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Added 9 mins ago
Water Strategy Manager, AWS Water Team
Amazon
Toronto, ON
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 23 mins ago
EB
Manager, Technology Workplace Services
EQ Bank
Toronto, ON
- Volunteer
The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.
Added 23 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- $75,000 CAD / year
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 23 mins ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 39 mins ago
EB
Manager, Third Party Risk
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 39 mins ago
BH
Personal Care Attendant, Complex Care
Bruyère Health
Ottawa, ON
- Part-time
Reporting to Clinical Manager, you will function as a member of the Nursing Team and provide and administer nursing care to patients according to the policies, procedures and standards of…
Added 53 mins ago
EB
Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 53 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 1 hour ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Collaborate with Development, QA, Security, Architecture, and other teams to align technical solutions with business priorities and provide recommendations to the DevOps Manager.
Added 1 hour ago
CR
Maintenance Manager- 6 Month Contract
COGIR Real Estate
Winnipeg, MB
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 1 hour ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
…workflow issues. Participates in the planning and coordination of services; monitors the quality of technical work performed to ensure departmental standards are met and safety procedures…
Added 1 hour ago
CE
Project manager - Aerospace
Capgemini Engineering
Montreal, QC
- Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 1 hour ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 2 hours ago
TC
Insights & Analytics Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 2 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and…
Added 3 hours ago
IT
Service Advisor - Temporary
Inland Truck & Equipment
Prince George, BC
- Full-time
Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
Added 3 hours ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
…diagnostics, troubleshooting, and both emergency and scheduled repair…
Added 3 hours ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
…diagnostics, troubleshooting, and both emergency and scheduled repair…
Added 3 hours ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
…diagnostics, troubleshooting, and both emergency and scheduled repair…
Added 3 hours ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
…diagnostics, troubleshooting, and both emergency and scheduled repair…
Added 4 hours ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Arthur Child Comprehensive Cancer Centre (AC). Reporting to the Manager of Hematology, the successful RN will provide acute medical care within the specialty program of Hematology,…
Added 4 hours ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
South Health Campus (SHC) services Calgary and the surrounding rural areas, and was designed as a referral centre for Southern Alberta. SHC operational philosophy has been built on Four…
Added 4 hours ago
AH
Administrative Support III
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Working under the general direction of the Clinical Neurophysiology Manager, the Administrative Support III - Clinical Neurophysiology Lab Admin is a member of an integrated team,…
Added 4 hours ago
AH
Clinical Research Coordinator-Hematology
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…assignment to the Hematology group. Reporting to the CTU Associate Manager, you will work in a team environment to facilitate clinical trial activities and complete delegated study tasks.…
Added 4 hours ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…homes and communities. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Specialty…

Medavie

Manager Case Management Services

NB, Canada
NL, Canada
NS, Canada
ON, Canada
PE, Canada
Montreal, QC, Canada
MBC QC Local Office Montréal, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires strong business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value.

The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

What You’ll Do:

Leadership & Execution

Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management.
Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer‑focused approach.
Ensures accountability for results through disciplined execution, performance monitoring, and timely decision‑making.
Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health.
Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions.
Facilitates change by guiding teams through new practices, models of care, mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

Delivers operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends.
Demonstrates engaging communication, translating complex information into clear, actionable insights.
Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

Leads on workforce planning, recruitment, performance management, and succession planning.
Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles.
Creates an inclusive, accountable environment that supports performance, development, and adaptability during change.
Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring:

A bachelor’s degree in a relevant program and/or a combination of relevant work experience.
Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams.
Demonstrated track record of coaching, developing, and performance‑managing leaders and individual contributors, with a focus on building future leadership capability.
Proven experience leading teams through change and evolving business priorities.
Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
Strong execution capability, ensuring initiatives are effectively implemented and sustained.
Experience facilitating change and leading teams through evolving priorities and complexity.
Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
High integrity, accountability, and adaptability in a complex disability claims environment.
Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What’s in It for You

A purpose-driven organization dedicated to improving the well-being of Canadians.
A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
A flexible work environment that supports work–life balance and empowers employees to thrive.
Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

99,177 - 119,013 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

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More about this job

Responsibilities

The Manager is responsible for the operational performance, quality, and outcomes of short-term and long-term disability claims. They lead high-performing teams to implement evidence-based disability management practices while fostering partnerships to improve recovery and return-to-work outcomes.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in group insurance with deep expertise in disability and mental health claims. Additionally, a minimum of 5 years of progressive leadership experience is required to manage teams and drive operational excellence.

Skills

Disability management
Leadership
Strategic planning
Mental health claims
Group insurance
Operational performance
Risk management
Change management
Stakeholder engagement
Performance management
Workforce planning
Data analysis
Business acumen
Coaching
Return-to-work programs

Benefits

Health insurance
Dental coverage
Wellness benefits
Fitness center discounts
Professional development opportunities
Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Disability management
STD
LTD
Mental health
Group insurance
Curated Care model
Operational excellence
Return-to-work
Risk management
Strategic mindset
Workforce planning
Performance management
Trend analysis
Change leadership
Stakeholder engagement
Claim pathways
Evidence-based practice
Succession planning
Business acumen
Medavie Blue Cross

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