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Added 13 mins ago
FH
Program Clerk
Fraser Health
New Westminster, BC
- Full-time
…leave forms and relief staff availability; assists the Program Manager and Business Support Assistant to complete forms ensuring position control tracking on documentation is correct,…
Added 13 mins ago
FH
Coordinator, Education, Training and Development
Fraser Health
Surrey, BC
- Full-time
A Bachelor's degree in Business, Human Resources, Adult Education, or a related discipline, supplemented by training in adult learning and educational methodologies.
Added 44 mins ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
…System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance, training records…
Added 44 mins ago
A
Photographer - Ottawa, ON
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Ottawa, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
…act as a key connector between tenants and external community resources. By building meaningful, professional relationships and supporting tenants in achieving their individualized goals,…
Added 44 mins ago
A
Photographer - Scarborough/Pickering, ON
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Toronto, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
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Photographer - London, ON
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London, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
A
Photographer - Brampton/Mississauga, ON
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Brampton, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
A
Photographer - Whitby/Oshawa, ON
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Oshawa, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
A
Photographer - Niagara, ON
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ON · Niagara, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
A
Photographer - Kitchener, ON
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Kitchener, ON
- Contract
…require an accommodation please contact the Vice President, Human…
Added 44 mins ago
PH
Mobile Outreach Worker
Pacifica Housing
Nanaimo, BC
- Full-time
…act as a key connector between tenants and external community resources. By building meaningful, professional relationships and supporting tenants in achieving their individualized goals,…
Added 1 hour ago
O
Manager, Software Development
OpenText
Waterloo, ON
- Full-time
As a Manager, Software Development, you will:
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Orangeville, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
CU
Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Application review: Our Human Resources Manager reviews every resume. We get upwards of 100+ applications for some roles, it can take a few days, if your resume is shortlisted, we'll be…
Added 1 hour ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Marketing Manager plays a critical role in driving member engagement and utilization across the Group Benefits portfolio. Reporting to the Director, Member Marketing & Growth, this role…
Added 1 hour ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
…is looking for an energetic and motivated Assistant District Manager (ADM) to help lead multiple tax office locations throughout the Greater Charlotte…
Added 1 hour ago
NS
2627-215 - Business Analytics Developer (CL3) - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Reporting to the Senior Manager, Institutional Research and Effectiveness and as part of the Business Analytics Team, you will:
Added 1 hour ago
BR
Assistant Manager
Banana Republic
Vaudreuil-Dorion, QC
- Full-time
Added 2 hours ago
S
District Asset Protection Manager
sephora.com
Remote, Canada
- Full-time
- Remote
Establish and maintain strong relationships with various field partners, including District Managers and Human Resources
Added 2 hours ago
EL
Manager, Core HR, PXT
Estée Lauder Companies
Toronto, ON
- Full-time
Position requires minimum 5+ year's related experience in Human Resources with HR background and experience with Employee Relations.
Added 2 hours ago
C
Seasonal VIP Kitchen Staff - Cineplex Pickering & VIP
Cineplex
Pickering, ON · CPX Pickering & VIP
- Part-time
…media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and…
Added 2 hours ago
NF
Transitional Support Worker - FT
Nisa Foundation
Canada
- Full-time
Connect residents with housing, employment, educational, legal, health, financial, and community resources.
Added 2 hours ago
BW
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 hours ago
HN
Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
We require a Production Manager for our Brantford, Ontario location. The Production Manager is accountable for the safe, efficient, and compliant operation of the Hartmann Brantford…

Medavie

Manager Case Management Services

NB, Canada
NL, Canada
NS, Canada
ON, Canada
PE, Canada
Montreal, QC, Canada
MBC QC Local Office Montréal, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires strong business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value.

The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

What You’ll Do:

Leadership & Execution

Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management.
Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer‑focused approach.
Ensures accountability for results through disciplined execution, performance monitoring, and timely decision‑making.
Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health.
Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions.
Facilitates change by guiding teams through new practices, models of care, mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

Delivers operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends.
Demonstrates engaging communication, translating complex information into clear, actionable insights.
Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

Leads on workforce planning, recruitment, performance management, and succession planning.
Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles.
Creates an inclusive, accountable environment that supports performance, development, and adaptability during change.
Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring:

A bachelor’s degree in a relevant program and/or a combination of relevant work experience.
Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams.
Demonstrated track record of coaching, developing, and performance‑managing leaders and individual contributors, with a focus on building future leadership capability.
Proven experience leading teams through change and evolving business priorities.
Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
Strong execution capability, ensuring initiatives are effectively implemented and sustained.
Experience facilitating change and leading teams through evolving priorities and complexity.
Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
High integrity, accountability, and adaptability in a complex disability claims environment.
Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What’s in It for You

A purpose-driven organization dedicated to improving the well-being of Canadians.
A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
A flexible work environment that supports work–life balance and empowers employees to thrive.
Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

99,177 - 119,013 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

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More about this job

Responsibilities

The Manager is responsible for the operational performance, quality, and outcomes of short-term and long-term disability claims. They lead high-performing teams to implement evidence-based disability management practices while fostering partnerships to improve recovery and return-to-work outcomes.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in group insurance with deep expertise in disability and mental health claims. Additionally, a minimum of 5 years of progressive leadership experience is required to manage teams and drive operational excellence.

Skills

Disability management
Leadership
Strategic planning
Mental health claims
Group insurance
Operational performance
Risk management
Change management
Stakeholder engagement
Performance management
Workforce planning
Data analysis
Business acumen
Coaching
Return-to-work programs

Benefits

Health insurance
Dental coverage
Wellness benefits
Fitness center discounts
Professional development opportunities
Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Disability management
STD
LTD
Mental health
Group insurance
Curated Care model
Operational excellence
Return-to-work
Risk management
Strategic mindset
Workforce planning
Performance management
Trend analysis
Change leadership
Stakeholder engagement
Claim pathways
Evidence-based practice
Succession planning
Business acumen
Medavie Blue Cross

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