
Strategic planning
Portfolio management
Revenue growth
Client services
Executive communication
Team leadership
Professional services
Management consulting
Customer experience
Employee experience
Program management
Business development

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Medallia Experience Cloud
Customer Success
Account Management
Professional Services
Management Consulting
Portfolio Management
Revenue Growth
Renewal
Expansion
People Leadership
CX
EX
Strategic Advisory
Executive Presence
Program Management
Business Outcomes
Stakeholder Management
Team Enablement
Operational Excellence

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