Position Type:
Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Nova Scotia Prescription Monitoring Program (“NSPMP”) is a provincial program administered by Medavie Blue Cross on behalf of our client. The Program’s mandate is to ‘Promote the appropriate use and reduce the abuse and misuse of monitored drugs in Nova Scotia’. As the first point of contact for the Program, you will play an important role in managing the multiple and complex relationships between the Program, prescribers, pharmacies, and other stakeholders. This position is responsible for handling confidential and sensitive information including personal health information. This role requires a high level of customer service, professionalism and communication skills (verbal and written). Strong personal ethics, critical thinking and independent troubleshooting skills are required. This position reports to the Manager, NSPMP, yet provides daily operational support to all PMP team members. This position is a great fit for someone with a pharmacy technician, medical administration background or strong administrative/computer skills with an interest in making a difference in the health and lives of Nova Scotians.
Candidates must be located in Nova Scotia, within one hour of the office, however, may work from home up to three days per week. Flexibility in physical work location; hybrid position.
Key Responsibilities
- Be the main point of contact for incoming inquiries, responsible for managing the PMP email inbox and answering the PMP 1-800 phone line, fielding incoming inquiries from prescribers, pharmacies, patients, law enforcement and other stakeholders. Provide a high level of professional customer service ensuring the positive brand and reputation of the PMP is always maintained. Escalate issues as required.
- General administrative duties including mail, data entry, scanning, answering emails, redacting documents, document merging, preparing formal mailout packages and updating the public-facing PMP website: www.nspmp.ca (training will be provided for website functionality).
- Reporting directly to the Manager, NSPMP, provides support to the Manager and all team members (ex. document preparation, power point support, follow up calls, running and revising excel reports, progress tracking).
- Manage program registrations, and prescriber onboarding.
- Contact out-of-province prescribers to register with the program, explain process, send forms, follow up and complete registration and onboarding.
- Coordinate enrolment for post-graduate prescribers in partnership with provincial academic institutions.
- Offer technical support to prescribers using the online portal (i.e. password resets).
Required Qualifications:
Education: Post-secondary degree (or combination of experience and diploma) with a focus in Pharmacy Technician, Medical Office Administration, Business Administration, Science or a related field.
Other Qualifications: Training as a pharmacy technician or pharmacy assistant would be considered an asset.
Work Experience: 2-5 years of relevant work experience providing administrative support; previous employment in a hospital, pharmacy, or clinical setting where managing confidential information was required would be an asset; previous experience working in a telephone-based customer service environment.
Computer Skills: Strong computer skills in Microsoft Word, Microsoft Excel and Adobe/Foxit or another PDF program where merging and redacting are required. Strong keyboarding skills, the ability to enter data/information with precision as well as strong troubleshooting skills are required. The ability to design forms and templates would be an asset.
Language Skills: Bilingualism (English and French) would be considered an asset but not required.
What’s in it for you?
What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.
What we offer:
We offer a best-in-class comprehensive total rewards package. Benefits include:
- Defined Contribution Pension Plan and optional RRSP
- 100% company-paid premiums for health and dental benefits
- Additional company-paid Personal Spending Account
- Additional company-paid Health Spending Account
- Annual Incentive/Bonus plan
- Vacation Time, Sick days and Personal/Family days
- Optional additional vacation purchase plan
- Employee and Family Assistance plan with additional access to online doctors, virtual consultations
- Access to a variety of company training, development and corporate wellness activities, earning Medavie title of one of ‘Canada’s Most Admired Corporate Cultures’.
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Pay Range: $41,000 - $47,000 CAD
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
