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Added 11 mins ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 11 mins ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
Impacts a range of functional programs and operations across own and related teams
Added 11 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…deliver reliable, secure, and innovative platforms that enhance operations and user…
Added 26 mins ago
M
Operating Practices Specialist
Metrolinx
Canada
- Full-time
We’re looking for an Operating Practices Specialist who will be the subject matter expert in Rail Operations, Signals and Communications and CROR railway rules and regulations. They will…
Added 26 mins ago
SE
Electrical Engineering Specialist I
Schneider Electric
AB · Edmonton, Alberta
- Full-time
…low-voltage electrical systems that support critical industrial operations across a wide range of…
Added 26 mins ago
P&
Crop Inputs Manager
Parrish & Heimbecker, Limited
Marwayne, AB
- Full-time
As the Crop Inputs Manager, you will be responsible for managing the development and operation of a profitable crop inputs business. This position works closely with Customer Service…
Added 26 mins ago
P&
Crop Inputs Representative
Parrish & Heimbecker, Limited
Sedgewick, AB
- Full-time
Collaborate with Crop Inputs Manager, Merchant, and suppliers to stay updated on product availability and pricing.
Added 26 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Wilkie, SK
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 26 mins ago
P&
Quality Assurance Manager
Parrish & Heimbecker, Limited
Vanscoy, SK
- Full-time
We are seeking a Quality Assurance Manager to join our P&H Milling team. Reporting to the Operations Manager, this role ensures compliance with quality standards, regulatory requirements,…
Added 26 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Virden, MB
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 27 mins ago
FK
Manager, Tender & Contracts Operations
Fresenius Kabi Canada
Toronto, ON
- Full-time
We are currently seeking a Manager, Tender & Contracts Operations (French-English bilingualism strongly preferred) to join our team
Added 27 mins ago
GC
Financial Controller
Genuine Comfort
Winnipeg, MB
- Full-time
…business, bringing practical judgment and structure to financial operations while helping shape processes, systems, and…
Added 56 mins ago
P&
Operations Manager - Grain
Parrish & Heimbecker, Limited
Kerwood, ON
- Full-time
As Operations Manager, the successful candidate will be responsible for assisting in managing the overall performance, maintenance, and repair of the elevator. The Operations Manager will…
Added 56 mins ago
P&
Business Development Manager
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Business Development Manager to join our P&H Milling team. Reporting to the National Sales Manager, the successful candidate will be responsible for servicing existing…
Added 56 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 56 mins ago
P&
Crop Inputs Manager
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
As the Crop Inputs Manager, you will be responsible for managing the development and operation of a profitable crop inputs business. This position works closely with Customer Service…
Added 56 mins ago
P&
2nd Miller
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
We are seeking a 2nd Miller to join our P&H Milling team. This role is responsible for transferring bulk loads, loading bulk flour tankers and assisting daily operations of the mill.
Added 56 mins ago
CR
Senior Engagement Manager, Project & Interim Division
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Engagement Manager, Project & Interim: Finance & Accounting
Added 1 hour ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…Program, BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 1 hour ago
Specialist, Corporate Security
CONA Services
Montreal, QC
…Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 1 hour ago
Specialist, Corporate Security
CONA Services
Montreal, QC
…Built by the Best People, and we’re looking for exceptional talent to help get us…
Added 1 hour ago
T
Customer Experience Associate - St-Laurent, St-Louis
TD
Montreal, QC
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs…
Added 1 hour ago
B
Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
Attracts, retains, and enables the career development of top talent.
Added 1 hour ago
BU
Administrative Assistant, Faculty of Social Sciences
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Faculty Service Manager, the Administrative Assistant provides frontline service and comprehensive administrative support to faculty leadership, staff, and students. The…
Added 1 hour ago
A
Partners in Performance - Performance Strategy Principal Director
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
…resilience, a passion for serving clients, and a love of continual learning. You have a flair for breaking down processes into logical parts and constructing crystal-clear reasoning and…

Medavie

Manager Case Management Services

NB, Canada
NL, Canada
NS, Canada
ON, Canada
PE, Canada
Montreal, QC, Canada
MBC QC Local Office Montréal, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires strong business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value.

The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

What You’ll Do:

Leadership & Execution

Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management.
Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer‑focused approach.
Ensures accountability for results through disciplined execution, performance monitoring, and timely decision‑making.
Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health.
Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions.
Facilitates change by guiding teams through new practices, models of care, mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

Delivers operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends.
Demonstrates engaging communication, translating complex information into clear, actionable insights.
Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

Leads on workforce planning, recruitment, performance management, and succession planning.
Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles.
Creates an inclusive, accountable environment that supports performance, development, and adaptability during change.
Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring:

A bachelor’s degree in a relevant program and/or a combination of relevant work experience.
Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams.
Demonstrated track record of coaching, developing, and performance‑managing leaders and individual contributors, with a focus on building future leadership capability.
Proven experience leading teams through change and evolving business priorities.
Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
Strong execution capability, ensuring initiatives are effectively implemented and sustained.
Experience facilitating change and leading teams through evolving priorities and complexity.
Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
High integrity, accountability, and adaptability in a complex disability claims environment.
Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What’s in It for You

A purpose-driven organization dedicated to improving the well-being of Canadians.
A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
A flexible work environment that supports work–life balance and empowers employees to thrive.
Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

99,177 - 119,013 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

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More about this job

Responsibilities

The Manager is responsible for the operational performance, quality, and outcomes of short-term and long-term disability claims. They lead high-performing teams to implement evidence-based disability management practices while fostering partnerships to improve recovery and return-to-work outcomes.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in group insurance with deep expertise in disability and mental health claims. Additionally, a minimum of 5 years of progressive leadership experience is required to manage teams and drive operational excellence.

Skills

Disability management
Leadership
Strategic planning
Mental health claims
Group insurance
Operational performance
Risk management
Change management
Stakeholder engagement
Performance management
Workforce planning
Data analysis
Business acumen
Coaching
Return-to-work programs

Benefits

Health insurance
Dental coverage
Wellness benefits
Fitness center discounts
Professional development opportunities
Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Disability management
STD
LTD
Mental health
Group insurance
Curated Care model
Operational excellence
Return-to-work
Risk management
Strategic mindset
Workforce planning
Performance management
Trend analysis
Change leadership
Stakeholder engagement
Claim pathways
Evidence-based practice
Succession planning
Business acumen
Medavie Blue Cross

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