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Added 1 hour ago
M&
Executive Director
Museum & Archives of Vernon
Vernon, BC
- Full-time
…organization while helping guide its participation in the planning, development, and transition to the Greater Vernon Cultural…
Added 2 hours ago
RC
Outside Sales Representative
Recycle City
Hamilton, ON
- Full-time
This full-time Outside Sales Representative role is hybrid, based in Hamilton, ON with some work-from-home flexibility. The Outside Sales Representative will identify and pursue new…
Added 4 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Drummondville, QC
- Full-time
…and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts.…
Added 4 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 4 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
We are looking for an Outside Sales Representative, responsible for the development of the market in the
Added 4 hours ago
AI
Senior Sales Representative
American Iron & Metal (AIM)
Dartmouth, NS
- Full-time
As a Senior Sales Representative, you will lead the Atlantic industrial account sales team in collaboration with head office. You will have the ability to manage the purchasing of scrap…
Added 5 hours ago
G
Account Executive (AI Native)
Ground
Toronto, ON
- Full-time
A clear, persuasive communicator. You write well, ask thoughtful questions, and make technical concepts easy to understand through compelling stories and concrete business value.
Added 5 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key…
Added 5 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
…store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key…
Added 5 hours ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key…
Added 5 hours ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key…
Added 6 hours ago
UC
Route Trainee - UniFirst Canada
UniFirst Corporation
Calgary, AB
- Full-time
…and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts.…
Added 6 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
P
Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 6 hours ago
P
Representative
Primerica
Toronto, ON · Greater Toronto Area, Canada
- Part-time
…training and support to help representatives build sustainable business careers in the financial service industry. Applicants can expect a supportive and growth-oriented environment that…
Added 9 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
Full-Time, Monday to Friday, 8AM to 5PM (May vary based on business needs)
Added 11 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 13 hours ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Williams Lake, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 13 hours ago
U
Outside Sales Representative
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Vancouver, British Columbia market.
Added 13 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
We are seeking a Senior Customer Engagement Representative who is focused on winning back previous clients with a paid in full balance and re-engaging them as clients. We are looking for a…
Added 17 hours ago
Site Administrator
Del Property Management
ON
The Site Administrator serves as the primary on-site representative for assigned condominium properties, providing comprehensive administrative support and resident services. This role acts…
Added 17 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Identify potential account-expansion or sales opportunities and refer them to the responsible Sales Representative or Redux leader (this role does not have primary responsibility for…
Added 17 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
Support Ministry of Labour, Immigration, Training and Skills Development matters, WSIB claims, return-to-work processes, and regulatory inspections as required.
Added 17 hours ago
Overnight Shift Lead
McDonald's
Calgary, AB
We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Medavie

Individual Service Specialist

Dartmouth, NS, Canada
MBC NS Local Office Dartmouth, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in Sales and Service in the insurance or health care industry would be an asset.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Start Date: November 16, 2026

The insurance business isn’t just about claims - it’s about people and building strong relationships while allowing us to assist the member with all their health insurance needs. Engaging our members is more than giving the member what they expect; it’s about exceeding their expectations. We are looking for a customer service representative with an expertise in loyalty and retention - an individual who is empowered to support and engage our members through every interaction while strengthening our Individual Business. Our representatives on this team are responsible for retaining and growing the Individual business by providing health solutions to new and existing customers, following an established process.

What’s in it for you?

Permanent full-time position with opportunity to grow in a well-established organization.
Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus which recognizes your contribution to our success.
In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
An organization where we encourage personal learning and growth with opportunities for career development

Your every day with us:

Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote, explain, and make recommendations to members;
Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
Communicate effectively both verbally and written through phone and email inquiries;
Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
Work independently and as part of a team to encourage a positive environment;
Meet personal and team targets.

What you need to succeed:

You like helping people and have a proven commitment to the delivery of superior customer service and retention;
You are an excellent communicator – through email and phone, you are clear, concise and friendly;
A strong desire to succeed, driven by individual results within a team-based environment;
Self-directed and goal-oriented with a sense of accountability and resourcefulness;
Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
Ability to quickly analyze problems and initiate effective resolutions;
Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously;
Post-secondary education in Sales and Service or equivalent;
1-2 years of experience in Sales and Service in the insurance or health care industry would be an asset.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

Apply About employer

More about this job

Responsibilities

The specialist serves as the initial contact for individual plan members to resolve inquiries, assess needs, and provide health insurance solutions. They are responsible for retaining and growing the individual business by promoting products and managing plan cancellations.

Requirements

Candidates should have post-secondary education in Sales and Service or equivalent experience. A proven commitment to superior customer service and 1-2 years of experience in the insurance or health care industry is considered an asset.

Skills

Customer service
Retention
Problem-solving
Communication
Active listening
Relationship building
Technical aptitude
Multitasking
Conflict resolution
Sales
Data analysis
Time management
Teamwork
Accountability
Resourcefulness

Benefits

Health insurance
Vision plan
Dental plan
Annual incentive bonus
Paid vacation
Vacation purchase program
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Health benefits
Customer service
Retention
Member engagement
Individual business
Claims
Primary care
Emergency medical services
Sales
Process improvement
Software navigation
Communication
Relationship management
Pension plan
Incentive bonus
Hybrid work
Remote work
Work-life balance

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